My pool was re-done by Nick Noel and Virginia Beach Pools 1 1/2 years ago and my pool is falling apart. Once he was paid in full, he wouldn't take phone calls and his staff stopped showing up at our house. We paid for materials (extra paint) that we never received and my husband ended up having to do a large portion of the labor so that the concrete truck could come on time. Disaster. We were very nice to him and his crew. We bought them lunch, drinks, let them use my husbands tools (Yeah, what were we thinking?) only to get screwed in the end. Stay far away.. I am not sure why I am not a recommended review. Because I gave him 1 star and told the truth? What's the point of Yelp? read more

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Contracted with Nick on installation of our pool because a brother of mine used him. Contract was signed last July and first payment made. NIck was busy with multiple pools and we were not in a rush. The only thing that I asked was that he put in a pool that he would be proud of in his own back yard. This was a huge deal for my family. Construction on the pool began in November (4 months later) as I stated we were in no rush. I personally liked Nick but I am giving a straight up honest review. The pool wasn't technically finished until September. We had asked Nick to take a look throughout the process at the construction of the pool as we immediately had concerns about the liner that was installed. The liner was excessively wrinkled through out and certainly not squared or butted up properly on the steps. We have already had to have a hole patched. We asked for nothing free and asked for no special treatment. Nick explained to us that we would be receiving a new liner for the pool. But that has never happened. Against our better judgement we gave him part of his final payment because he needed the money to finish our pavers. He expressed his frustration multiple times that the cost of materials had gone up and that he was doing our pool for nothing at this point. I realize that costs may have gone up but it was not my request or desire for it to take a year to install the pool!!! He asked for the remainder of the final payment, we said that we would cut him the check when the liner was replaced and the construction/yard waste was removed and we were trained on the pool and the pump/filter control system. Needless to say we have not heard from him since. My wife and I are currently putting money aside so that we can call another company to come out and assess and repair what needs to be fixed and corrected. Nick runs a small business and he is a great sales man but he did not spend enough time on the job supervising the installation of the pool and because of that it was shoddy work at best. Had there been earnest and honest concern by them about the quality of their work I would have done more business with him on the additional pavers we decided to do as well as other upgrades. I have waited two months to write this review as I was hopeful he would follow thru with his promises.....but he didn't. read more

Virginia Beach Pools does not complete work in a timely manner and the people employed by them to install pool liners/spas, etc have the filthiest mouths I've ever heard. Once the owner has all or most of your money, he won't return your calls or complete the project. I signed a contract on for installation of dry well with electric pump, pool liner, hot tub, concrete around spa and under a gate, and pool light. A better drainage system also was to be installed. $4,800 remitted on signing. Was told work would begin in 2 weeks or less and be completed in 3 weeks of less after that. Anticipated final date to complete work April 30. To date: dry well is in as is the pump within this dry well but the plug for the pump remains on the concrete since the electricity has not been wired in as promised. Moreover, the dry well appears to be caving in in the middle. WE HAVE TALKED TO the owner, NICK, ABOUT THIS AND HE SAID HE WOULD HAVE SOMEONE COME BY AND FIX IT. We've been waiting for more than 2 months. Liner installed along with spa, but clips to hold the liner up and in place have not been installed and the light is not installed. We still have not received an owner's manual for the spa. Concrete and tape stains are on the sides of the spa. A plate under the spa's spillover to keep water from getting under the spa is just taped on; was told that they could not get the cement (concrete?) into the spot without getting cement into the pool. Cement is, however, splattered across the liner near where the spa was installed. Again, Nick has been informed about this to no avail, though he always says that someone will come out and take care of this. The spa spontaneously flushed out all the water twice. When we finally reached Nick, he told us that this had happened to other customers and would be fixed with the installation of a check valve. We're still waiting for this to happen (3 week wait at this point). Several sprinkler pipes were broken during the digging for the spa, dry well, and drainage pipes installations. First they claimed that they had repaired the breakage AS THEY went. This is not true. Nick told us he would send his sprinkler person out to correct the problem. We've been waiting 8 weeks for this to happen. Our grass and gardens are dying because we can't use the sprinklers. When the concrete was poured to surround the spa, no expansion joint was placed along side the existing concrete pads that surround the pool. The metal spacer that was there has disappeared and thus we have no expansion joint. When the electricity for the light was supposed to be wired into our existing electricity near the pool pump/spa pump/heater, the Polaris pump was disconnected and the wiring for that was used for the wiring of the (nonexistent) light. The wires were taped together (incompletely) with a piece of white tape and look like a jumbled mess now in a once uncluttered pool pump area. Polaris pump was left to rust on the ground by the heater. We have called NICK repeatedly (usually 4-5 times a week). He used to promise that he'd send people out the next day or so to address the issues. People rarely showed up and when they did, they worked an hour or so but never completed all of the above. Nick now refuses to answer when we call and he does not return messages. WE have paid all but the last $1,200 owed, which is to be paid at time of completion. To date, we have paid $22,800. Once Nick collected the last of the staggered payments, he seemingly has disappeared and won't return our phone calls. Though we have filed a complaint with the BBB, we aren't seeking restitution from or punishment of the owner. We just want the work completed. This project has lasted three long, hellish months. Save yourself the grief and hire another company if you want a liner replacement, repair, or installation of a pool or spa. At best, the owner is totally a disorganized manager, and at worst, possibly a crook. read more

Update...1 year post installation and VAB pools is still just a phone call away. Had a minor liner issue and Nick came in a few hours to fix it. The pump had an issue and they came out in less than 24 hrs to fix it. No charge for any of it. Nick made it clear at the onset that he would stand by the product and he has. I see all of these negative posts and it's unfortunate that people demand perfection in circumstances that appear out on a contractors control. Weather, sub contractors, service needs etc...get in the way. You are not the only customer and these guys work hard and do a good job. I have recommended them several times and they have build a few pools for friends and I will continue to do so. read more

Nick and his guys recently put a new liner and steps in my pool and I was very satisfied. The crew was there when they were supposed to and finished on time. the finished product looks great! Thanks virginia beach pools!! read more

I had the complete opposite experience as Lee S. Nick drug out our project for 5 months and never did complete what he charged us for. He never kept us in the loop, he never made one timeline that he promised, and he was very unprofessional. I have been a homeowner for almost 20 years and have dealt with several contractors. Nick is by far the worst contractor I have ever had to deal with. It was a nightmare! Nick took advantage of a military wife whose husband was not home for most of the project. Nick tricked my wife into paying him up front did not show up for weeks. Nick also had my wife pay his entire overhead by paying his bobcat guy, his concrete guy, dumpsters, dirt, etc out of pocket. After dragging our project out for 5 months and bleeding us dry for close to $18,000, we were forced to cut our losses and stop doing business with him. The quality of his work is horrible. There is not one part of the project that he did right. He either had to re-fix, re-do, or it is still not right. He took 3 weeks after installing the liner to cut the strainers--causeng the water to sit stagnant for 3 weeks and it turning green. Nick told us we were responsible for the water. We spent hundreds of dollars in chemicals, water, and hours of our time getting the water back to normal, only to find out that the wall foam bubbled up around the entire pool. He told my wife that it was not hurting anything. It was an eyesore and we insisted it be fixed. Therefore he had to drain the pool again, which meant time and money for water and chemicals. Imagine NOT being able to use your pool for two weeks in the middle of the summer while it had to be drained and repaired!! We also noticed that the bottom of the pool light was popping out. When looking at it closer, we noticed that the pool light bracket was reinstalled 90 degrees off. The funny thing is you do not have to be a pool expert to know how it is supposed to be installed. The bracket has "top" with an arrow pointing up on it. It was pointing to the left after Nick reinstalled it. He blamed it on his crew. That is another common theme with Nick. It is never his fault or responsibility. He always blames issues on his subcontractors, his brother, or his crew. Part of the project was diverting water from the back yard to the street. He installed a sump pump that was incased in home depot buckets with holes drilled in it and concreted in. After the concrete was dry, he had a green irrigation cover that stuck up an inch out of the concrete. We asked if that was going to stay like that and Nick said we could put a plant on top of it. We insisted it be fixed. Again, Nick blamed his brother and made him fix it right. The first pump he installed did not even last a month before he had to replace it. Additionally, there were pre-existing French drains that were professionally installed and were working fine. All that needed to be done was hooking his sump pump that he installed for the pool and adding a couple of down spouts into the existing French drain system. Nick convinced my wife that all brand-new French drains needed to be installed all the way to the street. His crew cut ditches in April, chewed up the already professional installed French drains on one side, chewed up my irrigation system, and then let the ditches sit for almost 4 months without doing anything else--again this was after he talked my wife into paying him up front and then disappeared. The ditches that were supposed to provide drainage sat full of stagnant water during the rainiest season of the year--our grass was destroyed and mosquitoes infested the sitting water. Nick said he was done at this point and it was his subcontractor's responsibility. When his subcontractor came, he did not know that it was his responsibility. We were sick of looking at the ditches for months, so we insisted he do something with them. The subcontractor ended up tying into the existing French drains on the side where the French drain did not get tore up. Nick charged us $1250 for installing a new French drain on that side, so naturally I refused to pay for a service that he did not provide. The French drain on the other side does not drain properly and is flooding out that side of the yard. Not to mention, all the French drains are connected with DUCT TAPE!! He was paid for that side and again almost $18,000 for this project. When our yard continued to flood and we questioned the quality of the drain, he said his warranty was no longer valid since we did not pay him for other French drain that he did not install. We hired VB Pools in the winter and we were promised the project would be done before summer. Instead, our backyard has been a construction site the entire summer. Our back yard is still in shambles and we're left with thousands of dollars in damages that we're having to deal with. Contractors are supposed to improve your home, not leave it in worst shape. read more

Mr.Noel was great, he had my pool liner installed within 2 days. He called ti check up and made sure we were happy customers. I will continue to use his services. Thanks Virginia Beach Pools. read more

UPDATE! Just found out Nick Noel, formerly of Virginia's Beach Pools, is forming another pool company. The only info. I have is the name of other guy he's forming with....not comfortable saying his name because he has never done any work for me but ive been told that he and NICK NOEL have the same amount of integrity...ZERO!!!! I've also been told that he has hired someone to write positive reviews so that the bad ones appear further down the list. That's ok....I have time on my hands!!! DO NOT TO BUSINESS WITH NICK NOEL!!! read more

Job big or small - this is a reliable, great company. Every dealing I have ever had with Nick and this company has been extremely positive. From when I first had dealings with him at Polynesian Pools to today with Nick at the helm of Virginia Beach Pools, I know when I hire them for a job, it will be done right, with a team of the most unrivaled hardworking folks I have ever had the pleasure of dealing with. Nick, his brother Luigi, and the foreman John are just great dudes. I like hiring them. I know I am not getting swindled. I know I am also hiring pride in the work done with a great work ethic. My husband and I trust them. I cannot give a higher rating. read more