I am a 45 year old mother of a 14 yr old girl and a 19 year old son. I needed to find a good dentist, and I gave Dr Brand a try. My family and I went in for x rays and our first cleaning a little over 6 months ago. I made appointments for my daughter and I in December of 2015. I am a cardiac specialist and unfortunately ended up having to take call during the time of the dental appointment for my daughter and I where I was called in to take care of a baby with a heart condition. My daughter and I, unfortunately, were not able to make our dental appointments with Dr. Brand. The office manager called my cell phone right at the time of our appointments and told me that my daughter or I would be able to make another appointment unless we pay 100$ for our appointments. I told Dr Brand's office manager that I was on pediatric call at the hospital, and I was called in, so I was not able to come in for the appointment I made for my daughter and I with Dr. Brand. Dr. Brand's office manager said in a very condescending manner, that we had to pay 100$ from missing both our appointments or we would not be allowed to make another appointment with Dr. Brand. Dr Brand's office manager spoke to me as if she was speaking to a five year old that just got in trouble. I told Dr. Brand's office manager that I did not appreciate how she was speaking to me where she was talking down to me as if I were a child. I told her at that point that I needed to speak to Dr Brand about having to pay 100$ because my daughter and I missed our appointments, and I told Dr. Brand's office manager that I was very unhappy how she was treating me. I told her I just wanted to talk to Dr. Brand and not her in the future. Dr Brand was performing surgery where he was not able to come and talk to me right away, and I tried him a few times through that same day to talk to him and was told by his office manager that he was still not able to talk to me. Right at about 5pm when the office closed that day, his office manager called me back, and she told me Dr. Brand sent me a certified letter, and I would not be able to make any appointments with Dr. Brand until I received this certified letter that Dr Brand wrote me according to his office manager. The letter was delivered to me about a week letter, but I was not at home to sighn for it. I called Dr. Brand's office and spoke to his secretary who looked at what the letter Dr. Brand wrote me, and she said that Dr. Brand was not going to allow me to come back to his office to have dental work because of what his office manager told him about me and her recent interactions with me. I was confused because Dr. Brand's office manager treated me badly and yet I was being terminated from being allowed to make appointments with Dr. Brand in the future. I really do not think Dr Brand may have heard the true story on why I was not able to make it to the appointments I scheduled for my daughter and I that day. I had to take pediatric call in my cardiovascular specialty and was called in where I just arrived home about 10 minutes after my daughter and I were supposed to be at our dental appointments with Dr Brand. I wanted to see if Dr Brand would excuse me from paying 100$ from missing our appointments, and his office manager made me angry on speaking to me as if I was a five year old in trouble. I am very disappointed in Dr. Brand for not speaking to me in person and hearing my side of the story. I really think his office manager wrote this horrible certified letter terminating me from seeing Dr. Brand , so he would not hear my side of the story on horrible I was treated by his office manager. I had scheduled an appointment a week later for my 19 year old son to see Dr. Brand before all that happened with me and his office manager, and he still took care of my son, and I asked why because he just terminated me from his office. The secretary told me that only I was not allowed to make an appointment for myself to see Dr Brand in the future according to the certified letter that Dr Brand may or may have been written by him. read more