Love Rosci Salon !!! Shanna gives me a great haircut and…read moreeveryone is so nice . great products and service !!!!

I visited Salon Da Spa in the Jennersville Center, West Grove PA for the first time. When I made…read morethe appointment, I was not told that I would be booked with a junior stylist, nor was I asked if that was acceptable. I also did not think to ask, which I regret--especially given that this is an expensive, high-end salon. From the start, I had concerns. During the shampoo, water was sprayed into my ear. The stylist did not have a tool cart and instead removed clips and unholstered scissors directly from a drawer, which felt unprofessional. When I showed her a reference photo, she appeared confused. At that point, I should have left. As the cut began, it became clear she was very inexperienced. To avoid further issues, I asked her to simply trim the hair straight across and remove about an inch. Even this basic trim took an unusually long time. When she finished, she called another stylist over to check her work, which confirmed my concerns. At checkout, I was charged $55. When I questioned the price for a student-level stylist, I was told she was a "junior stylist." I paid the bill, left a tip, and left feeling extremely disappointed with both the experience and the lack of transparency.

5/2014 - First time there, won't go back. The whole experience felt rushed. The way my hair was…read morestyled was cute, but when I washed it and gave it a comb there were obvious missed spots that I had to trim up. I got a groupon deal for $35 and could do better for less. the glam was a bit much for me, but to each his own. ****Update 8/2014 - When it came to the salon's attention that I had a less than stellar experience, they reached out and offered to make it right. I went back and had a nice time.. Customer service is not dead! :) ****

I've been coming here for 8 years and have not received better haircuts from any other spot.read more

I've been going to Balance for about a year. I used to…read moretrust only myself to the cutting of my locks, but due to getting a little too old to look like an art student, finally I sucked it up and sought out professional help. The atmosphere is really great, the entire staff is friendly and they always have specials. Plus, I just got a gift card from them for my birthday.

I have curly hair and finding someone who knows how to cut it is a challenge. Well, Alyssa at…read moreBalance Hair Spa in Exton, Pa. - met the challenge. She is terrific and the staff is so welcoming and helpful. Great place. I feel so fortunate to have found it.

Valerie, who does manis, pedis and hair removal, is skilled, good-natured and great company while…read moreshe works. I have relied on her for many years and always look forward to our visits her prices are reasonable and she always goes the extra mile.

Anna is great!! She is an expert in hair coloring most salons you're there for 3 to 4 hours for…read morecolor, highlights, hair cut with blowout not here 1hr & a half to 2 hrs maximum. I don't like sitting so this is of great importance to me besides a busy schedule. I always get complimented after she colors my hair as it looks red carpet ready. I always finish my color a few days later with a keritan treatment to add shine & keep the frizz out of my hair. Monica makes me relax with her magic hands. Worth a try so stop on by.

I have been going here for over 8 years and would never consider going anywhere else. Mia, my…read morestylist, is extremely talented with color! She listens to my needs and always delivers a hairstyle that gets me stopped for compliments and/or wanting to know who does my hair. Update: It is now over 11 years that I have been going to Calista. Mia is still the best colorist I've ever had anywhere. If I could give her six stars out of five, I would in a heartbeat!

I had a deeply upsetting experience at Calista Salon & Spa in West Chester, PA, on 9/4 and would…read moregive negative stars if I could. My appointment was to cut a hair topper I had just purchased and also color my hair to match the topper color. It started with Karen, the stylist who cut the topper. She trimmed the length but did not do the layers I had requested. I let that go and moved on to color with Autumn. She noted the color of the topper which is a light brown with blonde highlights and my own hair which was a dark golden blonde. I clearly asked for just a light, neutral brown, with no red. Autumn reassured me multiple times, but I ended up with a very dark auburn color. She did not apologize, only suggested I come back the next day for a "correction" with Bridget. At that appointment, both Karen, the front desk person, and Bridget initially told me not to worry and that a correction would be made. Bridget explained she'd color over with a deeper brown and add highlights using a protective treatment. However, after mentioning I assumed this would be complementary, she left to talk to her 'manager' Patti, and came back saying they would not correct my hair because it might cause damage. I offered to take full responsibility, but after over an hour of waiting, Bridget said she had other clients, it would take 6 hours(!) and nothing would be done. I said I would not leave until speaking to the owner, Don, and finally was led to his basement office, where Karen (front desk), Bridget, and Patti stood by while Don confronted me. Instead of helping, Don berated me, blamed me for buying the topper, and then tried to bribe me into signing a waiver promising not to write a review in exchange for a refund on the cut. When I refused, he became hostile and intimidating. He said I would be sorry. Shaking and in tears, I called Platinum Hair Salon in West Chester. Their team, including the owner Gabby, was kind, professional, and fixed the color to a medium neutral brown with highlights. Gabby even properly textured the topper. The entire process took less than two hours and did not damage my hair. They were all appalled at the treatment I received at Calista. My experience at Calista was shocking. The lack of professionalism, accountability, and especially the threatening behavior from the owner left me shaken. I cannot recommend this business and would strongly caution others.

I'm not particularly high maintenance when it comes to my hair. In fact, I typically request a cut…read morethat will survive with minimal effort in the mornings and won't look terrible if I neglect to go back for another cut for at least 6 months. However, after moving to Delaware almost 5 years ago, I tried a handful of different salons (even waiting to get my haircut until I was visiting Boston where I had a stylist I liked) until I finally found Tiana at Salon 926, who has been amazing. She is easy to talk to, always supportive of whatever hair-related requests I make, and offers honest advice when appropriate. She has never made me feel guilty about my total neglect of my hair (which has happened at other salons). As an added bonus, she always offers to curl my hair at the end, making me feel even more glam. The salon itself is clean and staff is courteous. There's a cute selection of jewelry and accessories for sale that you can browse while you wait. Making an appointment is easy --- you can request times you want online, and they'll confirm with you via email or phone. This time, despite a relatively restrictive schedule, they were able to find me an evening appointment with my preferred stylist within 1 week of my request. Prices have always been reasonable as well. Definitely planning to return on a regular basis and would highly recommend Salon 926 and Tiana to all!

This was the ONLY place most of my family would go back in Wilmington for hair cuts, coloring, etc…read more Allergy Boy, Blondie, Small Dragon and The Wife would all go see Lexi, who always did a great job. Finding someone near our new home who fit the bill was one of the greatest challenges of moving. The salon has a great atmosphere, with free coffee and cookies, very hospitable for otherwise easily bored kids.

Lorena always listens to my requests and gives great haircuts!!! She's always on time and is always…read morepleasant!

This was my first visit and from the moment I walked into the salon it just felt like I walked into…read morea relaxing vacation resort. Everyone was friendly and welcoming. Being a customer service manager for years, it is so important to welcome without crowding a person, something that is too often lost. At Salon Secrets Spa in Kennett Square, they have that mastered. My stylist, Seleste, gave me a tour and asked questions about my hair, my "lifestyle" and what I expect. She didn't just rush in and start. She explained everything and asked me if I had any questions or reservations about her suggestions! We agreed on a plan and I could not be happier with the results. My color and cut are just what I needed! Thank you Salon Secrets and Seleste!

Salon opened a few months ago and the service is fantastic! I love the ambiance and the quality of…read morethe hair products. The stylist Samantha is very experienced and provided professional advice on color options for my hair. I really appreciated the time she took to inquire about my expectations. My hair was damaged from over processing and she recommended preserving my hair using less chemicals to achieve an optimal look. Her expertise is evident given my satisfaction from the results. Definitely recommend coming to this salon if you are looking for a stylist that cares about your hair.

I had my hair colored. I was extremely disappointed by the way the color turned out. Definitely…read morenot a good experience.