I had very reliable and professional service from this company until a crisis hit after joining their Anchor Club. The plumber pitched me on installing a Moen Flo to monitor the house for water leaks automatically shutting down the water if a leak is detected. Well, the plumber installed it in front of the sprinklers which I found out later is not recommended. So, every time my sprinklers went off, the water was shut down in the house. Low and behold, I got a leak which destroyed my kitchen and a newly refinished basement which the Flo would have detected if it was installed properly. NH Ross addressed the leak but it's been weeks and they haven't supplied an invoice for the services or a report on the issue which I need for insurance purposes. Nice people but incompetent in a crisis. I would look elsewhere and I would certainly not join their club which is essentially a license for them to inspect your house and sell you things. read more

NH Ross - Water damaged floor - Plumbing Near Me - Middle Island, New York

High quality, great service. Not sure why there are so many negative reviews? Check out the Google Business Reviews!

DO not use! Total RIP OFF! to Fix a hose they wnated 495.00 they walked around house to tell me what I need for 1600.00

Horrible!!!! Call another company. Every step of this job was a money grab! The employee looked like a homeless person. Yes, the man had a company Shirt on, he looked like he has been sleeping in his truck for the week. After quoting us an estimate 600$ for a simple clogged sink, every passing minute, the charges went up and up!!! I don t trust the quality of this job or company. read more

Terrible service- definitely you cannot rely on them Signed up for ember ship with monthly payments. Called for service and was given a date. I took off from work and stayed home and at 4:45pm got a call that they have to reschedule. I was also told that in the case of an emergency, being a member would be a priority call. I don't have heat today and they don't have service techs and if and when they show up tomorrow, they need to charge an extra $79 on top of my monthly payments. Don't sign up - there are really decent companies out there. I wrote them an email to cancel my contract. read more

I honestly don't know how they stay in business. I usually use a different plumbing service but wanted to give them a chance. I called at 8:45 and was told that I was the plumbers second stop. 8 hours later I was still waiting for someone to show up. Finally around 5PM the plumber showed up. I was told in the morning by the woman who answered the phone that the trucks were always fully stocked. I needed three parts and he was out of two of them. All he had that I needed was a fill valve. Maybe a $30 part. He charged me $500 to put it in and was done in ten minutes. He sat in his truck longer figuring out how much to charge me than he was in the bathroom. I am so furious as I spend 40 to 50 hours a week volunteering at a local church for free. I expected maybe a $250 to $300 bill. The only good out of this was me telling all the parishioners I could about my experience. Two of the parishioners had offered to help me for free when I was waiting all day for the plumber to show up but I declined. That turned out to be a bad idea. The companies lame excuse will follow. read more

5/12/2026: I called this company regarding an issue with my combi boiler, where the hot water stops after a few minutes. Their website advertised a $79.99 diagnostic fee, which I agreed to before scheduling the visit. However, when the technician arrived, I was charged $475 just for diagnosis, with no repair completed. he said he spent 1 hr instead of 30min. i said most of your time was spent outside on the phone sitting in the van? The technician then told me the repair would cost $1,475 to replace a faulty hot water sensor. I declined the repair because the quoted price seemed unreasonable. Despite no repair being done, I was still charged $475 only for diagnostics. may-26-2026, i fixed the very same issue paying only $200 and i order the parts for $65 dollars which was just replacing the hot water sensor so total i spend $265. Secondly, they performed some minor plumbing work, and the quality was very poor and unprofessional. I was at work during the installation, but when I came home, I was disappointed by how sloppy everything looked. They seem to assume that customers already understand HVAC, plumbing, and gas conversion decisions. As a first-time homeowner/customer converting from oil to gas, I expected more guidance and professional advice. Instead, they did not properly educate me on the best options or discuss cleaner installation choices. Their priority appeared to be convenience for themselves rather than quality for the customer. Pipes were installed in the easiest possible way, leaving them fully exposed below the ceiling instead of routing them more neatly near the ceiling where they could have been concealed behind sheetrock. Even when existing piping from a previous company was poorly done, they simply continued the same style rather than improving it. After seeing the finished work, I pointed out that with a little extra effort, the pipes could have been routed much more cleanly and professionally. By then, it was too late unless I now pay another contractor to redo or hide the exposed pipes. Additionally, they did not properly advise me on gas meter placement. Based on their recommendation, I chose a poor location, and now my gas meter is installed in the middle of my walkway to the backyard/kitchen area, sticking out from the ground and creating both an eyesore and inconvenience. Overall, my experience was disappointing due to misleading pricing, poor communication, lack of customer guidance, and low-quality workmanship. read more

Beware of this company. I definitely should have paid attention to the yelp reviews and not the google reviews. Overpriced, made the situation worse upon their first service call, took over a week to get a part that we could have gotten at Lowe's same day (when I asked Ken about this, he lied to us and said it wasn't the same part. It ultimately was). The 2nd visit was 2 days later on a Friday. We were told that they would be here at 1pm, they didn't get here until 6pm. That tech came with the wrong part, ordered the new part and told us we would be priority on Monday morning. They didn't show up on Monday until 5pm to only be here for 15 minutes. After complaining to John about this (it takes a lot for me to complain) he offered us a $75 refund that we never received and I had to call back for. So for what took 15 minutes to fix, because of NH Ross we had to wait for almost a week, we ended up paying well over what we should have, had water damage as a result of what the first service tech did and not one person (Ken or John) cared about it. The fact that they could have purchased the part from Lowe's and fixed it for us immediately instead of being here at 3 separate times is ridiculous. The only reason we stuck with them is because when they took the deposit for the job they "accidentally" processed the full amount. Being that we are good and honest people, we just let them do the job instead of fighting. I can't say the same for these people, who are the very opposite of good and honest. The lack of care and concern they have for their "customers" is beyond my comprehension. read more

Today is the 3rd time within a month NH Ross has canceled on me with no explanation. Good thing it's just for AC maintenance and not a problem. Should have read yelp reviews instead of google reviews. Will never call them again! read more

I have used NH Ross for years now ,so have people on my block.They have been in business some 50 plus years.They have always done a good job and stood behind their work.My outside faucet broke during that bad winter storm we got this year.A really bad situation.We could not shut off the water as it feeds out oil boiler.NH Ross came that day and replaced the faucet in that freezing cold and did not overcharge me.I spoke to some seniors around my neighbor hood .They told me to call them.They had known the Father and now the son who owned the Business for years,and the stuff they put in years ago was still working.That was good enough for me no one touches my stuff but NH Ross.I am a real person not a fake who post because i work for another company,and needs to bad mouth others.If they were so bad how could they stay in business so long.Think People. read more

Tried to get them a second time to come to my house for my HVAC after the last disaster with them and not notifying me 45 Minutes before the end of the scheduled window which I had to reach out to them to find out the situation. Ok Fine tried again to give them a second chance, called to schedule and they did set it up between 8-12 the following day(maybe this time I could leave a positive review). The job would have taken no more then an hour but of course day of at 9 am they cancelled again and tried to schedule a date for the following week, well here I am again with another bad review. Manager never left me a message to call them back to discuss the issue of once again the company failure to come through. read more

Had an appointment scheduled for today 6/27/26 and confirmed it yesterday. At 1:15 PM I had to text them asking if the technician would be coming out. At approximately 1:30 PM got the text back stating they're not going to be making it and I need to reschedule, unprofessional. Lost me as a customer in an instant. Stay away from this company read more

I discovered i needed a new furnace unexpectedly and there was a cold weekend coming up. Ross was able to install a new furnace the next day. The service men were top notch and explained everything I needed to do in the future so I understood the upkeep. read more

NH Ross - New furnace ac unit and water heater - Plumbing Near Me - Middle Island, New York

highway robbery of senior citizens. They charged my parents $999 to install a replacement faucet to a new sink.price did not include parts just 20 minutes of labor. read more

Horrible, overpriced,con artist sent fire marshall to my home because I wanted 2nd opinion, run from this crooked company,I had ac repair,tech looks around and says im going to die from carbon monoxide poisoning,need to pat 3,000 to live or shutting down heat/calling local firefighters , I had 2nd opinion hr later who said my heating system is great fire marshall showed up as 2nd opinion left,what disgusting low i can't say the words but im never ever using this crook again!! read more

My elderly mother has been left without heat for several days, despite signing up for the membership that advertised having your emergencies being a priority for the company. I understand the company line that I'll receive in response, if I receive a response at all. I can tell from many reviews here that this continues to be an issue for others, as well. Do not waste your time or money in signing up for this membership. If you are without heat, they will get to you when they can (several days later) and you will not be made a priority at all. Please correct me if I'm mistaken, but I very seriously doubt that the entirety of several days is completely filled with priority calls. This is a ridiculous joke and it is the last time that anyone in my family bothers to deal with it. read more

The company offers a great value for checking all your points of concern- furnace, heating, plumbing, electrical. They were available to come at the convenient time and showed up as promised. Another great part is that they sent a text ahead of the person who will be coming. All technicians were friendly, knowledgeable and thorough. I remember Paul and Josh. I appreciate the suggestions. I didn't think it was imminent that I proceed with them. 4 instead of 5 is the prices quoted were extremely high which was surprising considering the amount of work that those specific jobs entailed. But this is everyone's choice. Another reason is that an electrician placed an advertisement sticker on one part in my house - very visible ( stood out like a sore thumb) and without my permission ( he didn't ask). Luckily the paint didn't peel off when I removed it. It's a small thing but it's a huge pet peeve for me. read more

DO NOT get involved with this company!! They are truly scammers and price gougers. Like others, I signed up for their "Anchor" membership ($30 a month), which is supposed to entitle you to priority service and "free" annual checkups - plumbing, heating, electric, etc. But beware - as soon as a serviceman gets into your house, he will start telling you that all kinds of work is needed and will offer to write you up an estimate and you will be shocked at the price they are asking. The next day they will start calling you to ask about setting up an appointment. Each time one of their "technicians" has stepped into my house I have been given an estimate of at least $1000 for work that is not necessary. For example, the guy who came to conduct my "free" annual electrical inspection told me that I needed to replace two outlets and add two smoke alarms. The estimate for this "work" was $1700! I went to Home Depot and bought two smoke alarms and my husband put in two outlets, all for under $100. I have to say I am pretty insulted that this guy considered me to be such an idiot that I would accept his "estimate". I am convinced that the guys that are sent to your home get a commission if they can sell you a service so they make up work that they claim you need to have done to get that commission. Also, when my mother was alive and in her 80s there were several instances where she was taken advantage of - it was blatant overcharging of a senior citizen and when I tried to get some of the money back they wouldn't hear of it. I had an AC system installed by them in January and when we went to turn it on when the summer arrived it didn't work. It took FOUR visits before one of the servicemen was able to find the problem . . . which was a leak because IT HADN'T BEEN INSTALLED PROPERLY TO BEGIN WITH!!! I could go on and on with more examples of why you should steer clear of this company. Just consider this a serious warning. Find another company - there are others that are reputable and will not try and rake you over the coals. read more

Was talked into and locked into a membership, and am yet to get any service since they cancelled on me for 2 weeks in a row and last minute to boot. read more

What a rip off! I was looking for a company to tune up my AC system before the hot weather. This company, advertised as a family owned business, drew me in with a $79.99 price. What a mistake! The tech admitted that the system in the attic was pristine, but claimed that I needed to replace the capacitor and the contactor at a cost of $968. I declined. I'm glad I did. When I looked up the price of each of these parts, and saw how easily they are replaced, I saved myself $900! I did fall for a repair of wires that had come loose from my siding. Never again! Buyer beware. Stay away from this company! Price gaugers! read more

Called Saturday Labor Day weekend for water not draining. Scheduled an appointment they were going to come that afternoon. Then they cancelled and tried to get me to reschedule for Tuesday multiple times. No thanks I'll find someone reliable instead of having plumbing that doesn't work for the entire holiday weekend. read more

Very, very overpriced. I needed 2 shut off valves replaced. They told me it would be $1,200. I knew that was extremely expensive so I said no. They charged me close to $100 to come out to my house. I went to Lowe's after they left and took my money, bought 2 valves and changed them myself. Cost me under$30 dollars and about 15 minutes of my time. Washer works great, no leaks. They are dishonest. Don't use them. read more

***Potential Buyers Beware*** If you want an electrician that charges a rate of *$600 per hour* to change an outlet **Look no further!!** **NH Ross INC. is not able to provide you with bills nor explanations for their costs. They charge "flat fees" which can't be broken down for parts, labor etc.. While the technician came quickly for my issue, I realized I was significantly overcharged and taken advantage of. "We've been in business for 52 years!" NH ROSS INC." will boast. " We are comparable to other electricians in the area." When challenged- Well "we might be significantly higher but we stand behind our warranty." ... The job I needed was for an outdoor electrical outlet that was burned on the outside. No repairs were needed to the wires and it was deemed completely safe. The first part was $349.00 ( this was an outlet box- $17.98 at Home Depot. It needed an additional part which was $379.00 (this was an outlet cover quoted at $17.49 at Home Depot). It needed TWO parts as listed on the bill. The first quote was almost $700.00. Upon questioning the cost, the technician remembered he had a $50 coupon in his truck. Upon more confusion on the cost, he then was able to take off 5%. With continuous confusion, the office was called to "see what they can do." SHYSTERS!! Upon researching each of the TWO parts ( all that was required), they costed less than $50.00. Essentially, this company is charging $500-600 for "labor" on a FIFTEEN MINUTE JOB. I repeat, 15 minutes. NOTHING internally was damaged. Joan the office manager first explained they charge for time- she claimed he was here for 2 hours and 15 minutes (punching in and out time). All of which was completely drawn out for different reasons such as waiting for the 1 of 2 parts to arrive from another technician. The job itself took 15 MINUTES!! Then, the response changed to "we just charge a flat fee." There is NO CLEAR REASONING for why they charge what they do. It is also just possible that NH Ross might just seek opportunities to overcharge and take advantage of clients whom they see fit. This business is completely unethical. NH Ross Inc., I look forward to your vital feedback on this review. read more

So, I requested the following services from NH Ross one whole week in advance: repair of toilet, clogged drains, backed up tub, leaking pipe in basement, and they assured me they would provide the service I needed and were "extra happy" to help me with all my plumbing needs. OKAY. Sounds great. The upshot is, the plumber ("Mike F.") came to the house on the requested date, yet never actually stepped one foot inside. He spoke with us briefly, went back to his truck, came back, and then told us that he "had an emergency." But before he went back to his truck the second time, he gave us the number of Hardy Plumbing and Heating, which I thought was more than a tad bizarre since he gave us the phone number of a rival company. (What the heck is this?) I guess "Mike F." isn't really that loyal to the hand that apparently feeds him. Anyhow, the guy goes back to his truck for the last time and sits outside our house for a full 15-20 minutes. (Some "emergency"!) He finally pulls off. I get in touch with the main office, and they assure me they'll look into it. I texted, I called, I emailed... NEVER HEARD BACK SINCE. So Caveat emptor: steer clear of NH Ross. The unfortunate thing is, they used to be a good, solid, reputable outfit. But that was some10 years ago or more (at least for us). read more

No stars if I could ..service sucks missed up the wiring on my air handler and valves on the boiler had no heat on the whole house. They would not come back the same day told me couldn't come unit the next day even though i had no heat and a new born in the house. Again worst company would not recommend anyone to use them. All they care about is to sell you a new unit and would not fix the issue they did. read more

Quoted $869.00 to replace the main 3/4" water valve in my basement. If I chose not to use them, they still charge a $70.00 fee just to walk in the house. I proceeded with the overpriced job, because I felt stuck. The craftmanship was good. It was about 30 minutes worth of work. Way overpriced. Including tax, I paid almost $1k for a valve. Unscrupulous. read more

Asked for an estimate. They snuck in a fee during the last 5 seconds of the call, when we talked about pricing at length at the start of the call and this wasn't mentioned. I didn't catch the fee as I was talking when the person was talking, and no one asked if I acknowledged it. Needless to say, stay away. Unless you're ok with paying a fee to get an estimate. read more

AWFUL!!! go somewhere else, they came to look at my water heater (thermocouple needed to be cleaned) Instead all they did was relight the pilot light and assured us everything was fine.. That was 200$, Fast forward a few months, THERMOCOUPLE NEEDS TO BE REPLACED BECAUSE THEY DID NOT CLEAN IT!!!!! Save yourself the trouble please I'm telling you read more

We were told by PC Richards our 30 amp needed to be changed to a 20 amp receiver for a new air unit. I thought a couple of hundred bucks maybe. It was over 500$ in the end. PC Richards comes to deliver and they tell me that whoever installed this should have known that I needed a 20 amp 220 for an air conditioner replacement this size, not a 20 amp 110, which requires an unnecessary downgrade. They exclaimed my electrician should have known this. My husband is told they will not come back and put the right one in and we are out a lot of money now and still have no air conditioning. read more

Paul Palermo visited and gave me an estimate on EV Charger installation and high hat replacements. He was extremely professional and helpful with my questions. I will ask for Paul the next time I call for help. read more

OVERCHARGED. BEWARE. Got them down in price but still overcharged by $100. BEWARE. They charge if you don't use them.

My overall experience from first phone contact to meeting the technician was positive .. UNTIL they gave me the price ! $1000.00 to replace 1 breaker, how is that possible?! I am sorry but you guys are ridiculously OVERPRICED and we will not be returning as a customer. It's unfortunate because we could have used your service for many things. read more

Let me start by saying I never feel the need to leave reviews for a company whether good or bad, I'm just too busy but I felt the need to write this one. Please be cautious when dealing with this company. I was a little hesitant to use them because I saw a number of bad reviews they had but I went against my gut because they had a lot of good reviews as well (which at this point I don't know how). I gave their "Anchor Club Membership" a shot where they come out the service your systems once a year. Here's the story: The first technician (Steven) came on 8/16/24 to service my A/C. He was polite, and professional and seemed honest. He did the work and I was satisfied. The second technician (Sean) came on 8/21/24 to service my plumbing. He seemed very inexperienced (I found out later he'd only been working with the company for 2 months). He was suppose to completely drain out both my water tanks and then flush them to get the sediment out. All he did was let a little bit of water out of both tanks for a minute each. He did not even kill power the systems and let the water cool down. Any homeowner who has gotten maintenance done on a water heater before knows that is not the proper service. I found out later he did not let water out from the correct outlet, the outlet he used was actually DRAINING WATER OUT OF MY BOILER SYSTEM. He was going to leave without providing other services I paid to have (such as water quality test and water pressure test, etc). I had to ask him to do it at which point he did. The entire time he was just half a**ing everything and was not very thorough nor competent. The next day on 8/22/24 I had a CO leak from my boiler. I've never had that issue on my system before. I called the company and they sent a heating technician out the next day. Long story short the third technician (Jorge) came 8/23/24. He was very knowledgeable and perform the proper maintenance on the tanks, however I'm still left with the CO issue which was more than likely caused by the second technician. Then to put the icing on the cake later on that day of 8/23/24 I noticed my upstairs was not getting cooled. I went and saw that my A/C condenser fan was not working (I've never had any issues with my A/C system until dealing with this company). I called and they said they'd send out another A/C technician the following day. On 8/24/24 the fourth technician (Hans) came. He looked at the unit for all of 30 seconds (no proper troubleshooting) and claimed I had a bad capacitor. He said it could not be the fan motor because it would be hot to the touch if it had voltage coming to it so it had the be the capacitor. After some back in fourth he quoted me $420 to change it out which would only take him 2 minutes to do. I asked him if he was for certain the issue would be resolved and he looked me in my eyes and with a straight face told me I would have nothing to worry about and it would work. He replaced the old capacitor with a brand new one and lo and behold the fan still did not work. At which point he then claim it's a bad fan motor. At this point I was done, I'd learned my lesson. I had him take back the new capacitor, leave the old one and declined any further services. I cancelled the "Anchor Club Membership" however I'm now stuck without a boiler system and without an upstairs A/C. If I could give this company 0 stars I would, but I have to give at least 1 in order to post the review. I'm just going to chalk it up as a lesson learned and never go against my gut again. read more

Called Ross since our gas furnace kept cycling on and off and not supplying any heat. Service man listened to problem and then went to inspect the unit. He kept telling me how old it was and how it needed a good cleaning (we had both heating and AC serviced just last year by another company). He didn't find any problem but told me, at great length, how it either needed a good cleaning or needed replaced. The cleaning would be $1,200 and I didn't ask how much the replacement would be. He wrote up a long proposal and charged for the service call. The unit worked once or twice and then started to do the same cycling on and off. Since we live close to the Ross business, I stopped by and told them that the furnace was still malfunctioning. The counter person looked up the service info and told me that the service person recommended a cleaning and again quoted the $1,200. Call me crazy but I just wanted the furnace fixed or the thermostat fixed. So all that was offered was the cleaning or the replacement. Keep in mind that the service man said that he couldn't find anything wrong! So the "service fee" was a total waste of money and I still have to find someone who can fix the problem. Thank goodness it's not the middle of winter!! In a word - beware!! read more

Stay away from these guys! A job that should cost hundreds becomes thousands. They use pressure tactics and deceptive methods to force homeowners into unnecessary work. My wife was upset for a whole day due to their doomsday scenarios. Why are they still in business? Why haven't they been investigated? read more

I loved the fact that Christian, Jorge, John, and Jay who were my installers for my hot water heater and boiler were so amiable and funny. Very professional! read more

service man was great but the over estimate for the job was crazy but I was is a bind so I said ok to the job .took one hour to do and replaced one $60 ball valve and uses a Tee and about 1-1/2 feet of 3/4 inch copper $950.they got my money this time. but I'll NEVER call them back and never refer them price gouging is WRONG! read more

My toilet was overflowing and I called them to come and help. They were literally here less than an hour charged me $736.48 to snake the pipe and did not fix the problem. I called the cesspool company to come and they had the problem (after snaking it themselves) fixed in a hour for a $150 read more

This review will be kept short and simple due to the rage I am enduring. First, let me start off with the service tech, more like a salesman, coming into my home and showing me about his "agenda card" on how he is going to "fix" my toilet that has been acting up for the past couple of days. Saying something about his truck being yellow but that was irrelevant. The man was trying to tell me that my toilet flange was the issue without even taking a look at it first. After that, tried selling me a new toilet while still standing in at front door without taking a step into my bathroom. Giving me options with outrageous prices. I politely asked if there could be any discounts or price adjustments since the prices were so high, so he made a phone call to his boss (That's what I am assuming). Returned back to me stating that his boss "found" a coupon for $25 off.... then proceeded to ask to take a look at my hot water heater and was wondering if I was interested in getting a tankless upgrade. Informed me that if i decide to go with a tankless water heater, that they can cluster it together and i can save some money. I just wanted him to fix my toilet and he's looking at other things in my home to sell me on! After all that, I told him I wanted to have another company come by and look at my toilet...this man had the audacity to charge me $79 for a consultation. THIS COMPANY IS A SCAM! They are just looking to get into your wallet. You can find a better reputable company out there that is honest and not out to get your money. read more

Called me multiple times to try and quote me for a tankless water heater, don't even live in the area I'm from upstate New York. A gentleman by the name of bob or rob was super vague and every time he called I felt uncomfortable. read more