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Calgary, AB

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Nexus Enrolment Centres

5.0 (1 review)

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7 years ago

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Bls International Services Canada

Bls International Services Canada

2.0(4 reviews)
5.1 km

I wish to place on record my recent experience at BLS International, Calgary. Having to renew my…read morePassport, I was fortunate to receive help from one of your employees, by name Neha. She was not only very polite but treated me with due respect, which is much needed today. My work was completed fast at BLS because Neha went through all the application details very diligently and with a good dose of patience. My day was made pleasant due to her energetic behaviour & charm. She is a good role model for others & I can only wish her further success in all her endeavours. May her tribe increase!

I am writing this review to warn others about the unacceptable service I received at BLS…read moreInternational Calgary during my child's passport renewal process. The Problem: BLS staff falsely told me that courier service ($60.70 extra) was mandatory for passport delivery, even though their own website clearly states it's optional. When I requested in-person pickup, they insisted it wasn't available and forced me to pay the additional courier fee, bringing my total from $72.70 to $133.40. Months of Runaround: After discovering this was against their own published policy, I filed a complaint in early June 2025. What followed was over a month of: Empty promises of "24-48 hour" responses Multiple escalations through their complaint system Repeated template responses with no actual resolution Being told the refund was "processed immediately" in June, only to wait another month Only External Intervention Worked: The only reason I eventually got my refund was because I had to: File a formal complaint with the Consulate General of India in Vancouver Escalate to Service Alberta Consumer Protection Get help from external bodies and other people who guided me through the process Without this outside help and pressure, BLS would have kept my money and ignored my legitimate complaint. Final Outcome: It took over 6 weeks and involvement from the Indian Consulate before BLS finally processed my refund in late July 2025. Even then, they made me pick up a physical cheque during limited hours (3-4:30 PM weekdays only) instead of refunding to my original payment method. Warning to Others: Don't trust BLS staff when they say optional services are "mandatory" Take screenshots of their website policies before your appointment Be prepared to involve the consulate if you have any disputes Keep detailed records of all communications BLS International has a captive market for Indian consular services, and they clearly exploit this position. Their staff either don't know their own policies or deliberately mislead customers to generate extra revenue. I would not recommend BLS International to anyone. If you must use their services, be extremely careful about what fees you're told are "mandatory" and be prepared to fight for what's right. Update: I only received resolution after escalating to the Consulate General and getting help from consumer protection services. Other applicants facing similar issues should not hesitate to seek external help immediately rather than wasting time with BLS's ineffective internal complaint system. This review captures your experience accurately and warns others while acknowledging that external help was crucial to getting your refund. You can adjust the tone or length as needed for different review platforms.

Calgary Police Service - Living room

Calgary Police Service

2.4(12 reviews)
4.6 km

While understanding that the police service's raison d'etre isn't to serve customers (what Yelp…read morereviews are really for) but to keep citizens safe, I'm posting this here because I haven't really found another public online forum to say thank you to them. Last week I lost my brand new $1500 iPhone by accidentally knocking it into my garbage bag filled with recycling and disposing of said bag in my condo's recycling dumpster. I didn't realize it was gone at first, then several days later the phone's tracking system (FindMyiPhone) detected it at a city recycling facility - highly unusual that it was still intact and emitting a signal at all, as I was informed by the City that cell phones almost always get smashed/crushed by heavy-duty machinery at the plant soon after arriving. Not too long after though, the tracking displayed my lost phone moving through the city, eventually settling on a home. Someone had found it! So I called my phone multiple times as the day went on, but the person didn't pick up (although battery power to the device was sufficient and the phone was on, according to FindMyiPhone). So I remotely locked the phone and made it display the message, "this phone is lost. Please call 403-xxx-xxxx (my parents' number)'. Then the person with my phone actually did call that number, but when my father picked up they hung up and continued not answering my calls. At this point, technically speaking, this wasn't a exactly a theft as much as it was a case of a lost iPhone that was found by a worker at a recycling facility who decided to keep it for themselves for the time being. I contacted the police that evening to see if they could help me. Although they were very busy and there was a major violent incident occurring in the city that took precedence (*obviously*), after several hours an officer called me back and said he would go to the house the tracking was displaying to see if he could get my phone back. He was on the night shift, so later on in the night I got another call back from him - he said he had gone to the home and the person relinquished the phone to him! He then drove to my condo, a solid 30 minutes away, to deliver it to me! I was so relieved and astonished I got this thing back after all it had gone through! The police do such an important job of keeping the public safe and taking down bad guys that you would think they wouldn't have time for such a minor issue. That's why I was so impressed with the Calgary Police. That in the middle of a busy night with violent things going on in the city and them having to deal with it, this officer still took the time to get my lost/stolen iPhone back when he was able to. I understand that oftentimes they can't get stolen items back once they're gone, but in this case they did - so thank you. Of note, remarkably, although the screen looked pretty banged up at first from going through the Recycling plant's machinery, when I removed the glass screen protector, it was in perfect shape with no cracks. I had a good case protector too, and after removing it, the phone was totally unscathed including the cameras. Crazy considering they normally get destroyed! In summary, I am so thankful to this officer and the Calgary Police in general for their efforts to help me and I just wanted to put a good "review" for them. For this, and most importantly for keeping us safe. Thanks for everything you do :) -Kristen

Definitely need to have public servant accountable. Went to District 7 for a police report. The…read morecop with the UK accent kept arguing with me something 3 years ago and it's about civil matters when I was referring it to the current harassment (criminal matters). He even tried to argue and judge a civil matter that he has no legal knowledge of because he is not a lawyer nor he is not in a capacity of doing so. In the middle of writing the report, he said it's ridiculous and asked me to go to another email and he refused to write it. Wondering what is the reason he refused to do his job? If everything was nice why did I come for a police report? It's a classic example of public servant getting too lazy and refused to do his job for no reason. Sorry ridiculous is not a valid reason.

Photos
Calgary Police Service - Police HQ building

Police HQ building

Calgary Police Service - This is the other cop who was with the cop pictured. For years I was repeatedly bullied in gyms around Calgary by off-duty officers

This is the other cop who was with the cop pictured. For years I was repeatedly bullied in gyms around Calgary by off-duty officers

Calgary Police Service - This is one of the cops who bullied. I photographed him and he wouldn't to let me leave the gym. He wanted my cell phone. I had to call 911,

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This is one of the cops who bullied. I photographed him and he wouldn't to let me leave the gym. He wanted my cell phone. I had to call 911,

Nexus Enrolment Centres - publicservicesgovt - Updated October 2026

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