I just wanted to post this as a warning to others who might be ordering furnace cleaning service from Direct Energy. They had our furnace and vents cleaned--and stole my iPod Touch from the top of the dresser where I had left it that morning before rushing to work. My husband was at home but did not follow the Direct Energy workers from room to room. While I realized that getting my iPod back was not likely, I phoned a Direct Energy supervisor, who took weeks to ever get back to me--to suggest that I had misplaced my iPod and it would turn up! (It hasn't because it was stolen).
So if Direct Energy is coming to clean your furnace, hide your valuables and watch the workers closely. read more