AWESOME ! such a willing and cool group to work with. They made sure I was accommodated to my…read morerequest and customer service was phenomenal. They offer price check as a plus !! if you in the market for some cool speakers or cases COME HERE !

Very disrespectful staff , disgusting way to treat customers broken cellular when you ask for help…read moreto change they say go some else . Terrible I will never recomen this place to no one .

Joseph, the current store manager, in Gainesville GA on Dawsonville Hwy - is extremely…read morecondescending and rude. Considering changing carriers because of him. T-Mobile can do better than to have a person as rude as Jospeh as an employee representing their company.

Worst T-Mobile star ever, no acknowledgment when you walk in. And takes forever to get a simple…read morequestion asked, forget getting your Tuesday perk unless you're one of their buddies!

My phone was locked down. I could only make 911 calls. Everyone want me to do a factory reset. I…read morewould have lost all my contacts photos and messages. Ali help me. I had been told by 5 people nothing could be done. He had my phone working in 10 minutes. He was a God send. I was able to save my info.

The customer service in this store is by far one of the best I ever experienced. Their rep's are…read moreextremely friendly but at the same time very professional and very knowledgeable. Vanessa was one of those employees that we make you go back to that store.

This store has employees that are thief's and liars…read more First they added another line to my account and knowing I am the only person on my account. Secondly, they told me my phone was free, I see the bill and I am being billed monthly for a $600 phone that I was told was free. Will never do business with them again!!

The staff is very knowledgeable and the customer service is excellent all around! They offer a…read moregreat selection and make the process quick and easy. I'd highly recommend buying from this location!

Great customer service. I went in to change my service and ended up getting an I pad and a new I…read morephone for my daughter in my same plan no more money. Today is a good day

I Spoke with Frank. Frank was extremely helpful with getting me a new phone quickly for a good…read moredeal. I spoke with him at this location even if this is not his home location. I also some with a lady who I'm very much blanking the name on. I believe it was Chelsea or something similar. She said she had only been there a few months. She picked up where frank left off after my phone arrived at the store. Super helpful and friendly. Went above and beyond to help me get things set up. A lovely crew at this location.

Would rate them a 0 or -1 (if possible) BLUF:…read moreService was terrible despite having an appointment. They lied to me directly and the "MOD", "Fives"? did not care about losing a customer, and more importantly customer First mentality. Details: Drove 50 miles (one way) for a set appointment for work on my iPhone needing a new battery. On arrival I was told the battery could be replaced within 1.5 hours, and they would get "it started right away" (I have the timestamped contract). I came back 2 hours later only to find it had not even been started yet. To make matters worse the MOD, Fives, said "I'm sorry and nothing can be done" only a reversal of the already charged replacement". I suggested a discount on the service due to the lie they told me and more importantly my loss of an afternoon of my time. I have also requested they remove my PII from all databases, datapoints. I recommend a total revamp of their thoughts on customer service. In the meantime, I hope this helps many steer clear of an unnecessary business with Best Buy.

I found out that this Best Buy has a particular phone I want. I was told there is ONE more and I…read moreneed to go online and pay for it and it will be put on hold for me for 1 hour. I live almost an hour north of Gainesville, so I got it on hold and drove down there and was there in 45 minutes. I was told that they actually didn't have it. Their computer said that the phone would be delivered to that store in 7 days. I said "skip it". I was treated with lack of respect there last year too, when getting a dash cam. Best Buy has not been anywhere near the same that it used to be before the virus.