Have used Arrow for several years. Always impressed with the inspections and service. Would highly…read morerecommend!

I had surgery on my hand on December 27, 2023? and I was unable to move my hand for 6 weeks to pick…read moreup Christmas decorations. I asked to be waited a few extra weeks in January 2024 to recover and be able to move my hand to pick up my decorations. I did not think it would be considered canceling. I believed that my health was more important than an established policy with rules. In March, I received a message from the person who was coming to my house to give me the services that had a baby and could not come and I told her no problem I consider that his family was more important. Then on November 26 it was my turn for service and I had to travel on the 20th to Florida to celebrate Thanksgiving. Because I did not receive services on November again the manager cancelled the account without prior notice, without communicating with me, a letter or a call. I was waiting for the service this morning and I saw that they did not come. I text them and they told me that the account was closed because it had already been three times that I had not received services and there were three cancellations and their policy is very strict in complying with them. I see that as a lack of respect and consideration after having been a loyal customer who paid monthly for services.. Being a business person, I will never recommend them. I believe that people's lives are more important than a policy. I do not give money to someone who does not appreciate and value me as a loyal customer. I paid them for 9 months of the year 2024 and for three services that they did not give me and it was not a cancellation, it simply was not possible. Those days they closed the account. That shows that for them money is more important than the lives of other human beings.

Awful service We have been with them since they opened over…read more15 years ago. We needed help immediately and they could not provide. For being one of their first and loyal customers, they treated us inappropriately.

We've had Nick do our quarterly pest control several times. He calls when he's on his way and he is…read morevery courteous and does a great job! I've had all good experiences from the times I've called the office, to quarterly pest control, and termite bait station inspections. I recommend Gilstrap and Nick for service!

Very happy with Chris and Pyrex Pest Control. We use them for quarterly spraying and for carpenter…read morebees. Very happy with the services we receive.

I hired this company. I thought I could trust Chris, the exterminator and owner. I was very wrong…read more We had bedbugs that Chris said he could get rid of for us. We paid him $1400.00 with the expectation he would keep his word. He did 5 treatments. A month and a half ago they showed themselves again. I called Chris several time to come out for an inspection. He never returned our calls. I called his wife requesting a call from him. Still no response! I called Terminex. They were at our house in two days. The inspector "gave" us poison to kill the bedbugs and a week later came out again to inspect again. If ever I need an exterminator I will NOT call Pyrex Pest Control and I recommend yyfo your research. I failed to mention that he had an advance in pay with the intent we would receive monthly exterminating. I never received that service much less return my money.

These guys were hired to remove flying squirrels from my home in Murphy. They sealed up several…read moreaccess points and tried to trap the squirrels. They never caught any squirrels and pulled the traps when I went back the Florida. They left tape all over my home they used to try and find where the squirrels were getting access. The main guy Jason got back to me after many weeks and several calls, emails, texts. Told me he would be in touch soon. Two months later, nothing. Be very careful because if you pay them before you are 100 percent sure they solved your issue, you will not get them to come back and finish. And the warranty is a joke since you can't get them to finish the original job they were paid to do.

New Owners don't honor their word or contracts.read more