I went to this quest to have blood work done. My doctor told me when I arrived to get them to call…read morethe office for my lab orders and her office would fax them in. I told the person who waited on me what my doctor said to do. She got ugly and told me that they did not have a fax machine they did everything on the computer. I told her I would call my doctor, and she said do what you want to do. I called the doctors office and I got a recording I told them I was told that they didn't have a fax machine at the Hammond location, and asked them if they could verbally call my orders in. She then told me if they got the orders I would probably have to wait for 30 minutes to an hour. I told her I would leave and come back. She then handed me a card and said this is our fax number. What??? I just walked out and I will never go back there again. Sad!! I drove to the Mandeville quest and they called the doctor and got my orders quickly. I will have my lab work done there from now on. 18 miles away, but worth it!!

I was 15 minutes late to my appointment. I tried to use the tablet to check in but it locked up…read moretwice. When a staff member finally opened the locked door to live people, she pressed a few buttons that made me believe I was checked in. My name never appeared on the list as checked in. Several walk ins came and went while I continued to wait. I checked in again using a different tablet and my name finally appeared. I had been there for 25 minutes while people without appointments came and went. My name disappeared from the board, I waited another 10 minutes. I tried asking staff to help me but they could care less about people in the waiting area. They saw me there for over 30 minutes and did not inquire if I needed help. Instead, they did their best to avoid me. I will never go back to this unattended location again.

I found Open MRI of Hammond to be quick, efficient and very friendly. I was in and out in less…read morethan 30 minutes.

I assisted an elderly patient today (75 years old) who was scheduled for an MRI at the facility…read more The receptionist's attitude was very distasteful from the very beginning. She made us feel very unwelcome and obviously does not have a passion for what she does or, compassion for the people she provides her services too. Not sure if she's always like this or, if she was just having a bad day. Hoping that it was the latter and I Pray that your experience will be different from ours. As the face of the facility, I expected better professionalism. In my personal opinion, she could use some public relations training. On a better note, the technicians and nurses did an excellent job and represented the company well. They're the reason I gave this review three stars rather than a one. Hopefully the receptionist can brush up on her people skills and understand that people who are entering the facility are only there because they're hurting and seeking medical expertise. They don't need the additional burden of dealing with a sour attitude in the midst of their pain. Especially the ELDERLY!!! Thank you for reading the entirety of this review. Hope it helps someone. May God Bless you and have a Great day.