I went to this quest to have blood work done. My doctor told me when I arrived to get them to call…read morethe office for my lab orders and her office would fax them in. I told the person who waited on me what my doctor said to do. She got ugly and told me that they did not have a fax machine they did everything on the computer. I told her I would call my doctor, and she said do what you want to do. I called the doctors office and I got a recording I told them I was told that they didn't have a fax machine at the Hammond location, and asked them if they could verbally call my orders in. She then told me if they got the orders I would probably have to wait for 30 minutes to an hour. I told her I would leave and come back. She then handed me a card and said this is our fax number. What??? I just walked out and I will never go back there again. Sad!! I drove to the Mandeville quest and they called the doctor and got my orders quickly. I will have my lab work done there from now on. 18 miles away, but worth it!!

I was 15 minutes late to my appointment. I tried to use the tablet to check in but it locked up…read moretwice. When a staff member finally opened the locked door to live people, she pressed a few buttons that made me believe I was checked in. My name never appeared on the list as checked in. Several walk ins came and went while I continued to wait. I checked in again using a different tablet and my name finally appeared. I had been there for 25 minutes while people without appointments came and went. My name disappeared from the board, I waited another 10 minutes. I tried asking staff to help me but they could care less about people in the waiting area. They saw me there for over 30 minutes and did not inquire if I needed help. Instead, they did their best to avoid me. I will never go back to this unattended location again.