I booked a mid-sized SUV through Expedia for a work trip to pick up at 10:30pm on November 9th at Nextcar's Orlando location. My flight was delayed by an hour, and when I arrived at MCO, the shuttle to take me to the rental car facility was also delayed by half an hour. When I finally arrived at the facility around midnight, there was a line of about nine people in front of me, which was surprising, given how late it was. It took nearly two hours for me to get to the front of the line, at which point I was told that I needed my "insurance declaration page," NOT just my insurance card, so I had to download my insurance company's app, wait for it to install, find the correct page, and by the time I completed that, the customer service rep (who was cold, inconsiderate, and completely unhelpful to me and to everyone in front of me), took about ten minutes to look over the declaration page, and then told me that MY deductible was "too high;" that it needed to be "less than $500." I told her I also had additional insurance that I booked through Expedia when I booked the rental online, and had to pull up that information, which caused yet another delay. There was a tiny sign at the counter that stated Nextcar only accepted a few insurance companies (I was lucky mine was one of them)--information that I did not receive during my booking. The customer service rep tried to push me to get Nextcar's insurance, and I heard her push other customers towards this as well. I told the customer service rep that none of these requirements were a part of my booking information, nor was I sent a follow-up email from Nextcar with this information. The response I got back was "this was in our terms and conditions," which AGAIN, I was not given at any point in my booking process. When I finally got the customer service rep to accept my valid insurance, she then told me that I would have to be upgraded to a full-sized vehicle since I "missed my pick-up time." I asked her to explicitly confirm what being "on-time" for a pick-up meant, and she declared that, unless a customer was through the line, and had keys *in their hands by their original pick-up time,* they would be late, and therefore forced into an upgrade (for my rental, this was to the tune of an additional $500). I told her I would not be continuing with my booking, and to cancel it. I finally walked out of that office at 2:30am. Out of the nine people in front of me, six others also left without a car. Since this was a third-party rental, I spent the majority of the next day on a chat with Expedia, explaining this entire saga, and received a full refund. I have reported this vendor to Expedia as well. It is clear that this particular vendor is engaging in fraudulent practices, including a lack of notice regarding terms and conditions to force customers into purchasing insurance through them directly, and causing intentional delays to force customers into expensive and unwarranted "upgrades" so this company can make a larger profit. I will never book a car through this company again, and would encourage other customers to do likewise. read more

Waited 2 and a half hours for a car. When asking the staff if this is normal, they said yes and it's is usually worse. Do not book this company read more

They made an ordeal about me using my debit card for the deposit. So I used a credit card and it's been almost two months and still no deposit back. read more

DO NOT RENT FROM THIS COMPANY!!!! Waited for over an hour for the shuttle, finally gave up and took an Uber. Get to the counter and they cancelled the reservation because it was past an hour. They tried to get you the same reservation for double the original price. I was not the only one to have this happen to. At least 5 families were in the same boat and stranded at rental car facility without a car. All the employees were able to do/say was sorry it's our systems fault and no manger can help. read more

2025 Nissan Rogue. Was great vehicle for the 4 of us on our trip. Fast transaction and drop off to airport.

Horrible service. Waited 2 hours to get our rental car when it was already booked and paid for. Also had to pay and additional $200 to avoid security deposit. When I had already paid a security deposit online, through uber. Which is how I booked this rental. Drop off was easy, but pickup takes a long time. read more

BEWARE this place is BS if you don't have one of the major carriers of insurance they will charge you $29 insurance per day they charge you for tolls whether or not you have a toll pass. They charge you for everything I saw every single person get charged extra money. I paid $150 for a car rental and by the time I was going to walk out before I canceled it they were charging me $350.!! Utter BS. read more

0 STARS I reserved and paid through Expedia.com, when I arrived I was asked if I wanted a toll transponder for $20/day. I then had to show proof of my insurance which they didn't accept because it wasn't a big name company. I asked how much their insurance would be and the rep said he would get back to me and never did until I saw a $250 charge added to my bill for "insurance". On top of that I was charged a $250 deposit that was going to take 25-30 business days to get back. had to do my own inspection of the car and mark the paper. NEVER AGAIN! Do not recommend The paperwork is under Stride Rental so warning against them as well! When I got back to return the car they tried to charge me $1,000 for a scratch that was already there but I had evidence that it wasn't me to he said" we will let it slide" and then on top of that they wanted me to pay a smoking fee even though the car sat in a private parking garage for 4/5 days I rented it out for. When I got back home the next morning I had my card locked over night but I got charged $600!!!! For the smoking fee which they told me I would be fine not paying absolute SCAM! Even with your card locked they save it under a digital wallet so they can charge you whenever they want. Be aware and don't book from this place it should be taken off Expedia read more

This place had so many bad reviews i was skeptical to even rent from them. My experience was good. Just make sure you have insurance if you plan on denying theres. They dont just take your word like most they want to see your declaration page. Heads up read more

I would strongly advise anyone considering renting from NextCar to simply NOT! Oh boy, what an experience. We arrived in Orlando at 12:30p; the shuttle was MIA until after 2:20p. Ace and the other low-cost rent-a-car company shuttles would come every 5-10 minutes. We waited almost 2 hours. When we finally arrived at the counter, I asked to speak to a manager to voice my concerns about having to wait almost 2 hours. Not only did the NextCar staff refuse to acknowledge that they had us wait nearly 2 hours, but they said that there was no manager on-site, nor was there someone they could call. I was under the assumption that my car rental was paid in full. To my surprise, the NextCar staff had yet another surprise for me, I was told I still needed to pay another $202.47. So, I told the representative that I would like to cancel my reservation, and she replied, "I will gladly do it, but you will not receive a refund." On top of all these, NextCar is telling me that I have to pay $10 per day to use their electronic toll tag plus toll fees or pay $15 per day for unlimited usage, so I told the agent that I brought my EZ-pass from home which works in FL. Then I was told I couldn't remove NetCar's toll tag or there would be a $250 penalty. And to add insult to injury, then I was told, that if I didn't pick a plan, they would charge me $25 per day + tolls. To make a long story short, I had no choice but to spend an extra $79.82 for the toll package. Also, to make things even more interesting, NextCar put a hold on my credit card for $2,500 on top of the $454.64 they had already charged me. I am used to renting from Avis, Hertz, National, and other established companies. I have never had an issue with the "big guys," I go out of my comfort zone thinking that I would be getting a deal; in reality, I ended up spending more than I would have had I gone with the "big guys" rather than NextCar. A car rental that should have cost me $172.35 became $454.64; I gassed the car before returning it. I have learned my lesson, never again. Next time I am in Orlando, Hertz, Avis, Budget, National, never with a 3rd tier company. I will be filing a complaint with the BBB. read more

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I rented a vehicle on Expedia, a compact SUV. Total charge was SUPPOSED to be $232.09. I got to the place at 2-3am, late flight. After about 45 minutes of waiting, a few gentlemen walk into the office, now packed with about 20 people waiting to pick up their reservations. Much to my surprise, the $232, for some reason, turned into $400.50. On top of that, they told me they would have to hold $250, to be returned after the trip...problem is, they charged me $250...twice. Here we are, a few days later, nothing has been refunded. Literally the worst experience I've ever had by a rental car agency. read more

0/10 don't book here my and family was in Orlando fl when we was waiting for the bus to pick us up and 3hours later we decided To get cab to next car rental company and we ack the very rude young man at the desk to help us get our car he was using a attitude and call the cops on us for coming to get the car and they ARE NOT EVEN A LITTLE NICE TO PEOPLE read more

horrific!! The Orlando airport location is not even close to the airport (20 min bus ride). check in is virtual in a phone booth with poor connection. midsize SUV is tiny. return hours dont start until 6am so early AM flights require an extra $150 fee. $2500 deposit nog refunded for 30 days!! DON'T DO IT. Not worth the hassle and poor business practices. read more

Do not even bother renting from this company. Through Priceline website, I got a reservation for a Pick-up Sun, August 24 9:30 PM and Drop-off Wed, August 27 8:00 AM. My flight was delayed so I could not get the rental at the time reserved. However, I called the number (321-800-6002) and got an AI agent. I let it know that I was late, and the reply was that it was to relay the message. I also told the AI that I needed a pickup. There was no response that the office was closed. I had to go to the internet and found out that they would open at 7:00 am. At 4:34 am on Monday, August 25, I got a text from someone named Tom with the following message: "Welcome to Stride Rent a Car. Hi there, this is Tom. How can I assist you today." I replied at 4:35 am, "I need a pickup." There was no reply. At 4:36 am, I texted, "Hello." That was the end of the interaction. No one called me back, so I made a reservation with Economy Rent a Car Company. Priceless Car Rental address is the same for Stride Rent a Car, which is also the same address for Nextcar. read more

Me and my wife flew into Orlando Airport on Friday 10/21/24. We had a car rental reservation with the business. We waited for about 1.5 hrs for the shuttle that never came and ended up take UBER to the car rental. We get there and check in, only to be told our reservation was canceled. apparently they cancel after 30 minutes however one employee said an hour. In either case, we would have been late due to them not showing up. They had other cars there but we were informed we would have to rebook. Also, they wanted $1,000 hold in your CC. Seriously? Ironically, about a dozen people showed in Ubers after us. Guess what?.......They canceled everyone's that was 30 min late. Mind you Manager on site. We tried to to call several times from the airport but nobody would answer. Terrible customer service! ​ read more

I'd give them zero. There was a $75 DOLLAR FEE for NOT purchasing their in house insurance. Are you kidding me? The car was clean but it didn't matter because I could have gotten something much more reasonable with less of a wait elsewhere read more

After a 10 hour flight we where hoping to pick up our rental car and be on are way but the was not the case at this place they added on more charges there's a deposit hold of $500 service was horrible never ever with this company read more

NextCar - Truck Rental Near Me - Orlando, Florida

This is by far the worst car rental company and customer service that I have ever experienced. The car rental shuttle combined with the line when I arrived took an hour and a half to get me there. customer service that I have ever experienced. The car rental shuttle took an hour and a half to get me there. once I went to pick up my car I was told that I was late and I could no longer have the SUV that I rented but something much smaller. I was also told if I wanted to upgrade, I could have a van for $480 more.!!! the ironic thing is I do this to other families prior to me and the family before they offered the van for $200. this is the worst experience I've ever had in my life and I would conclude that this is part of their business model. I would never ever recommend NextCar!!! read more

1 star because that's the only way I can leave a review otherwise, I wouldn't have given any. Horrible customer service. Made the reservation through Priceline. 1) What Nextcar didn't disclose is the limitation they place on those with Florida licenses. Apparently, residents are only allotted 50 miles a day otherwise, it's $20/day extra of you want unlimited miles. Where in Florida can you possibly go for 50 miles a day? The girl behind the counter snappily says that its clearly stated on the terms and conditions on the website. I looked up the terms and conditions for their company on the Priceline website. It actually states that Florida residents are allotted 150 miles/day, not 50 miles. I showed it to the girl but she simply shrugged her shoulders and says that they can't honor it. I asked to speak to the manager who she conveniently says is not available. 2) They don't allow you to use your own transponder for tolls. They have a daily charge to rent their transponder then whatever charges you incur. 3) Not allowed to drive the car out of state (not that I had any plans to) 4) $500 deposit that they immediately charge your credit card but refundable upon return. This is the second place where they've charged my credit card this way. Otherwise, bigger companies only place a hold The only pro I can say about this company is that the car that I got is newer and not basic. I'm glad this transaction is finished. I will not rent from this company again. Thank you but no thank you. read more

NextCar - terms and conditions that's not readily available - Truck Rental Near Me - Orlando, Florida

If I could give no stars I would. This is the worst service I have received they are ridiculously unprofessional. I received the rental with a crack on the windshield which I had a picture of from the inside and also a picture of it once we returned it. They charged me $2,000 for damages for a window! Said that the picture needed to be from the outside when you could clearly see the damage on both pictures with dates and time stamps from both pictures, the lady there was defensive and argumentative didn't work to reduce or help solve the issue. I don't recommend please avoid wasting your time there, and money. read more

PLEASE DO NOT RENT FROM THEM!!! Huge scam!! The only reason I am not cursing in this post is because I don't want to lose my yell elite status.. This is the worst company ever! They are liars and they give your a rate and want to charge your something else!! I had to pay in advance half the money and I was told I'd have to pay the rest later.. when we got there they tried to charge us almost $550 and that's without their insurance and the sun pass/toll pass! They told us we won't get our down payment back and charged us a $50 cancelation fee.. we will dispute both! This company is such a fraud and I blame myself for not reading the reviews!! I hope these reviews make people not rent from them. I honestly don't know how this company is even open. read more

NextCar - Truck Rental Near Me - Orlando, Florida

Omg absolutely terrible!!!!! I travel for work very often and this is the worst experience I have ever had rented a car. They get you buy low rates online but you will def pay more once you get there and it is NOT worth the wait!!! Shuttles take 35 minutes to pick you up then once you get to the rental car facility the check out is long and I've been waiting an hour for a car!!!!!! I have never experienced this in my life! read more

NextCar - Next car rental car facility - Truck Rental Near Me - Orlando, Florida

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This is not like your usual rental car company. Usually I just give my insurance company's name and that's sufficient for coverage. Here, you have to go through extra steps due to their lack of access to insurance info??? Depending on the car, the hold on your credit card can go all the way up to $2,500. My husband booked my rental through a 3rd party and I'm not sure he's going to do that again. I ended up switching the car to bring the hold amount on my credit card amount down from $1,500 to $250. The personnel here are nice. They are helpful and friendly. The shuttle is efficient and the driver is very helpful. read more

They just screw you over at every turn. Tons of surcharges. Don't use them. Bad people

I'd give it - negative 1000 stars if I could. WORST car rental ever. Would not take my insurance. Made me pay @ $35/day for their insurance. Would not let me use my Amex for car insurance because I got a new card & it numbers didn't match even with my name clearly on the card. $1000 car deposit. Ridiculous Should have left but already prepaid. Never again. I'll stick with Hertz & well known companies. These people suck! And you're required to fill out a tiny form & inspect the car before renting it! No customer service or manager to help read more

Only 1 shuttle ran to and from airport waited 40 mins to get picked up and almost 30 after returning vehicle to be taken back while 2 shuttle vehicles sat not used. Then when the shuttled returned he said no don't get on wait he had to leave for gas which then took another 20 mins. We waited over 1 hr to get to airport from returning the rental read more

NextCar - Shuttles not being used while over 10 people were waiting for rides to airport - Truck Rental Near Me - Orlando, Florida

DO NOT RENT FROM THIS PLACE!!!. Yeah it's cheaper but we arrived at MCO Airport and were waiting at the correct pickup spot for Nextcar to pick us up. After an hour and a couple calls to there office which was automated only and no help, a bus finally showed up full and picked up 4 people. The driver acted like he didn't care, got back in the bus and left. 45 minutes later the bus came back and picked me up with another group of 9 and took us to the rental lot that was in a sketchy spot.. walked inside and another customer was already inside not happy with the service... 3 other customers went and were told their reservation had been canceled for being an hour late.. I had the same issue. tried telling them if the driver would have picked us up we would have been there in time. They didn't care and said all the reservations had been canceled. then said we had to leave because they were closing. everyone in the lobby demanded a manager which we were denied and a ride back to the airport. they said the bus was broken and the driver was off even though he was sitting in the lobby.. everyone refused to leave and they finally agreed to take everyone back to the airport. worse part was another guy in the group had a handicapped kid with him trying to rent a van to fit the wheelchair and they were unwilling to accommodate him... went back to the airport and was able to get another car at 130am thanks to this company being a complete joke... My mistake.. Hopefully you don't make the same!!! Visit was 8-2-25 read more

We had to wait for just the shuttle for an hour. We called three times and they put us on hold all three times and then told us that it would only be 10-15 minutes. It was not. read more

SCAM!!!! BEWARE DO NOT RENT from NEXTCAR unless you want to GIVE your money away. I declined the toll service because I used my Ezpass. The guy at the counter said that I could use it, and I was then charged $105.00. The card I signed and reclined the service had sneaky wording saying I would still be charged. BEWARE, my Friends! read more

NextCar - Truck Rental Near Me - Orlando, Florida

Counter agent flat out lied to me over and over when I arrived demanding I purchase additional coverage (which tripled my rental quote.) Highly recommend contacting the Orange County Consumer Fraud unit if you have had issues such as mine. read more

NextCar - Resolution thanks to OCCP - Truck Rental Near Me - Orlando, Florida

*****AVOID NextCar, it is a Scam!***** Liars and thieves! After paying $140 for my rental car at the counter they informed me they needed to withdrawal an additional $500 as a deposit that would be returned when I returned the car. It has now been more than 60 days since I returned the rental car. The person at the Next Car rental counter said my money would be returned to my card when I returned the rental car. When I called customer service a week later because my money had not been returned yet, they informed me it could take up to 15 days for them to refund the money. After 15 days I emailed support@rentcar.freshdesk.com and was then informed it could take up to 30 days! After 30 days I called back and I was told that weekends were not included in counting the amount of days that have passed. After 30 week days, multiple emails and phone calls, THIS COMPANY HAS BECOME UNRESPONSIVE. It has now been 60 days and they are STILL unresponsive to any request for an update on my refund. I want my money back now. I paid what Next Car wanted for the rental, I took care of the car and didn't damage it, I returned it on time, and with a full tank of gas. I fulfilled my end of the deal and I don't deserve the run around I've received the past 2 months. AVOID NextCar at all costs. Pay the little bit more money for a reputable business. read more

I only gave them 1 star because i need it to write the review. Upside: shuttle to and from airport was convenient and the Spanish guy was very friendly Downside: TOO many to list. But I'll start with this: If you're looking to pay 50% MORE than your expected quote than look no further! Lol. It's so bad everyone in front of us in line were so confused as to why they were told one price while booking and now have to pay DOUBLE..same with us. The customer service was SLOW and trashy. Rude. And unsympathetic. They make you feel like if their up sales are not optional. The actual car: we had a Nissan Versa. It was clean but it sounded like it needed some new rotors, it also pulled to one side so I'm guessing it needs an alignment. I hope this car rental makes a complete turn around because if not, then i hope it goes out of business. It'll be good for everyone. BTW !! You HAVE TO USE a credit card! NOT A DEBIT CARD. They'll charge more and hold a random deposit amount just for using debit. OH ! Side note; not covid friendly .. staff used NO MASKS, and the one man with glasses just kept wiping his freaken nose and face with his bare hands then proceeds to retrieve our ID ! Gross read more

NextCar - Nissan Versa - Truck Rental Near Me - Orlando, Florida

The worst company out there. There were at least 30 people waiting for the shuttle service from the airport for the fifteen minute shuttle to next car. We waited for 45 minutes when the service is supposed to be every 15 minutes. We had three small children so let's say that didn't go over well. We get to the establishment to see around 50 people waiting to be picked up to get to the airport or waiting in line to get/return their vehicle. The entire lot/office is a dysfunctional mess, it looks more like a junk yard. There is one long line of cars waiting to get checked out and watch their "service agreement" which includes a deposit and other hidden "fees." My third party quote was $375, once you add all the fees, it was around $700. I booked an SUV and got the sorriest 4 cylinder, a Nissan Kicks. Do not book with them, the worst rental service on the market. read more

My flight was delayed and all of their offices are closed. There is no after hours contact phone number. a terrible company. Don't rent from them. read more

READ READ AND READ. ALL THE REVIEWS ABOUT THIS COMPANY IS TRUE. They are terrible. Waited a hour for their shuttle. Then told us we were late for pick up. Ridiculous upcharge fees. Refused to accept our own car insurance. Then tried to charge us $50 DAY FOR MIN COVERAGE. When i asked why so much they canceled our reservation and we had to ride share back to airport. Why are they still in business? This company should be closed down. Bad cars, terrible service, long lines and huge upcharge. Not Just upsell, upcharge. Horrible horrible service. Do not rent from this company. read more

I rented through expedia, which I do often. Thankfully the insurance I paid for on there worked. The wait time for the shuttle and to actually get the car were super long. But, here's the issues. A $250 rental went to $483+ real quick. Nextcar charged me $100 to put my husband as an extra driver, even though I told them he would be the only driver. They didn't care, it was originally my name. Then I told It was $12 a day to use their sun pass even if you only did $.50 I said I have ezpass through my state she said oh just use that and IF it picks up on our end you'll get charged $14.99 but that doesn't happen often....I was just changing $131!! $14.99 a day plus the $33 in tolls. We rent cars often, this is the worst experience. If you are trying to save money with the cheap rental, so not do it. You are going to pay way more at the end of the day than if you go with a big name. read more

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I go to Orlando a lot and I booked form this company through Expedia. I told them I have my own insurance and the receptionist would not release the car to me if I didn't pay $250 (Waiver Fee) to use my own insurance on top of what I already had paid Expedia which was the full amount. I had to get it because I would loose my full payment and we were tired from the red eye flight. I called Expedia and they couldn't do nothing about it. No other car rental company in Orlando had done that to me and I have used different companies. Stay away! read more

Lied about how much the rental would be returned the car and they charged me three times that they lied and refused a refund

Avoid this place at all cost. I rented a midsize suv, my flight got delayed and when I arrived to pick up my vehicle they told me that after 2 hours they don't hold the vehicle any longer and gave me a sedan for the same price. The employees at the counter are very rude and seem like they don't want to work or be there. They charged me a deposit and two weeks later I'm still fighting to get it back. Think I have to call my bank to dispute it. Even the shuttle bus drivers are rude at this place. read more

The worst experience of my whole life!! I prepaid absolutely of my trip! Me and my mom booked a vacation through priceline. We were both on the package. Nextcar refused to allow me to put the car on my insurance because I didnt have a major credit card . My mom did and had planned to have any incidentals on her card. Remember, this whole vacation was booked with both names! Then she refused to simply transfer the booking to my mom. The only way to get our PREPaid car was to pay 436.00 (their insurance)- for 5 days. Where is the logic? Oh....and 12.99 a day for ez pass! Worst vacation of my life! read more