I hired Next Step NW in June. It is now mid November and we are nearing completion on what I was told would be a 3-5 day project. We finally started work in mid October (4 weeks ago). The main problems were lack of communication (once just showed up at my house one morning with an hour's notice but I hadn't seen the text bc I was sleeping), lack of project/sub contractor management, and poor planning. I have a permanent temporary fix on the kitchen sink plumbing because the plumber was called in too late in the project. My cabinet, counter, and backsplash are all off by about 3 inches and I was just told to live with it. We also can barely fit the oven in the space allotted for it. In an effort to try to speed things along, I had paid a couple of subcontractors (chosen by my contractor) directly. I was then told that bc I paid them, he didnt have to manage that part of the project.
Additional issues: tile was installed so that a large grout line was noticeable. I brought this to the contractor's attention and he said that once the excess was wiped up it would look good (not the case). It took some convincing to get him to fix it.
At no point has the contractor apologized or even acknowledged that things haven't gone as planned.
To be fair, a lot of the work looks very nice (minus what is mentioned above) which is why I did 2 stars instead of 1.
I do NOT recommend hiring this company for contracting. read more