Went twice to ask about a remnant on red. Red is a special order. The dimensions of my rug would…read moreneed to be special ordered. That was more money than I wanted to spend. Staff was very helpful. They spent time going through sample books to find red.

I think for this review I will let the pictures do the talking…read more The only thing I can add is great customer service and it was a non painful experience.

Saw the sign and stopped in. I was looking for a red carpet remnant. This store doesn't deal with…read moreremnants, only whole rooms. The people were kind.

Had a great experience working with the team and the installers when replacing the carpet with…read moreorganic, engineered, waterproof hardwood flooring option in the entire house. Highly recommend!

I looked for several places that clean silk carpets in Cuyahoga and surrounding counties. Oriental…read moreRugs had the best ratings, even though it took almost an hour to get there from the west side. Nadeem offers superior customer service. He told me all about my carpet and told me that it didn't need cleaning. He took delight in describing its features and validated its quality. I have never met such a knowledgeable and forthright person in any store - anywhere. I took the time to browse their inventory, and he showed me the highlights of their inventory. It's uplifting to go into a business establishment and come out feeling like you have been treated well and taken care of.

We were rug shopping yesterday and stopped in. The rugs are beautiful and priced fairly. Nadeem…read morehelped us and was friendly and knowledgeable. We ended up going in a different direction but not because of any failure on the store's part. My only complaint is that when we arrived, the door was locked even though it was during open hours. We knocked, and Nadeem let us in. Afterward, we went across the street for some coffee and saw another couple trying to go in, but Nadeem had already left. So if you want to see what they have, you might want to call first.

I would strongly recommend Calvetta Brothers in Northfield. My experience this past 6 months…read moreexceeded my expectations and I love my new LVP Shaw flooring. They have so many colors and floor type options in the showroom and both Chad and the woman who work at this location are my style salespeople. They never pressured me into a decision, they let me sit in the showroom and look at tons of different samples on multiple occasions, they let me take a ton of samples back to my home without hesitation, encouraging me to even! They'd give their opinion only if solicited and answer my many questions. Chad was so responsive via email, always quickly getting back to me and provide itemized quotes. The scheduler was also amazing, giving me their cell number in case anything came up and accommodated my timing requests around a graduation party with a smile. Finally, the product. My home has truly transformed. I LOVE my new floors and am so happy I went with Calvetta Brothers. 10/10. I highly recommend!!

Extremely lazy to call anyone back. I have had to call them maybe 5-6 times and email and text…read moreleadership. They could care less about you as a customer. Business must be good there, because they do not need my current or repeat business.

We've had them before they installed the living room carpet a few years ago , we are in need of…read moreredoing all the bedrooms. Yesterday after a phone mishap we got new carpet installed, value was good , installation went smooth . One bedroom down 2 to go , Diane worked with our budget . Locally owned store .

It's too bad, this place has a lot of decent product. I had them install a vinyl kitchen floor…read more After one year the floor bubbled up. It was coming un glued from the subfloor. The moment I called them they started making a case for how this was my fault. They tried a number of excuses ranging from how I didn't prepare the subfloor,there might be water leaking, etc. etc. this was before they even came out to look at it. In the end, they just sort of disappeared never gave me a final answer as to how they would help to repair the floor. My husband and I had to peel it up and replace the glue. It was really disappointing. I would expect an install to be guaranteed for at least a year. I do not recommend you use these guys to do any install work. They do not stand behind their work. Very unhelpful.

They have amazing commercials I hear regularly…read more I wish they were closer to me so I could shop there.

Beautiful store and huge flooring selection. Only go if you have a huge job. You must go there…read morefirst to get a quote; will not come to your home until you meet with them at the store. It appeared that they are not really interested in your business if you have a small project. Customer service needs improvement but it is probably better if you have a huge job.

I work as a personal assistant, my boss requested for her basement to have carpet installed & reach…read moreout to Victor. Once I called, Victor responded immediately with details of project needed to be completed. His pricing was extraordinary compared to most well know companies. They've completed the project within the same week as well which was even more outstanding going above and beyond.

I was looking for basic carpet in my basement and a quick time frame. Victor came to give me an…read moreestimate within 30 minutes of my call and my install was done the next day! I was super pleased. The price was good and I ended up with a better quality carpet than what was offered by Home Depot for a much higher price and much longer wait time. Victor kept in good communication with me along the way. My service was fantastic!

I've been taking my rugs to Arslanian Bros for cleaning and repair for many years. Their cleaning…read moremethods have helped my orientals remain in good condition. The staff are always helpful and knowledgeable and the turnaround time is usually one week. I recently needed a repair on a rug that had a 4" cut through the back and their in house weaver did a fantastic job. In summary, over the years Arslanian Brothers has consistently given me excellent service and pricing.

I had a large shag-style rug that had definitely seen better days, so I started looking for a…read morecompany to clean it. After seeing Arslanian Brothers' commercials for years, I finally decided to give them a call to learn more about their services. I was pleasantly surprised by how affordable their quote was and how quickly they were able to schedule my pickup. The team arrived right on time during the designated window, and the two gentlemen who came were professional, courteous, and efficient. My rug was returned the following week by a different team member who was just as professional as the ones who picked it up. I couldn't have been happier with the results. My two main hopes were that the matted areas would be re-fluffed and that the rug would return to its original cream color. When I unrolled it, it looked fantastic--fresh, clean, and beautifully restored. I'm so glad they were able to breathe new life into it and extend its lifespan. I will absolutely use Arslanian Brothers again!

This is an update post. I would like to thank Empire today…read moreCleveland for fixing my floors. Due to scheduling issues ( mostly mine) as I was out of the country) it took around a month to get accomplished. However the floors look great and I am well pleased. Thanks again for the repairs.

Buyer beware. The only positive part of this experience was the Sales department--and that ended…read morethe moment the contract was signed. From there, everything went downhill. Installation appointments were rescheduled four different times. In less than a year, with minimal use, both the carpet and luxury vinyl plank flooring look like they're a decade old. The floors have cracks, lifting planks, uneven seams, damaged thresholds, and mismatched dark brown plastic trim installed against gray flooring. The bathroom installation was the worst part. The installer reused an old toilet wax ring instead of installing a new one, causing a leak that damaged the new wood subfloor and leaked into the basement. They also failed to install flooring under the vanity. The damage cost us over $3,000 to repair. When we repeatedly contacted the company, it took months for them to respond. Their "repair" involved ripping out the brand-new subfloor and piecing it back together. The carpet also began wearing out in less than six months, and we were simply told they "don't do patchwork." This flooring was installed for my 85-year-old mother. Instead of standing behind their workmanship, management made the experience even worse. Dionte, from the Twinsburg office, was argumentative, refused to provide his supervisor's contact information, and promised reimbursement that never happened. Instead of covering the more than $3,000 in damages, the company offered only $500--and only if my mother signed a release giving up any further claims. This company failed in its installation, customer service, and warranty support. I cannot recommend them and will be filing complaints with the appropriate state agencies. (It's also worth mentioning they covered the water line hole and line itself under the refrigerator) .