Great service the employees get down to the bottom of what you're looking for and always have…read moreproduct on hand! I just replaced a whole tank and coil set because I had bought a tank previously that no one else carried...prices are good too they're lower than most vape shops.

They give you $1.95 military discount and then charge you $1.74 on Taxes. What a joke…read more.. Good morning Chris, thanks for the reply. This is an old post. My recent post did not get posted, so I like to let you know about last night. When I buy PODS for the FOGGER I get 3- get one free. Great deal and no problem paying the price increase. However I was told I am unable to replace a DEFECTIVE PODS. I was told that needed to report it within 24 hours. I don't go thru 4 PODS in 24 hours. If that the policy then no sense getting the deal and it's a 50/50 chance of hoping all work.. So I guess $18 I just threw away. I buy with honesty and would never try to JIP your shop. So I left with dishonest. I hope this reaches you as I am in search of a better Vape. If you like to see my STAR REWARDS be my guest.

Bought a re-up for a product that I use everyday, from this shop. Well the new product made me and…read moremy wife very sick to the point where I could barely drive. When I went to go return it and get a swap for another one, the manager said "all I can do is 20% off your next purchase". Let me get this straight, a product that YOU guys have on your shelves made me sick, and you don't have the courtesy to even swap me out for another one? Greedy shop managers will do anything to pinch their pennies, even invalidate a long-time LOYAL customer. I've been shopping here since before they opened this location and this is the FIRST time I've ever asked for a swap, not even a refund, but a SWAP. I feel let down, as I've been a LOYAL customer and must have spent well over $1000 at this location alone, and they couldn't even swap out a defective $45 product. P.S - I use this product every day and know everything about this product ie. Safe use, dosing, etc. I know that what I was feeling was NOT normal with this product and with the dose that my wife and I used.

Family owned business and the couple will be celebrating 16 years of business. WOW!…read more I went in here to look for more eliquid for my mod (vape). They didn't have a huge selection -- maybe one shelf of an entire case. The couple both welcomed me into the shop. They have tried to bring vape products in but since they are vape shops that only deal with vape, they haven't had much business with this in their business model. The lady was so kind to help me find at least something within what I was looking for. What really wanted me to purchase from them was their eagerness to help me and even explain why they have a smaller selection. They also asked me for recommendations on brands to check out! Which means a lot as a customer. Businesses thrive because of the way they treat their customers. Thanks for the warm welcome and trying to help me out!

they got newports for cheap. pretty much anything youd wanna smoke or try to they have it here…read more name says it all. i know you heard of 5hour energy.. but they got 14 hour energy and no its not tweak in a bottle, or is it

I have been a loyal customer since moving up here 7 years ago. Service is always excellent. They…read morehave a great selection of e-juice and mods and the employees are knowledgeable and friendly. It's more than just a vape store. They have a variety of products for sale that I am sure are top notch.

Take it from someone who lives here. This place truly deserves a solid 5-star rating, & the title…read moreof best Vapor shop in town. From the moment I walked in, they didn't let me feel overwhelmed with their huge selection. Mike or Garrett are very good at walking you through the whole shebang if you're new to vaping & not being condescending simultaneously. The shop's selection is unparalleled. They have a vast array of nicotine free vape products, Salt or non salt nicotine juice, and accessories out the wazzoo. They cater to both beginners and experienced vapers. I was thrilled to find some good salt nic flavors, and a caveman friendly battery. Something I hadn't seen anywhere else, and their prices were very competitive. What truly sets Mike and Garret apart is their commitment to customer satisfaction. I tend to come in lifted from time to time & they are more than willing to answer all my off topic questions whether it is about their favorite animal, their products, or just the day itself. I have NEVER felt unwelcome in this shop, which is not something i can say for every head/Vape shop on the mountain. I happened to break a pretty niche Banger size (8mm) & they hooked me up way faster than anything i could've bought online. For $15 they picked out a better shaped nail of better quality quartz on a bargain. Shout out to Mike for his eagle eye on the best banger on a budget!! The shop reminds me of going over to my homies house who just happens to own a vape & small glass store. Great place to hang out and chat with someone who is a consumer before a merchant. They even have a beautiful & comfortable PHub-esque casting couch you can sit back & try the flavor you just got or the disposable you picked up to make sure she rips. (Never picked up a dud disposable here but they always mention to try in store before you leave just in case.) I've been to almost every vape and smoke shops in the big bear area, but Mike and Garret are hands down the best. Whether you've been around the block or are a complete greenhorn, this shop has something for everyone. I come here for the excellent customer service, a wide selection, and a welcoming atmosphere that makes it your best stop on the mountain. I get greeted like a old friend instead of a walking dollar. That is what makes me keep coming back to them over any other shop. I can't recommend these guys enough, and I'll definitely be returning for all my glass & vape needs. If you're in the area, don't waste your time anywhere else besides their sister shop at 42011 Big Bear Blvd 92315. That location is more central to the village & is pretty central to Big Bear Lake. Y'all never disappoint!

Before you read all the comments below, there was another shop before Vape Out bought out The Daily…read moreVape. So, anything on and after 7/2/18 are for Vape Out. I went in today and was greeted by the owner, Adrian who is helpful, knowledgeable and super awesome! Granted it was the 1st day open and didn't have EVERYTHING, but he still has a lot of name brand juices and mods, coils etc. I really hope to see this shop thrive! You can tell he takes pride in his work. It smelled good, looked fresh and just had an overall calming feeling. Will definitely be back for the GRAND OPENING!

This shop had everything thing I needed and more lots of juices to choose from Ryan was a cool dude…read morehe knew exactly what I needed!!!! Very clean, great customer service

Great place, great people, and great product. It's always…read morenice to do business locally especially when the local company is the best. Keep it up! PS- cinamocha

Needed some accessories for my mod and charger for batteries. Didn't have any in stock and they…read morewere eager to help. I was just passing through. If I was a local I would definitely be a steady customer based on fact of their customer service!!

Great vape shop experience across the board. "Harley Dog" and I will be paying them a visit…read moretomorrow to stock up on coils and whatever else I might be needing. Time to do a quick inventory and make my list. See you there.

I have been a customer since 2013. I have always been loyal and been treated with the upmost…read morerespect These people are the best and know their stuff

Awesome vape shop with a fantastic staff. They have a great selection of devices and juice and…read moreprices are reasonable. It may seem overpriced in relation to buying online but websites charge state-mandated adult signature fees and extra delivery fees so once you compare the final tallies, E-Cig City actually comes out cheaper most of the time (unless I'm putting in a massive online order for free shipping). And of course the convenience of instant gratification, along with E-Cig's super friendly and knowledgeable staff who are always willing to take the time to give recommendations and explain all the options, shopping here is a no-brainer. I also recently bought a new vape pen with JP's guidance, got it home to find it didn't work but realized I wasn't given a receipt. Went back the following day and JP wasn't there but Mike gave me a replacement no questions asked. Great customer service!

John and Hass were super knowledgeable and provided the best customer service. Will definitely…read morecoming back when I'm in town.

Only bad thing is we drive from far and shop is never opened when it's posted 9:30 , this is our…read more4th time coming and it being closed still . Change the hours you have posted , so we don't waste time Ty

Love this smoke shop. One thing that they can improve on is being open at the time it's listed to…read morebe open. Other than that it has everything you need.

ALL LOCALS if you smoke any electronic vape pick any store but this one! Lived up here for years…read moreeven know the owner, but absolutely atrocious service. Sell you vapes for 25$ that work in the store and stop working by the next day and say " that's store policy " when you want it replaced not refunded waste of money and time. Two better smoke shops in town where they actually take pride in there work Smoke club and big bear vape essentials go to either on of them and they'll actually take care of you! DONT GO HERE!

Wow, I was here a couple weeks ago and the service here is amazing. While I did not personally…read morepurchase anything this time around, the owner was super friendly and helpful. He is one of the few stores in Big Bear that wears a mask and actually enforces it which I appreciate so much. He has a great collection of hard to find ash catchers and glass pieces, so I would definitely check him out! I thought the prices were extremely reasonable, but I was looking for something size specific which isn't his fault that he didn't have. :)