I would like to mention that I've been a customer here for a few years now and have been coming very frequent this year especially. Just this year alone I have spent over $200 cash at this store and I have my account information to prove it through the rewards program. The last few months I have noticed that they haven't been giving out cash for people bringing in stuff to sell. They always have an excuse ready such as "we haven't been to the bank yet today to get cash" or " we have already used our spending money today, but we can give store credit." Which I understand they are a smaller business and would rather sell their items than give out cash all day to people selling their items. However, I have been getting store credit for some of my items the last two months because I am a collector and have gained many duplicates of items that I don't need and would like to get some credit to put towards other items I dont have. It seems to me that they have gotten sick of me coming in to try and get store credit because the last couple times I brought something in they gave me little to no reason why they couldn't accept it. The last time I went in, and it will be the last time I'm in their store, I brought in a ps2 slim that I wanted credit for. At first the woman who was helping me, which only three people work their including the owner, mentioned that since I brought a psone model dualshock controller to give with the ps2, I wouldn't get the full amount of credit. Keep in mind the psone controller does have rumble packs and joysticks and is almost identical to a ps2 controller, the only difference being it says "psone" on the controller and the connector looks slightly different. Nevertheless, it works in any ps2 with the exact functionality as a "ps2" controller. It didn't Really upset because I got the ps2 for next to nothing and I have three more consoles at home. So she continues to plug it in to test it. She was NOT being careful with my property. She was forcing the wires for audio video and power into the back. She didn't properly plug in the controller into the port so it didn't work at first. She eventually realized it wasn't plugged in all the way and tried again. So at this point she finds a disc to test it out. I had tested it out myself before I had left with both types of discs (cd-r and dvd-r) to make sure there wouldn't be any issue. Of course the discs she chooses will not read in the ps2. So she tells me she can't take the system. At this point I am very irritated but I just say ok and I'm ready to be on my way. This is where I get actually mad. She doesn't know how to turn off the system correctly. She keeps pressing the power/reset button over and over. All you have to do is hold down the button. As I'm telling her how to turn it off she just gets mad and unplugs it from the wall. If she knows anything about ps2s first she would know how to turn it off. Secondly, she would know that if you unplug the unit while it's still on there's a chance you can blow the internal fuse. To me it is very obvious she is sick of me coming in to get store credit and doesn't care about my property. I ended up taking the ps2 to vintage stock and they tested it and bought it without issue. If next level games doesn't want to give out cash and/or store credit they need to stop advertising that they will. I am not going back to this business and they will never see another penny from me. It really bothers me that she treated my property carelessly and she doesn't even know how to turn off a ps2 yet she works at a game store. read more