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    Next Level Appliance

    5.0 (1 review)

    Services - Next Level Appliance

    Appliance repair

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    2 years ago

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    Lord Appliance Repair

    Lord Appliance Repair

    (2 reviews)

    Our warranty company used Lord to contract our refrigerator repair. We reported the claim on Friday…read more10/24, Lord came on 10/29 for diagnostics. A part was ordered, and brought to our house 11/4, 1 week after the first visit. Wrong part. They let us know the new part was ordered, then ghosted. I personally made 9 calls and a text message to their number between 11/5 and 11/12. Their voicemail was full the first two calls, prompting the text. The next call, the voicemail was cleared and said "closed for maintenance" for the entire weekend. My last call, I was a little abrasive on the voicemail because it had been 3 weeks without a working fridge and no update. That must've pissed them off, because they called my husband instead of me. Told him they ordered the part but the computer program was frozen and they couldn't see the the delivery updates. That day, my warranty company approved for me to choose our own company. 11/12 Wednesday afternoon, I contacted a competitive company in town and had a diagnostic that night. Today 11/13, just 24 hours after I contacted the second company, our fridge is working. Needless to say... we will NEVER be using this company, and issued a complaint through our warranty company regarding their unprofessional and, frankly, terrible attempt at customer service. Can I give no stars?

    My warranty company assigned my request to Lords Appliance. It took almost a week to schedule an…read moreappointment. The service tech was pleasant and diagnosed the problem quickly and set a part needed to be ordered. Three weeks past without any notification from Lord whatsoever about the status of my part. I was forced to call the warranty company to get an update due to the fact that every time I tried calling them, their voicemail is full and cannot take any more messages.. they finally called to tell me the part was in and to schedule time for the repair tech to come back. I've been trying to call them back for three days to schedule that appointment and every time I call the answering machine is full and cannot take any more messages, this business our state open from 9 to 330. I've called 15 times between that window and cannot get a human. Just get the message. It's the machine is full and cannot take any other messages.! The 3+ weeks without a working refrigerator. I'm not sure what's going on with this company or perhaps it's a two-man company but nonetheless, I strongly suggest you choose another service provider if you expect to get serviced done and the ability to communicate with them.!

    Next Level Appliance - homeappliancerepair - Updated May 2026

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