Why pay thousands of dollars at a high end store when Bill can CLONE it for half the price and give you top notch customer service? We found out about Bill from a friend whose couch we liked so much that we asked for his number. He has a spot at the Orange County Marketplace.
Restoration Hardware sells a sofa we really wanted for our home. The problem was 1) the $6,900 price tag and 2) the largest length they offered was 10 ft, we wanted 11 ft. So, we drove out to meet Bill. He assured us he could make the sofa exactly as we wanted it, we just had to choose one of his many fabrics. After finding the fabric and placing the order, Bill called a few days later to tell us the fabric was discontinued and we had to choose another one (a small Boohoo here). Know that his many fabrics are piled up on top of each other and take time to sort through, but if you have an idea of what you want, he'll pull some fabric sample ideas to show you.
Long story short, we ended up purchasing fabric we really liked from a high end store. That of course raised our out of pocket price for this couch. Since we provided the fabric, he trimmed a little off the original quote to build the sofa. Woohoo #1! Bill drove out to meet me at the store to pick up the fabric when it arrived. That gets a Woohoo#2! He said he'll have our 11 ft sofa made in a week. He was a man of his word, he personally delivered it today within a week! Woohoo #3! He also returned the left over fabric I asked for. Woohoo #4! Upon delivery, we noticed two small issues: The legs were not what we ordered (we agree it was not his fault, so no boohoo here) and 1 throw pillow was missing. So he drove straight back to his shop and within two hours brought back a third pillow and put on the correct legs. Woohoo #5!
Is that good customer service? You bet it is! As a past District Manager in retail business, I taught my employees many of the customer service principals we received with Bill. He is a personable, customer focused man of integrity who listened to what we wanted, solved problems immediately and exceeded our expectations with quality work. He is seasoned in his craft and was an effective communicator throughout the entire process...for that I say: Woohoo #6!
Overall, he did a beautiful job! We are the proud owners of an 11 ft, 46" Luxe, 3 seat cushion, Down-feather Restoration Hardware looking sofa. He has built our trust and now our official furniture artisan which we plan to hire again to create more pieces. read more