I had two brand-new rear tires installed on my Hyundai Elantra at VIP Tires in Waterbury,…read more Connecticut, on Sunday while I was staying in Connecticut for the weekend. On my drive home, I noticed I had a flat tire, so I decided to replace both rear tires before making the 2 1/2-hour drive home on Monday. Unfortunately, on Tuesday, I noticed that both of the brand-new rear tires had lost air. When I brought my car to Valvoline for an oil change, they checked the tires and found that both were completely flat--their equipment couldn't even register the PSI. At that point, I was told there were potentially two issues: either the valve stems were leaking or the tires had not been properly sealed during installation. I brought the car to VIP Tires in Londonderry, New Hampshire and they were extremely thorough. They explained that the valves should have been inspected and tested as part of the installation and quality-assurance process. They were also able to see through VIP's connected computer system that the work had been performed at the Waterbury location. When I called the Waterbury location to explain what happened, Joe told me that Justin had worked on my car Sunday at approximately 2 PM and that he would speak with him. Joe did apologize that this happened to me, which I appreciated, but I did not feel that the response fully acknowledged the seriousness of the situation or the fact that the proper quality-assurance inspection should have been completed before I was sent home with two new tires. Thankfully, my experience at VIP Tires in Londonderry, NH, was completely different. Allison and the installer were professional, patient, and thorough. They got me in quickly, inspected my tires, showed me exactly what was wrong, and took care of the issue without making me wait long. Their customer service was excellent and gave me confidence that my vehicle was being properly taken care of. VIP aims to provide professional service and ensure customer trust during maintenance, and that is exactly what I experienced in New Hampshire. Unfortunately, the Woodbury, Ct experience fell short of that standard and could have put me and my family at risk during a 2 1/2-hour drive home. I hope VIP Waterbury takes this seriously and makes sure proper inspections and quality-control procedures are followed after every tire installation.

I have been a VIP customer for years. Maybe more than 10…read more They make a lot of mistakes. Over the years, I have been willing to let it go because they are reasonably friendly and try to help. That unfortunately does not overcome the severe deficiency in making sure their work is good. VIP example mistakes: has failed to tighten wheel nuts, oil drain plugs. They have damaged my car using impact wrench where they should not (spare mount). The most recent VIP mistake: I brought my car in for an oil change and tire rotate prior to a road trip. One of the wheel lugs were not torqued fully. They were snug, not tight. This condition is well known to cause fatigue failure of wheel studs. Happened to me. See the pics. Think 80 mph, Florida Freeway, nighttime, Florida aggressive drivers. It could have been a bad wreck triggered by the wheel coming off at speed. When I called VIP, they seemed most concerned with denial of responsibility. I was pissed because their work nearly resulted in a incredibly dangerous situation. People die from high speed wrecks and VIP seemed more concerned with denying responsibility. After all these years, I am done with these people. The lack of concern that they induced a dangerous situation is not acceptable. If you use these people to do work on your car, do yourself a favor, go buy a torque wrench and double check their work. Their words saying they check their work are not matched by actual results. Bottom line. These folks are risky and you might get a nasty surprise. Maybe even crash and die. PS. The VIP customer service responds to these YELP reviews are totally hollow. Look at other reviews. My experience with VIP is not unique. If they really fixed their shortcomings, all the bad reviews will be old.

One word...OUTSTANDING! I had the pleasure of dealing with…read morethe store manager, John Hafford who helped me pick out the best (Michelin) all season tires, even though my main concern was what's best in snow. My daughter was relocating back to the beautiful state of New Hampshire and I wanted a tire she didn't have to worry about. The manager fixed me right up and I was out of there in less than an hour, without an appointment! I purchased the tire protection plan so that my daughter can go back anytime to have them balanced and rotated. I will most definitely use this Derry, NH Tire Warehouse location in the future. Thanks again to John and his team.

Absolutely awful. I would never bring my car there again. I was a repeat customer and always had…read moreissues. I will never go there again. They stripped the lug nut out, so I cannot get it off my caranybody that is thinking on please go somewhere else I have a European car cost get the tire off.

We can not express how pleased we are with the service we have received at Motor Sport. Tony…read more(owner) is not only a nice guy but has gone above and beyond to help us with replacing the motor in our truck. He even went to bat for us with the motor company when they sent a defective motor and needed 1st new heads and then an entire new motor again! They have been fantastic working out all the "bugs" that come with replacing a motor and always treat us with kindness and respect. They even donated a gift basket for a charity event our Truck Club is doing. Top notch people doing great things for their customers and community. They have a lifetime customer in us. Thank you guys!

Used to bring my Dodge there, they replaced everything under the hood before they diagnosed the…read morereal problem, a blown head gasket. Wish they had been upfront with me to begin with. Later, after they charged me over $130 to replace a battery I stopped going there and have found more honest auto mechanics. I am a single female and the unfortunate reality is I have been taken advantage of many times. I have learned to do a lot of maintenance myself.

Today both Garret and Sam were great to me They provided me…read morewith the best price for my new tires and the alignment I appreciate both of you guys for your support and your professionalism Jerry LeBlanc

Stay very far away from this business…read more We made an appointment three weeks out to replace the tires on my wife's vehicle. We settled on a set of 4 brand-new Continental Extreme Contact dws06+ Size 245/45r19y with the full balancing and Alignment package. We dropped the car off at 10a 11/25 and by 11.10a we received a phone call that the vehicle was ready for pickup, I remember thinking that was incredible fast for a dismount, alignment, balance, and remount, drive around to the front and make the call to us. Especially considering how busy the store was when we got there for our appointment. Drove my wife back to the store and completed Payment and return of car keys. My wife had an errand to run in Concord NH and took the car. After reaching Concord, she called me and stated that the car was behaving strangely and was all over the road. I stated it may be the wind and I would test drive her car upon return home. She completed her day and came home stating that the issue was still there. I Test drove the car and was able to duplicate the issue immediately. The vehicle was terrible on the road, wandered severely off course and had a terrible shake over 45 MPH. I checked the tires and pressure and was shocked to find the following readings. Driver front 54 PSI Driver Rear 61 PSI Passenger front 39 PSI Passenger Rear 42 PSI I also found all previous tire weights removed, and no new ones were added. Also doubt the alignment was completed considering the severe pull to the left. The car was returned to town fair on 11/26, and they deflated the tires but didn't have enough time to look at the balance and Alignment. They asked us to return on 11/27 at 8am for the alignment and balance. On 11/27 my spouse took the vehicle in for the services, the service guy stated that she was 15 minutes late and that they had no time to complete the services now!!!!, mumbling under his breath to another employee that a phone call would have been nice. WE have now been to the shop 3 times for a simple tire transaction, and they have the gal to complain? My spouse asked to have the car repaired there and then, and again she stated the installation issue and that we were already inconvenienced and put in a dangerous situation, the service guy said come back after 1pm and we MAY be able to get to you. When pushed further and asking for a manager or corporate contact, the service person stated, I don't care if you call corporate. We called corporate, and we are still waiting on a return call after filing the complaint. Stay away, stay for away from Town Fair Tire below is the picture of the original over inflation,

Great people super professional and knowledgeable. Dave, Sue and the crew are the best!read more

Great family run shop that specializes in a wide range of automotive services. Reach out to Dave or…read moreShaun for anything! Reasonable pricing!

The staff at Jeff's Lex-Toy are so trustworthy, kind and considerate…read more I just got off the phone with Scott and he informed me that he would let me know what is wrong with my daughter's 2009 Corolla after they complete their necessary diagnostic checks. My daughter broke down on the side of the road on Saturday after her Corolla started shaking while driving. Jeff's Lex-Toy is always there to lend a helping hand to my daughter, which always puts my mind at ease. God bless them all.

Best customer service ever bright my truck in to have my tire sensor calibrated and wer so helpfulread more

My cars have been serviced here for years. They are honest and do great work, great bunch of guys…read more I only bring my cars to them..... great place!!!

I have been coming here for years now. My Ford Fusion has put me through the ringer at times but…read moreit's nothing that Dennis and Denny can't fix! They are like family members that you never knew you had, they treat you fairly and don't try to overcharge you like most places. If you are looking for great work, with a backing to it, and accommodating appointments do yourself a favor and go here.

We have been a customer at Sullivan tire in Derry for about 12 years. All our cars are serviced…read morethere. Mark is the current service manager. He is extremely knowledgeable, experienced and we know we will always be treated fairly.

Dependable, Reliable and great quality. I bought tires for my granddaughters car and Sullivan…read moreTires was the place I wanted to go for this. They have been there through the years and I appreciate the care each and every time.

Buying new tires can be very confusing. Have always been able to go to them for advice, especially…read morefor tires. Around here there are plenty of places to buy tires, too many actually, but VIP is always my first choice. It's really important to be able to trust someone with my cars. Over these many years I have come to know a few of these professionals, and I really feel like my car is in good hands when I hand over my keys. It's good to have people. In the automotive service world, these are my people.

I have used their services for many years now. Always the 'best' in services. Now I just need an…read moreappointment for my annual inspection.