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All that being…read moresaid, I can look past most of the cons I listed because it just comes with the territory of apartment life, which sucks even at the best of times, and penny-pinching residential groups. However, the final and most important reason for my rating is regarding safety, and unfortunately, earned this property an automatic 1 star when it was normally closer to a 4, all things considered. When the pipe burst in our building in December 2022 on Christmas day, I had just left our apartment less than half an hour before to spend time with family. I experienced no issues with the sinks or showers or pipes leading up to 12/25/22, nor did I have any problems unlocking/locking our front door. Shortly after I arrived at a family member's house in East Peoria, my partner received a call from one of the maintenance guys asking permission to enter our apartment since we weren't there; supposedly, his master key wasn't working, so our front door was forcibly opened by a battering ram by the fire department. In place of Santa's sleigh, two firetrucks were on site when I drove back to the apartment from family festivities to see what happened. It was a theatrical scene and distressing for all involved. Thankfully, our cats hid under our bed and didn't escape. Not surprisingly, our front door and deadbolt were noticeably damaged, as well as the interior door trim and adjoining drywall (see photos). The broken door trim, hardware, drywall pieces, and screws were also left in our entryway to step on and clean up. To top it off, apartment staff forgot to turn our water back on within our apartment after whatever pipe issue was resolved on Christmas, so we were unnecessarily without water for a couple days; we weren't updated about the water or front door situations on apartment management's end, so I had to call for an update, only to resort to leaving a voicemail since no one was answering. I bought 10 water jugs and a pack of water bottles from Hy-Vee so we could use our toilets, have water to drink and brush our teeth, etc. and purchased a door security bar and body wipes from Amazon. I submitted maintenance tickets to have record of both the water and door issues, which seemed to confuse/annoy one of the maintenance guys when he had showed up to turn our water back on after I had left my first voicemail (one of several). Long story short, it took way too long to have proper security for our apartment, and the door was never replaced; maintenance installed a new deadbolt and hastily painted over the damaged door; I have no idea if it was ever replaced after we moved out in May 2023. We live a few minutes from a Home Depot if staff didn't have parts on hand or the "door was on order" or any other excuse for not addressing the door and lock issue sooner.