Garage door spring broke, searched online for garage door repair. Found "Dan's Garage Door Repair" in my hometown, Buda. The website was clean and straightforward, listing off the services they provided and some coupons. The site had a handy calendar for online booking of repair services, so I used that, which was easy to do. On the confirmation page, it said to expect a call from the technician half an hour before my selected time slot and that if I didn't pick up, they'd cancel the appointment.
I received that call almost three hours early (and subsequently missed the call with no voice mail left), so that was frustrating. However, I did get another call about two hours after my timeslot and that time I was able to pick up the phone. The technician let me know he was enroute to my location. The timing still worked fine for me, so whatever.
Eric was friendly and right to the point about the problem and cost. I inquired about the coupon I'd found online for $25 off spring replacement and he applied it to the cost prior to tax. That was appreciated. I let him do his thing. Took under an hour (charged $200 for service and $250 for the parts... a little gnarly if you ask me but not like I have the time to teach myself how to repair a garage door spring, so what choice did I really have?). Came with a 6-year warranty and 30-days free service if something else goes wonky in that time window. (Yeesh, it better not.) They accepted check, so I wrote a check because I wanted to avoid the 3% fee for cards. Apparently, they also laughably take Zelle.
Noticed the vehicle the technician arrived in was labelled "Nexa Garage Door Repair" instead of Dan's. Eric was upfront about this; apparently, they operated multiple garage door repair places under multiple names and are now merging them all into one. Dunno how to feel about that. But I guess I don't have to feel any way in particular about it cuz my garage door is fixed and hopefully I never have to do it again.
I was specifically asked to write this review on the Google platform, which I did in addition to this one. Ordinarily I do all my reviews through Yelp. To be clear, Eric himself was 4-stars. But the exorbitant pricing and wonky scheduling brought my overall rating down. read more