I recently had a pretty unusual problem with my car (Tesla Model Y). It started as a very foul…read moreodor coming from the exterior of the car that I immediately recognized as a dead animal. But looking all around and under the car, couldn't see anything. My husband was able to get partially under the car and see a small patch of fur stuck up in a panel on the underside of the car but couldn't remove the panel it was stuck under due to a stripped bolt and couldn't get far enough under the car to quite reach it.
Once inside the car, I realized the smell was permeating the interior as well. It was so bad, that if I didn't get it removed, I wasn't going to be able to use the car.
I called about a dozen places- dealerships, auto repair shops, body shops to see if anyone could do anything to rectify it. No one was able to get me on their schedule for weeks or in some cases over a month. One person even laughed at me over the phone!!
Until I spoke to Noah at the BP. They were booked solid, but when I explained the situation he said to come on over...no promises but he'd (personally) take a look and see if he could help. He was a bit hesitant about the stripped bolt...not wanting to damage the panel but was able to successfully remove the panel, remove the source of the foul odor (dead critter) and saved my car!
He (Noah, the manager) took care of it himself. He didn't even pull it into the shop to put on a lift! And he didn't bill me for it! This guy is unbelievable. He is professional, pleasant, empathetic and just an all around good guy!