This five star review is really for our project manager, Joel. He could not have been more…read moreresponsive or accommodating to make sure we got what we were hoping for - and one week out from project completion, we really are happy with the final results. The overall process was not as smooth as we expected from System Pavers given its name and pricing tier. There were several miscommunications and/or mistakes that we had to catch and bring up ourselves (sometimes repeatedly), which was disappointing and stressful. However, at the end of the day, everything did get addressed to our satisfaction and for that, we're thankful for the team we had.

I have been wanting to redo my small backyard for a while now and reached out to System Pavers for…read morea quote. I was able to schedule a free consultation on their website the next week and had Dan come by. I am a pretty indecisive person but Dan did an amazing job taking my vision and helping it come to life. The estimate was done the same day, I felt some pressure to sign the deal that day but negotiated what I thought was fair. I was originally told a time frame 1-2 weeks earlier than what happened, which is one of the reasons why this is losing a star. Eric, the construction manager, came by with Dan a few weeks later to do an initial construction walk through and he also suggested adding another level/ stairs and helped me figure out a drain situation. I appreciated the feedback and ideas. Overall, both Dan and Eric went the extra mile and were responsive when I reached out. The week of construction, communication on when they were coming, progress, etc could have been better from the Crew itself but it is a sub-contractor.. (which is the other reason for one less star). The team worked hard in 80+ degree heat 5 days in a row, were very polite to me and the job was done quickly. Eric did a final walkthrough with me and I pointed out a couple minor flaws and they were quickly repaired the following week to my satisfaction. Overall, I recommend this company as they back up their product and have a good warranty. It is pricey, yes, but I believe this is a good investment and I have really loved spending time in my new yard. Thanks!

Vi and crew added a pad to our backyard. They were quick to quote and schedule and clearly designed…read moreit with the PNW water in mind (perfect areas and pitch for rain to collect and then leave). They worked around our tight space and communicated well!

We had been thinking about extending the walkways around our house and our deck area for a few…read moreyears and weren't quite sure how to do it given the unique dome shape of the house and contacted a few contractors to look at the site. We first got in contact with Vai and then met with his brother Ofa at our house to show the area and talk about how it could be done. Ofa had some great ideas and while discussing it also brought up replacing our rotting wood/dirt stairs. After thinking about it we went for it and he and his crew knocked it out in a week and were able to finish with exposed aggregate that matched the existing deck area and walkways. It turned out amazing, we are very happy with it and the entire crew was easy to work with. They were able to quickly address any changes or problems as they came up. Overall a great experience at a very reasonable price and done quickly and professionally. 10/10 , would work with them again!

They did quality work. Timing was great as well. The crew were very respectful of the home and I…read moream most pleased

Worked with AG on a multipart/day project where he and his team expanded a slope, built a retaining…read morewall around that slope, carved out a section for gravel + wood stairs, and then backfilled the top with 1/4 clean crush gravel for a low maintenance finish. I added descriptions for each picture but you can tell there was a lot of care and detail that went into leveling out the area, digging out the soil, moving it to the wall area, and getting that pretty square corner out of these curved blocks! The right side of the stairs (looking at it) is sloped and supported by the dirt that's also supporting the retaining wall. The left side is a sharp dirt edge which we left like that with a bit of a gap for a future fence, so no point smoothing it out. Very communicative, happy to make adjustments, double checked that everything was well explained before working on it, and reasonably priced. They got this job done in no time and made some intense work look easy, highly recommend.

Be aware: Your estimate may be nowhere near your final cost…read more We purchased a house that had a shop with squirrel burrows under it. I called TerraFirma and a couple other companies to get quotes. RJ arrived and I explained the issue. He took about 45 minutes to inspect and gave me an estimate for under $4,000. I was happy with that, signed the agreement, and cancelled the other companies' visits. A date was scheduled for a month later (just before Christmas). The technician Jeremy arrived on time and prepared. He was easy to get along with. A few hours after he informed me that he finished about 1/3 of the shop and that was all the foam in the estimate. He told me that he could stop or continue, but there is an extra cost. I felt like I really had no other option but continue. Jeremy seemed to empathize with the situation I was in and did what he could to keep the cost down. After all was set and done, my $4,000 estimate had turned into almost $10,000. I was unable to get in touch with RJ to talk about it at the time. He left a voicemail stating he was on vacation, but would elevate it with the team. After the new year I left voicemails with Victoria, the project manager, several times over a week and a half with no return call, even though being told she was in the office. I finally explained my issue with the person who answered the company's main line and that I had left several messages with no response. She advised that she would send an urgent note to Victoria and her boss. The next day I received an email from Victoria simply stating the technician had already given me a break and that I signed the authorization for additional work. I understand overages and that estimates are just a best guess, but my final cost was way over twice the original estimate, my calls were ignored, and the company does not seem to be concerned that my project was $6,000 over the estimate. Needless to say, I will not be doing business with them again.

Living in a 30-year-old home for the past two decades we've had several phases of upgrades, but one…read morething has always been absent from a 10x10 slab on our back porch: a hot tub. So, this summer, we decided to move forward with the plan to be "soakin' for the holidays" three months away. The only thing standing in the way of that dream: the slab and its neighbor had sunk a few extra degrees, roughly three inches, at the far edge. We were going to need to shore up and permanently stabilize this slab if our hopes of the (3-ton when filled) tub were going to materialize. I made a quick call to Terra Firma and they had an estimator out within a few days. The pricing was reasonable and had the standard 50% up front 50% when complete-type contract. Casey arrived spot-on at 8:00am yesterday morning and began doing his magic (the process involves boring 1/2" holes through the slab, then using high pressure and heat to inject a molten expanding foam under the slab.) The foam is rated to support about 5 tons (10,000 pounds) per pound of foam material, and....100 pounds later that whole slab is back to following the prescribed slope perfectly, raising almost three inches on the sunken side. He did a great job and was a great rep for the company, explaining what little was left to explain. He kept me up on the status of the (4-hour) job as he went along--because our slabs had previously cracked, he had to gently lift it up in small sections so as to not have the sections separate further. Perfect job. 24 hours later and the patched holes have dried to almost-invisible (see photos). Unless you know what you're looking for, you can't even really see that repairs were made. Now I just need to fill in the pre-existing cracks with concrete patching caulk and we're ready to schedule the hot tub delivery! Yippee! Thanks Terra Firma!

From the beginning, after contacting Pavers N Stones for a quote, they called back same day and I…read morescheduled them to come and help us with a side yard that was just gravel ( installed by the builder and not functional at all). We also had a backyard with a 40 degree slope and was difficult to access and navigate. Both owners Malika & Alex came out and listened to our concerns and shared their vision on how to transform our side yard and backyard slope into something that addressed all our concerns. They even provided one the spot renderings so we could envision what the final outcome would be. I can't begin to explain how they turned our project into something that is showcase quality. Their attention to detail and professionalism is of the highest standards. The crew were respectful of property, genuinely professional and they completed our project in record time. I think this company from the top, down to the crew are hands down the best company in the area.

Alex and the Pavers N Stones crew did a fantastic job on a paver patio and walkway for our…read morebackyard. He came out to provide a comprehensive estimate for the project, gave a reasonable bid, and was even able to accelerate the timeline to fit us in earlier than originally projected. He communicated clearly and promptly throughout the whole project. I will 100% recommend Alex for future projects.

We were so fortunate to find Cooper Mountain Masonry for remodel project. Our project was to…read morereplacement of a wood burning fireplace with an indoor outdoor gas insert and we could not be happier with the results!!! Chris was everything you want in a contractor: timely, polite, accurate, and skilled at his craft. He provided us with an estimate for the job cost and timeline and we agreed he crushed the execution of the job. The only delays we had on the project were in getting material due to the supply chain issues with the materials we selected. It is always difficult making every decision related to a project but Chris helped us a ton here with the right amount of opinion and consultation when we needed it and he put us in contact with other great contractors for concrete and asphalt work we had done. I would not hesitate to recommend Cooper Mountain Masonry to anyone looking for a reliable contractor for their job.

Excellent construction of brick gate posts. Prompt quote, partnered on design and great…read morecraftsmanship. Thank you Chris.

We had an excellent experience with Lifetime Chimney. We…read morehave a chimney that we never use that needed to have a cap put on. Another company said they would only rebuild the entire fireplace and chimney. We never intend to use the fireplace and just needed to protect it from weather and creatures getting in. (We couldn't afford a complete rebuild in any case.) Lifetime Chimney saved us! They completed some repairing so they could install a cover/ cap, and they pressure washed the chimney. Miguel did an excellent job and was very kind. When I first called in, I spoke with Brian who was incredibly helpful! I was worried when I called in, but Brian explained what they needed to do. He patiently gave me clear information. The chimney looks great and it makes the house look great. We're relieved to have it protected now. I would hire this company again!

Outstanding! Michael was thorough in his inspection and explained everything to me from changes to…read morechimney safety over time (our house was built in 1928) to what we can and need to do today. He gave me suggestions but did not try and sell me anything I didn't need. After the inspection I had him install a stainless steel chimney cap for $275. We had one done at our other house that cost over $500 a few years ago. Lifetime Chimney is my personal go-to from now on and the place I recommend!

Super nice workers and office/admin staff. Very helpful and happy to explain pros/cons of different…read moreoptions. Honest. Rapid response to service request and transparent about costs. Excellent service at a reasonable cost.

they were here on time. They called me or texted me 30 minutes before. And Sean's work is beautiful.read more

Frank (owner) answered the phone and came to the house within the hour to clear a stuck damper. He…read morewas efficient, clean, and really knows "all about" your fireplace/chimney, etc. It's so refreshing to actually talk to someone (no text or email requested), and have the issue resolved so quickly. Highly recommend this business!

I called Frank because my chimney hadn't been cleaned in 2 years and has a crack in the back that I…read morewanted a professional to look at. He cleaned the chimney and thankfully gave it a clean bill of health. He took the time to explain his reasoning and gave me some advice for keeping it clean going into the future. He also left me with a sheet explaining the anatomy of the entire fireplace and chimney, and his inspection notes. I booked Frank because of his great Yelp reviews and wasn't disappointed.

Alan was so wonderful and diligent in completing our basement floor project. He was incredibly…read morecommunicative, attentive, and made sure to get it done to everyone's satisfaction. We're so grateful we put our trust in him.

Alan is Your Concrete Guy! He is punctual, polite, hard-working, affordable, extremely professional…read moreand the results are amazing. Our basement floor was in serious need of repair, the concrete slab had several holes, was extremely uneven and the ambient humidity was in the mid-seventies. Alan assessed the condition, walked us through the issues and clearly explained the work involved. He estimated eight days and finished in seven. We now have a great looking level floor, in the color of our choice. The ambient humidity level decreased by twelve percent after two days and continues to drop. We could not be happier! Check out the before and after photos!