I needed a specific time for my appointment, so I had to schedule almost two months in advance. I…read moregot a call the day before my appointment confirming a different time, that doesn't work. I asked what happened to my original time, they had no clue. There are way too many other eye doctors in the area to deal with this level of poor customer appreciation and service.

Just to order contacts, I have had to pay for a glasses vision exam, a contact vision exam, and a…read morefitting exam. In total, they have gotten around 350 dollars out of me before they would order my contacts. This is not including the price of my contacts. After being a customer here for over 17 years, I'm appalled.

Buyer beware!!They don't know how to properly bill insurance! I was over charged by well over…read more200.00. I have spoken to Angie the manager at that vision center several times and furnished proof that they needed to refund the over charge. Today she informed me that she just hasn't had time because she is dealing with customers. HELLO I am a customer that has been over charged!! I turned it over to customer service today. I would go elsewhere! They don't know what they are doing!!

My first optical experience was amazing!! The staff and doctor went above and beyond to make it an…read moreefficient and pleasant experience. Even when there were issues with my wacky insurance , they were fun and helpful. Highly recommend!!!

From the owner: We always put our patients eye care first at our Shopko Optical of Machesney Park location. Our…read moreexperienced optometrists provide primary care for all ages, including comprehensive eye exams, prescription eyeglasses and contact lens fittings and the detection and treatment of eye conditions and diseases.

I had something stuck in my eye, I called day of and he got me scheduled in around lunch as a new…read morepatient. He was really nice, found the piece right away and got it out, immediate relief afterwards. Only complaint would be that he was about 25 minutes behind but that happens

From the owner: Stoneview Eye Care has proudly served the Roscoe community since 2021. And we want to help you…read moreachieve and maintain clear vision for years to come. Our experienced team of eye care professionals offers comprehensive eye exams, quality lenses and frames, and more. By leveraging advanced diagnostic technology, we are committed to improving the quality of life of our Roscoe community through enhanced vision.

I've beengoing to Eyedeal optical for at least 25 years. It is without a the best optical shop…read moreI've ever visited. Great service, great people, and unbelievably affordable. I spend substantially less money there than when I used to get glasses & contacts with insurance at other stores. I have progressive polycarbonate trifocals with amazing frames and they cost me a third of what I was quoted somewhere else. And even though the value is important. Service is even more important to me. They are the place to go and I highly recommend you call them today. Ask about the really cool prescription sunglasses they can make you in any color and style. For under $100. Way to go James.

Buyer Beware. This shop does not grind lenses to match your prescription. They bulk order lenses…read morejust like you can do online and then fit them into frames. If you have astigmatism or any special lens needs, they cannot provide a lens ground for you. You will get headaches. This is not posted anywhere. When I began to question why I wasn't told this, the Manager, James, became angry, argumentative, condescending and denied I ever asked for anything different. Everything was the customers problem..and his staff go right along with him. He didn't show up for an appointment and suggested I might not have made it for that day. He will not refund your money. I made 3 trips to his office...once he had an absessed tooth and wasn't feeling well but the next time he didn't show because he had a 'sick kid'...he is not dependable and if you complain you will be called snotty and treated very badly. You should be very clear what this shop is before you go. This is NOT a reputable man and he will bully you. I am calling the Better Business Bureau to see if he needs to have some sign up that says they just buy premade lenses..he has one complaint to BBB which he did not respond to.

This is the first time an optometrist actually explained to me the reasons the different tests and…read morewhat it meant. I had a number of concerns that he addressed during the appointment and once tested explained. I was very pleased with my appointment. The appointment was on time and took about 30-45 minutes as I expected. I have been going to an optometrist for half my life and this was by far the first time I felt like my time was considered (they weren't double booked) and thoroughly explained the tests, my results, and what it meant. Highly recommended

Had a great experience there. The optometrist was very thorough and knowledgeable! They had…read moreexceeded all my expectations and when above and beyond to make sure I was taken care of.

Love this eye clinic!…read more Girls at the desk are great they're very friendly and kind. The Dr. Is great also! He is very matter of fact and thorough. He is good at listening to concerns and explaining things as he does them. I recommend if your looking for eye dr, this is your place. It's welcoming, clean and cozy!

** left the same review on google because of how rude the doctor was**......My mom asked the doctor…read moreif insurance would cover my little siblings' glasses in addition to the visit. He scoffed and said "Its not like Im gonna treat you better because of your insurance" and something along the lines of "you can go ask them upfront". He came off rude for asking a genuine question. She simply wasn't sure if insurance would cover both things like our last eye doctor, we weren't asking to be treated better..? Even my little siblings picked up on this and felt uncomfortable. Didn't catch his name but he was the guy who was balding in the middle with hair on the sides. Front desk girls were very attentive and kind. We'll be finding a different place

I have been going here for years and have always had a great visit. The previous Doctor was…read moreprofessional and cared to meet his patients needs/concerns. Victoria and the other girls are very professional! My last appointment will be my last visit at the Machesany location. Dr. Siby Francis was RUDE and continued ignoring my concern. After repeating myself over & over again, he seemed to be unaware or didn't care that I was upset. After my frustration, I told him I was done and proceeded out the door. He didn't try to apologize nor stop me from being so upset/leaving to resolve the problem. My family and I will not go back as long as he's the Doctor!

Had a lens fall out of my glasses and stopped in to have it reinstalled. The manager, who was…read moreprofessional and courteous, took care of the problem...reinstalled the lens, cleaned my glasses and gave me a cleaning cloth. All this took less than 10 minutes. Additionally, the repair, lens cleaning and the cleaning cloth was NO CHARGE! Great customer service! Thank you!!

Fast & thorough exam, very good with kids & is centrally located. accepts Medicaid l highly…read morerecommend

I've absolutely DO NOT recommend MyEye Dr. Every single time we've been there they upcharge my…read morefamily for glasses to make more money. They didn't submit anything correctly to the insurance. Spending $600 on a pair of glasses after insurance is beyond ridiculous. Took me over a month to get it figured out. Which finally they ended up taking care of it. But it shouldn't have been an issue in the first place. My family and I won't ever go there again. I didn't care for Dr Corrigan either. She was very arrogant and dismissed my questions and concerns. Save yourself the trouble and don't go here!