Newark overcharged freight cost by $6.83. According to a notice on its website (at checkout), "UPS flat rate now $7.99 on orders 2lbs or less! For orders that ship to a PO Box/APO/FPO address, please call us at 1-800-463-9275" I ordered 10 capacitors: PN: 2TPE330MFB; each capacity measures 3.5mm x 2.8mm x 1.9mm, and all 10 weigh much less than 1 oz. (See: Picture 2) Nonetheless, they were packed three pouches: one that measured 11.25 in. x 15 in.; a second that measured 10 in. x 7.5 in.; and a third that measured 7 in. X 7 in. I BELIEVE THIS WAS AN ATTEMPT TO INCREASE THE WEIGHT BEYOND 2 POUNDS!! (See: Picture 1) Nevertheless, the weight on the outside of the package indicated the whole package weighed 1 pound. (See: Picture 3) Newark charged me $14.82 for freight, and thus overcharged me $6.83 for freight. -------------------------------------------------------- I attached the following 3 pictures: Picture 1. Image of how the small capacitors were packed into 3 large envelopes to increase weight. Picture 2. Image of the strip of small capacitors that were sent to me. I placed them on the invoice to demonstrate their size. Picture 3. Image of shipping weight equal 1 pound. read more

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Ordered parts for my job. No confirmation of the order was ever sent after requesting repeatedly. Personnel was very very unprofessional, transferring to different departments to avoid the order confirmation. Why? Do not do any business with this company if you want to keep your sanity. read more

Im pretty sure this is the same company as the other complains: Newark: 'A Avnet Company'' anyway....I ordered a TV Antenna and it asked me on the online order: ''Special Instructions'' I wrote: 'Please pack and ship securely'' Sure enough the package arrived, busted up outside box and was bad. They then sent me a survey that I filled out honestly....Today, they sent an e-mail saying ''my review didn't meet their community standards''.....Chutzer Paws on them..... read more

Not at all the company that they used to be. I wanted to make a small change to a $2000 online order that I had placed 5 minutes earlier, but I was informed that they could not make changes to an order once it was "processed", and I would need to cancel that order and then reorder everything again. I was somewhat annoyed but agreed to do that... However, I was then informed that the order would need to be reviewed by their "team" before it could be canceled... and it took their "team" three days to process the cancelation. Needless to say, but once the order canceled, I placed it with another vendor. Newark makes it impossible to speak to anyone from the US, and the customer service person from India was so rude that I was compelled to eat two extra-large juicy hamburgers after hanging up the phone. read more

First, I'm a 35 year customer of Newark Electronics. I used to go to their stores regularly, when they went to catalog only their service was GREAT. This has all changed. It is now HORRIBLE. My last 5 or 6 orders with Newark have been a TERRIBLE experience. My advice is to avoid this shell of a once great company at all cost. As a customer, you are crap in the eyes of the modern Newark. You will not be able to speak to anyone that is capable of doing anything. All calls route to the offshore call center where you will be cut off, given excuses and never get a real answer or closure. Everything else must flow through the website, which just flows into the same call center. But it gets worse. The latest scam is when the bumping morons ship your 12 line item order one line item at a time (after you explicitely checked the box that says "ship it all as one order". With this, shipping on a $100 order goes to $150 additional. Not sure how this makes for a harbinger for the Newark shareholders, or impacts the bottom line. Perhaps it's some odd extension of some austerity package in the big data system that the folks on the boardroom bought on the retreat. And then of course, you get the wrong stuff, way late and have to contact the same bumping morons to try to straighten that out. Having been in the business for over 4 decades, this is unacceptable, childspeak nonsense. The entire board behind this sham should be fired immediately and repurposed to something more in line with their skillset. "headquarters in chicago". No, not really. There's no one there and no way to contact them. Why not go bold and proclaim headquarters on Mars? under the same business accumen, it's an equally valid statement. Digikey ships a complete order in a day, if theres a problem I talk to someone in Mn directly in two rings of the telephone. Mouser operates same way, as do many others. This whole notion of treating customers like crap, giving them false promises, telling them what they want to hear and then not executing or delivering is as transparent as the golden fixtures on the company jet. yes, yes, yes, yes, I know. "we have a strict policy on that policy and thereby we can't, won't, don't". Enough already. If you can't run a business, stick to golf and let the right people do THE WORK. Use Mouser, use digikey, leave Newark in ditch where found. read more