I have been patronizing this store for decades, from time to time. I never had a bad experience in the past, but perhaps the place is under new management, because I didn't see the older gentlemen I used to deal with. One of their employees took a digital passport photo for me that seemed OK when she showed me a preview on her camera, but when I received the file later that evening (this was on a Friday) there were things I didn't like about it, notably that I was badly positioned and appeared to be looking up at the camera instead of straight at it (it was also very unflattering!) I quickly emailed back that I would appreciate a re-take, and the message I received back said, I quote, "You can come in to have as many as you want taken - anytime." I thought, that's nice of them (but normal, since it's just a digital photo that I already paid $15 for). However, when I went back for a retake, the owner (or manager) was rude and defensive and refused to take it again. He said things like "Haven't you ever seen a passport picture?" and said of course I could have as many pictures taken as I wanted, but I'd have to pay. Reading through the reviews, I see that some other folks had a similar experience at this store (rude employee--the guy I dealt with sounds like "Mike," mentioned in James M's review--and bad passport pictures). I wasted my money and had an unpleasant exchange with the owner/manager to boot (he told me he didn't care if I never came back). You are better off going down the street to Cameras Etc.; they have better customer relations and they charge less for passport photos. read more