I just recently started going to this NY Fried location. My first two experiences, were good. However, on April 29, 2024, I made the decision to not frequent this location again. Let's start with the first major concern, as I was placing my order I noticed a tray of uncovered, unrefrigerated raw chicken sitting by the fryolator. I proceeded to order a large potato wedges. When I enquired how long the current wedges had been under the warmer light, I was advised approximately 1 hour maybe longer. I asked for fresh wedges. The counter person advised it would take 10 - 15 minutes to cook. After I confirmed the wait time would be fine, He proceeded to load the fryolator with unwashed and ungloved hands. WHAT?!!
Before I could address this issue, an order came in through their online or maybe DoorDash system. The counter person then proceeded to pull out the wedges he dropped, shook the basket, placed it back in the oil and added raw chicken to the same basket as the wedges.
As I was about to address him, a previous patron returned to complain about the amount of oil in his wings and that they were not crispy. The counter person argued with him for 1 - 2 minutes, when an older man emerged from the kitchen area. The counter person then spoke in his native tongue with the older man. From what occurred next, I believe the older man advised to replace the wings. The patron discarded the old wings and received a fresh order.
Now, this is where everything fell completely apart. When I asked about the chicken being mixed with the potato wedges, I was advised that's their normal practice, so they can fill orders quickly. Being Servesafe Certified, this is not best practices for a restaurant. If the same basket was going to be utilized, then the wedges should have completed their cooking process. The oil temperature should have been checked to ensure it was back to temperature and then the chicken placed in the basket to cook for the allotted time. When I explained, this process, I was told Baby, this is how we always cook our food (I also had to let him know don't call me baby, I'm a paying customer). When the counter person refused to make fresh potato wedges for me after the cross contamination, I immediately requested a refund and left this location.
Please be aware of how your food is being prepared if you're going to frequent this NY Fried. From unrefrigerated, unwrapped chicken to frying multiple items in the same basket at the same time, you are taking a chance with your health. If I could give a zero star I would. However Yelp will only allow a 1-star review. NEVER AGAIN!!!! read more