I was called back in for a six month follow up. After my teeth were x rayed and examined by my dentist I was offered the options on my next move of recommended repairs and prices. I'm happy this office is close to me so I don't have to travel far for my next visit. read more

New Vision Dental - New flower arrangement JUN2025 - Cosmetic Dentists Near Me - South Pasadena, California

I use to be TERRIFIED of DENTISTS but after visiting NEW VISION i completely changed my mindset. I met this wonderful staff during the Holidays of 2024. I came in because I needed an emergency root canal and other things. Did i mention I was TERRIFIED of DENTISTS? While they were not the ones to do the actual work they prepped me and directed me to a specialist who they work closely with and he too was fantastic! I also love that they don't try to sell you on extras. I am so very happy to have found a dentist I trust and that makes me feel at ease. read more

I always made my appointment for 9am, right when they opened. And every single time I waited a good 15-20 mins for them to actually start with me. They constantly tried to upsell me and charged high amounts that I was suspicious of (I had dental coverage). The last straw was when I had an appointment to redo my cavities, drove all the way there, just to have them tell me the doctor couldn't see me anymore because he had to take care of someone else. read more

I have been coming to New Vision Dental for many years now. The staff is always professional, courteous, and attentive. I highly recommend! read more

New Vision Dental - Cosmetic Dentists Near Me - South Pasadena, California

I've been to both the Glendora and Pasadena location over the last 10 years or so and never experienced any issues. I never have any problems with my teeth so I mostly come for a basic cleaning. Dr. Au and the team have always provided solid service and usually explains any potential issues on my gums such as my lack of flossing. Also gave me some advise in terms of keeping my teeth white and etc. On occasions I got to take home a goodie travel bag filled with toothpaste, toothbrush, and floss. For the most part my insurance never had any issues here (I have Guardian PPO). read more

Shame. That's what I felt when the manager, who felt like a pushy salesperson, showed me my teeth on a screen right in front of me saying "do you think THIS is worth taking care of?" "Oh god..." That's what I heard muttered by Dr. Au's behind my back when she mentioned I had questions about the treatment and the price. It's been about a week now, and given the economy and how difficult it is to run a business these days, I try to only post positive things unless I think it's in the best interest of readers to be fully informed before making a financial decision. I hadn't been to the dentist for a long time for various reasons: Anxiety, adjustment to post-COVID life, busy family schedule. I was expecting at least some time to talk through what I wanted, what I needed, but I instantly felt like a walking piggy bank. *I* was the one making small talk to get to know Dr. Au, but it felt like he didn't care. Not everything feels bad there: The front desk assistants and x-ray technician were very sweet and professional. But the ones in charge clearly only care about getting the extra money. I ultimately felt slighted and ashamed and declined the work. Avoid at all costs (Review crossposted to Yelp, Google Maps, Apple Maps) read more

I had an excellent experience at New Vision Dental. From the moment I walked in, the staff was warm, welcoming, and highly organized. The office is clean, modern, and has a very calming atmosphere. Dr. Au was outstanding, gentle, and incredibly knowledgeable. He took the time to explain the treatment plan in a way that was easy to understand and made sure I felt comfortable throughout the entire visit. His attention to detail and genuine care for his patients truly stand out. The hygienist and front desk team were also fantastic, making scheduling and the overall visit smooth and stress-free. I highly recommend New Vision Dental and especially Dr. Au to anyone looking for a trustworthy and skilled dental team! read more

Dr Tran is super nice and very knowledgeable. The dental assistant was really helpful and would walk you through everything thoroughly. My only complaint is the office worker that quotes your pay. She is super rude and very degrading. She obviously dislikes patient care. read more

I would not recommend this dental practice as they are more concerned about making money than about patient care. Recently I retired and had to change dental insurance to an HMO connected with Medicare. I had given the office staff my insurance information over the phone when I made the appointment for teeth cleaning, however, on the morning of my appointment I still had to wait one and a half hours for them to contact my HMO to be sure that their's was the office I was authorized to visit. Then the dentist, Dr. Tran, gave me an extensive list of items that needed to done that added up to over $3000. I told them I would have to reschedule for the cleaning as it was now two and a half hours that I had been there, and I had to take my husband to his doctor's appointment. I was there from 8:50 a.m. to 11:35 a.m. and had not had my teeth cleaned, only had the x-rays done. When I reviewed the list of things they said I needed done, and the cost of each item, I decided to get a 2nd opinion from the dentist that I had been seeing for over 10 years through my employer's dental insurance. When I contacted Dr. Tran's office to get my x-rays, they said I would have to pay $85 even though the HMO had already paid for the x-rays. At this point I could see that they were only in the business to make money. Instead, I suggest that if you want an ethical and affordable dentist, go see Dr. Bilemjian in Pasadena. read more

I love New Vision Dental. My family and I have been going for more than 15 years. All the dentists are amazing, and the staff members are all so friendly, gentle, and caring. I highly recommend! read more

BEWARE-WARNING! This is by far the worst Dental Office I have ever been too - I went last year 2024 as a new patient - The staff tried to trick me into paying $1,300 out of pocket for a deep cleaning even though I had insurance. The Dentist refused to do a regular cleaning. And they did not allow me to keep the estimate, so I wouldn't be able to have proof of them taking advantage of me and robbing me! I walked out and never returned!!!! Won't be surprised when they go out of business! Don't believe positive comments I'm sure it's employees and employees family members! Nobody in their right mind enjoys being over charged and taken advantage of even with insurance. Now I'm with Dr Shay in Montebello, CA best Dentist ever. read more

I had an appointment here, and the person who cleaned my teeth was a teenage boy who did not know what he was doing. I could've brushed my teeth better than the way he brushed my teeth, and tried to floss my teeth. The only positive is that when I complained about this, they had a different person, a woman, clean my teeth, and she did a good job. I just wish that they would start out with people who are actually competent in their jobs instead of inexperienced clinicians. read more

I had an amazing experience at this dental office! From the moment I walked in, the staff was warm, efficient, and incredibly professional. Dr. Au took the time to explain everything clearly and made me feel completely at ease throughout my visit. You can tell he truly cares about his patients and pays great attention to detail. The office is clean, modern, and very well organized. I've never felt more comfortable at a dentist's office. Highly recommend Dr. Au and the entire team! read more

I want to join the chorus of folks that tell you not to come here. You definitely shouldn't! After going here for years, and being charged every single time for even simple teeth cleanings and X-rays, I convinced myself that the reason for this was my cheap HMO plan (side note: all people in the US should be guaranteed dental care, regardless of income) One day, however (yes, I know I should have done this years ago ) I decided to check my insurance report for my past visits and ~every~ single~visit~ was totally covered by my insurance. That means that they were scamming me out of money for years! The dr also has the aUdAciTy to brag above you about expensive stuff he gets for his kid! Now we know how that happens!! Please avoid this place! read more

I was recommended to Vision Dental by a friend. She kept talking about how patient Dr. Au was with her. She has anxiety about going to the dentist. She noted how calm and reassuring the office staff was. The time her anxiety did kick in, a staff member began talking about my friend's favorite band. This made my friend laugh and helped her anxiety disappear again. As for my own experience, the receptionist verified my benefits in advance, which made it easier for me to schedule my appointment and for me to attend my first appointment. Furthermore, I scheduled my next appointment and definitely will keep it. I finally found a dentist and staff that I feel comfortable with. read more

Do not waste your time or money at New Vision Dental. I was a patient there for years and I regret it terribly. I have had 5, yes 5, instances where their work did not last. I had an implant fall out, a bridge fail, 2 fillings fell out, and just yesterday a crown fell out. Crowns are supposed to be permanent. This one was only 5 or 6 years old. I have crowns from former dentists in San Diego that have lasted for decades. Dr. Au and his dental staff are incompetent. Dr. Au had to redo my implant that came loose and fell out because the post he installed the first time was too short. Then while I was in his dentist chair for the replacement implant he had the audacity to complain to his hygienist how he didn't want to return a shirt because it was inconvenient so he gave it to his brother. I was astounded. I spoke up and agreed that returning things that don't fit is inconvenient, especially when it's a defective implant that requires hammering into your jaw. The gaul of this man is unbelievable! Dr. Au is a conceited, unprofessional brat that complains to his staff, in front of patients, about how long his Porsche has been in the shop. As a patient I should not know what kind of car he drives. That is none of my business. Lastly, a different dentist there broke off a small piece of an instrument in my wife's mouth when she had a root canal. We changed insurance plans so we could leave New Vision Dental, and our new dentist saw it in the x-ray. It is something they need to keep an eye on in case it gets infected. New Vision didn't know, or didn't care, that they left a piece of steel in my wife's face. Incompetence, conceit, arrogance and a lack of professionalism is all you will get at New Vision Dental Do yourself a huge favor and steer clear of them and warn your friends and family, too. Dr. Au should have his license to practice dentistry revoked. read more

I highly recommend Dr. Brandon. I had a wisdom tooth removed, and the procedure was done with great quality and without any pain. The doctor truly has golden hands. I had to visit several clinics, but no one agreed to take on the removal because the root of my tooth was hooked and curved. Everyone kept saying I needed a specialist who works with a microscope, but even those specialists, after seeing the X-ray of my tooth, were afraid to proceed. Dr. Brandon was not afraid to take the case and quickly, and most importantly, painlessly solved my problem. This doctor is truly wonderful. read more

Went for a cleaning and didn't get more than a brushing and polishing. When I asked about the scraping I was told it wasn't necessary because of my good oral hygiene. They said I should request it next time if I want that. Dr Au tried to sell me a mouth guard. The hygienist tried to sell me something else. I was there for nearly two hours. read more

I found this place online several years ago when I was looking for a primary dentist. I booked an appointment and they set me up with Dr. Tran and I never looked back! He's by far the best dentist I've ever had. He makes you feel comfortable and is realistic with you when addressing any dental concerns. He takes the time to answer ALL your questions as well and never makes you feel like he's in a rush. There's been a couple times where I've had discomfort after a procedure because my teeth are sooo sensitive and they are always able to see me within 1 day if not same day!!! All the staff is so attentive and they always treat your needs urgently. Every dental assistant I've interacted with at New Vision Dental has been nothing but pleasant experiences too. Everyone is so sweet and comforting from the moment you walk through the door. They also call to check on you after procedures to make sure everything is feeling okay. The place itself is always clean and well kept. I am grateful to have found this gem of a place and I highly recommend it to anyone that is looking for a new dentist location. Trust me, you will not be disappointed! read more

New Vision Dental - Front entrance/front desk - Cosmetic Dentists Near Me - South Pasadena, California

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I went in for my routine check up and cleaning was very impressed with Dr. Au and his staff. They spent time educating me with my oral health and also how my dental HMO insurance works. I had been waking up with some jaw issues turns out I have been grinding my teeth without me even noticing it. Now I have a mouth guard with that said no more jaw pain in the mornings couldn't be happier. Thank you New Vision Dental see you in 6 months ! read more

please read all the bad reviews. Do not come here. Unless you want to spend alot of money. My first visit , I set up for a regular cleaning. I have a regular dentist. I changed because this office was walking distant to my house. So I know how much I should be paying. I went in thinking I had no copay. During the appointment someone came in and said my copay was $1,200. oh , I also walked in and paid a $50 deductible . I looked shocked like what?.. I'm so confused. they started working on me. I left still confused not knowing why I had to pay so much. I asked for a receipt they only gave me on for the $50. Then I asked for a copay of what I did. They said i can't get it until 3 days. I went home and called my daughter. She's been in the dental field for 17 years. She said there's no way they charged me that for a cleaning. We called the office on a 3 way call. We both spoke to a Karina who we found out is the manager. The way this woman talked to me. I'm surprised she's the manager or even in any kind of health care. She was arguing with us. Then told my daughter that next maybe she should come with me. When I told her I didn't know why I was charged so much. She replied why did I sign and pay then ? That I'm not a child. Like excuse me. You don't tell orderly people when the have accidents that they are acting like a child. I'm in my 70s. Dementia does hit when you get my age. sometimes we need to be treated with extra care. She said she sent me a copy of what they did. which I never received. me and my daughter had to go in the next day to physically get it. Then my daughter noticed they did 3 fillings, pictures that insurance dont pay for. fluoride that most insurance don't pay in adults. Desensitizer that insurance don't pay for either. I wasn't told or explained what they wanted to do that day. or gave me an option to do this things. If I wanted thus things that insurance don't pay. They just came in and said the cost. All explains why the cost. A good dental office treats people with care. read more

This place is amazing, everyone is very nice and courteous, I strongly recommend this place to everyone thank you

After hesitating about going to a new dentist, since I have been going to my dentist since I was 10 yrs old and now 33, I have to say it was an excellent decision. One of the reasons I decided to go is because they open every other Saturday. I did my six-month cleaning, and everyone that works here is lovely. The office interior is beautiful, and I love the display information and different display toothbrushes. I cannot remember my doctor's name, but that is because I'm bad at names. But she was amazing and gentle. She and the staff, including my nurse, ensured I was comfortable the whole time. My nurse was patient with photographing my teeth and advising me on caring for my gums. And finally, let's not forget the office manager. She was very informative and honest with my needed services and the cost. She repeated herself to make sure I understood correctly. I'm 100% comfortable returning for my every six-month cleaning and my whitening teeth. read more

New Vision Dental - I plan to get this recommended Toothbrush. - Cosmetic Dentists Near Me - South Pasadena, California

Been coming here for years and have nothing but great service from Dr Au and his staff. They have alway taken care of me . Very trustworthy . Thank you guys . read more

I found this gem in South Pasadena. This dental office is clean, inviting, and modern in a beautiful building. I felt welcomed and heard. The staff and dentist were very nice, knowledgeable, and attentive. They followed up with me and available to answer all my questions. They have a gentle touch and made my dental visit very pleasant. Parking was easy and available in the back. They accept insurance! They also have other dental specialist available, making this a one-stop shop for all my dental care. read more

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BEWARE! Absolutely stay away! Service is horrible! The only reason I decided visit this office was since they open on Saturdays and accepted my insurance. Worst decision ever. read more

My HMO insurance mentioned that my first visit was covered at this place and somehow I ended up paying $40 for my initial copay visit? I had some X-ray work done and the dentist had checked out my teeth. I was also recommended a $900 quoted deep cleaning (NO, THANK YOU). The staff had me watch a video to try and persuade me into thinking I needed some contracted treatment to avoid an infection that may arise after my cleaning. Staff are extremely friendly and professional and this review is not based on the service I received from them. This dental office is not a place I would recommend to anyone. read more

I highly suggest New Vision Dental! Very generous staff along with quick attendance towards their patients. Dr. Au gets the job done. He made me at home when he was working on my teeth. My highest recommendation. read more

Started coming here after going to dentists of Pasadena on lake. Dentists of Pasadena on lake was constantly overcharging me and making really expensive recommendations so I wanted a second opinion. New Vision is much less scammy--however!! It takes forever and a day to be seen. First time I came I arrived early and waited almost an hour after my initial appointment time to go back and see the dentist. The second time I came it took over 30 minutes past my appointment time. If it was a one-time thing, I could understand, but the wait is just excessive. read more

First off, I thought switching my dental insurance to HMO from PPO was cheaper & I get told I have to pay $900 for a deep cleaning because I had a little plaque build-up. Do you think I'm f&%king stupid?! The other place I went to only charged a $60 copay & I had PPO!!! It made no sense why I even switched. Wasted $55 on an oval exam and didn't get my annual clean-up. They had the nerve to tell me why my blood pressure was so high at the time. Signed the paper to refuse and walked while I had an anxiety attack running its course. Don't waste your time here. The worst way to start my morning, the staff wasn't rude but that doesn't mean I'm nonsensical. read more

I swear this office does not see patients coming into their office, they see walking dollar signs. They are worse than car salesmen! My fiance have the same exact insurance (same place of work and same position) and they go to another dentist office for their cleaning and does not get charged a cent while I got charged a copay to see them and an extra $70 and all I got done was a cleaning! I also used to go to another dentist and cleanings were 100% free there too, but I moved so came to new vision! Just a bunch of scammers! Of course they tried to sell me four different things and even though my teeth are healthy they manage to come up with things I need to pay for. Only was their patient for a year but never coming here again. read more

The reason I am giving this place five stars is because they were kind, listened to my concerns about treatment, and the dental assistant even held my hand during the extraction. They only numbed my mouth as much as needed (I am a thin person) and the dentist was patient. I received excellent service and that was easily worth what I paid. I'd much rather have that than cheaper "conventional" treatment. I came here because my insurance plan changed this month and knew I needed a wisdom tooth removed (because I was having pain and my last dentist told me so). Initially they wanted me to pay 80$ for an exam and cancer screening. I explained I had very recently had dental work done and why I was there. As a result, I only paid 40$ for a basic screening of the area that was giving me pain, followed by an extraction and bone graft. I paid more for that, but that was expected. If you want cheap quick service I have a feeling this place is not for you but if you want quality treatment and consideration, it's absolutely worth it!! read more

Please read all the reviews! Stay away from this place! Not only do they upcharge for everything (even things that should be covered by insurance) they are months out for a basic check up. They also only have "limited appointments for HMO patients" What a joke and a shame. read more

I had a few procedures done at new vision dental spanning a few months and my experience has been great each time I've visited! They are doing in person appointments but the health and safety protocols are strict and duly followed. The waiting room is never full allowing for people to space out and temperature checks and masks are required. The doctors and staff at new vision dental are very attentive and patient. They are also super friendly and pleasant! I'm a lousy dental patient because I'm terrified of dentists and their tools and have a really low pain tolerance because I'm a wimp. All the dentists who saw me so far were very patient and made it a point to make sure that I can't feel anything before the proceed with each step. Afterwards I also get follow up calls to make sure I'm doing ok and to give me aftercare tips if I have any discomforts. My experience has also been positive because the front desk staff are so efficient and helpful in helping me get my appointments and referrals, and figuring out what I will need from my insurance. I'm glad I found this place and even though I'm moving out of the area soon, I'll probably keep coming back because such a great team is a rare find! Even though I still hope I see them as little as possible outside of regular checkups :) read more

Can't thank this dental office enough. Came here multiple times not just for cleaning but for emergency dental appointments. Staff is wonderful and so is the dentist. They are very thorough and caring. Place is well kept and clean. Highly recommend this place for routine visits and emergencies. I give their service a 5 star. read more

This dentist is the reason dentist have a bad reputation. The tech who did my X-rays was so sweet and nice. She finished with me and said the dr would be in a few minutes. I sat there for 25 minutes and when the doctor finally comes in, the first thing out of his mouth was a snarky comment about my nails being long. After a quick exam where my gums scored mostly 3's and a couple 4's I was told I needed a deep cleaning that was coming out to $700. I asked if I could schedule that later and do a regular cleaning first as I didn't have those funds on that day and they refused and said they won't do anything else to help me if I don't do the doctors treatment plan. They also stated they were busy and if I wanted to the treatment I could call back when I had the money and come another day. Mind you, I already paid a $40 copay for my visit and scheduled and checkup and cleaning when I first called so basically I paid to get some pics of my teeth and wait an hour to be refused treatment. They don't care about working with you or helping you with a treatment plan. Only about collecting payments for expensive procedures to make money when I genuinely just needed some time. My best friend is a dental hygienist and informed me offices don't make a lot of money off HMO plans so that's why they try to push more expensive procedures. If they're so concerned about making money maybe they should stick to PPO plans only. read more

Can I just say I found my forever dentist here. I have always feared dental offices and waited way to long to see a dentist. Dr. Au and his staff made me feel comfortable and helped me over come my dental fears. I have little to no pain when I had my procedure. I like them so much that I had my mom switch her dentist office to this one. She likes them as well and take very good care of us. If you are like me, who fears the dentist. Trust me when I say, they eased my fears and I don't fear coming in. read more

New Vision Dental - Waiting area is always clean - Cosmetic Dentists Near Me - South Pasadena, California

One of my crowns fell off over the weekend and my aunt suggested I try this office because she loves it here. They were able to get me an appointment really soon and i'm so happy with how my visit went! The office is really pretty and soothing, and the staff was super helpful with my insurance and explaining my coverage. Their covid protocols are reassuring and they were really nice about giving me a mask when I forgot mine. I saw Dr. Tran for my appointment and he and his assistant Daisy explained everything to me thoroughly. He took extra care making sure my crown was placed back exactly right and adjusting it precisely for me (I grind my teeth a ton), which I appreciate so much. They didn't try to upsell me on anything and made me feel much calmer about the state of my teeth! The dentist I went to before had a lot of time management issues and there were long waits and the staff acted super rushed which didn't feel good. New Vision wasn't like that at all! Dr. Tran was efficient and detailed and I feel great about my experience. Definitely going to recommend them to my family and friends. read more

Avoid this dental practice. My wife and I will never go back. We were loyal patients for years, but enough is enough. I paid $3000 for a bridge that only lasted 2 years (my original bridge from a San Diego dentist lasted 12 years). I paid $300 for a filling that came out when I was flossing two months later. I paid $7000 for 2 implants, one fell out because the post wasn't long enough. I had to get it redone, and it was time consuming and painful. Dr. Au had that audacity to complain to his hygienist, while I was in his dentist chair, that he gave a shirt to his brother because it was too small and he hates returning things because it's so inconvenient. I said, "Wow, I totally agree that returning things sucks, I'm here returning a defective implant right now." He has zero idea that he is selfish and immature, but you can feel it ooze out of him when he complains about his Porsche being in the shop all the time. Here is the last straw: We have a new dentist now, and my wife has to have a root canal redone because New Vision left a piece of a dental instrument IN HER ROOT. They never mentioned it, so they either don't know they broke off a piece of their instrument in her face, or they know, and said nothing. She had to go to a specialist for this. So for years, her immune system has been fighting an infection in her face because of this blatant incompetence. It showed up right away on her new x-rays at our new dentist. I was done with this place after my implant fell out. But now I want to help the public know the truth about this place. Don't go there!! It could cause you major physical harm. I forgot to mention that a Dr. Shah called me sweetie and honey. He doesn't work there anymore, but it's good they got rid of that misogynistic sexist jerk. I can say one nice thing about this place, the front office staff were always nice. It's not their fault the dentists are incompetent. read more

I don't have time to write the details of my encounter but all I can say is read the negative reviews especially regarding Angelica. Don't make the same mistake that I did. I ignored the negative reviews and tried to give it a chance. The office and the other employees are fine but Angelica had a holier than thou attitude esp when you question things like the mandatory $55 cancer screening. Why is it not optional? I mean it's no biggie but don't be condescending when asked about it. I don't understand how she gets away with that kind of customer service. Do the owners not care? One reviewer described her as "a perfect example of a middle-aged woman who hates her job". Ouchhh. Sad but true. read more