Today was my 3rd or 4th visit and I waited to write a review because I was still on the fence for silly reasons. I came in for a cleaning and my hygienist was Sophia (Sophie). What I consider to be a 5 star experience is when someone introduced themselves by name and tells you who they are and what they'll be doing. Yes, I know that's such a simple thing, but in my experience, most people don't introduce themselves as such. They may say what their role is, but don't mention their name. That is basic customer service that many businesses lack. But not at New Smiles Dental. Sophie was kind, she educated me on my oral health and she cleaned my teeth SO WELL! I don't think I've ever had such a thorough cleaning. My mouth feels so clean and healthy. Thanks Sophie! I am looking forward to my next routine appointment. Seriously...who looks forward to going to the dentist? When you have a good experience, you do. Last year, I was pregnant and my crown fell apart. Dr. Peter did an amazing job with a new crown. I was really impressed with his work. I'm definitely coming back to him for future dental work. Natali at the front has been so helpful and flexible with scheduling and rescheduling my appointments, which can be such a challenge with a toddler and nap schedules. Dr. Peter is also really good with answering calls and providing helpful information. To top it off, New Smiles is in the neighborhood which is very convenient. I was commuting to Redlands to a dental office that has stellar Yelp/Google reviews. But tbh, I'm not sure what the big deal is cause I've had a far greater experience here. Check it out and see for yourself. read more

I'm disappointed with my experience at this dental office, particularly regarding billing transparency and customer service. I scheduled a routine dental cleaning and specifically confirmed with the office staff beforehand that I would not owe anything out of pocket. My dental insurance covers 100% of routine cleanings twice a year, including basic X-rays under my plan, and the staff assured me that no payment was required. However, the very next day, I received a phone call stating that I owed $83. I contacted my insurance company, which explained that basic X-rays should be part of the routine cleaning coverage under my plan. I attempted to discuss my concerns with the office manager, but I did not feel that my questions were genuinely addressed or that a reasonable explanation was provided. To avoid potential issues with my account, I decided to pay the amount. To my surprise, it appeared that I was charged twice, without a clear explanation. When I called the office politely to request clarification, the front desk staff responded with technical dental terminology rather than clearly explaining why basic X-rays could not be provided or resolving the billing concern. Patients deserve clear communication about insurance coverage, treatment options, and charges before services are provided, especially when they specifically ask about costs in advance. I even explained that my family members, who are also patients, might reconsider continuing their care at this office if these concerns could not be resolved. Unfortunately, I did not feel that my concerns were taken seriously. I do want to acknowledge that the dentist was very nice. However, a positive experience with the dentist does not make up for poor communication and an unresolved billing issue. Trust, transparency, and respectful customer service matter. I'm disappointed that my first experience with this situation left me questioning whether this office values its patients beyond the financial side of their care. I hope the office improves its billing practices and communication so other patients do not have to go through a similar experience. read more

I've been coming to this location for a couple years now and have finally called it quits. After the fourth time that they have rescheduled my appointment without my consent I can no longer put up with the unprofessionallism. If they want to take vacations and days off that's fine but plan accordingly. I make my appointments before I leave four months out and this past time they called me a week before when I'm out of town and I let them know I can't move my appointment earlier to then get a text saying my appointment has been changed without my consent or checking if I'm even available that day ( which by the way was rescheduled already from the previous one through a voicemail because once again they wanted to close that day). I don't usually leave bad reviews but the mannerism and lack of customer service that was provided especially on the phone with a don't care attitude is unfathomable. The person I spoke with has the attitude of ok no problem we will inactivate you so you can't come back again ever blew my mind. Very disappointed because I actually liked my hygienist but not enough to be disrespected and made to feel like trash easily disposed of. read more

I love everyone at New Smiles, the doctor, the nurses everyone is so great and it's such a happy atmosphere and everything so clean and beautiful and brand new. It's located in Highland right by the mountain and it's just a really really really nice neighborhood and they're in the perfect location!! Tiffany did such an Amazing job on Whitening my teeth and the Dentist did an amazing job on my crown & pass fillings. I've gotten lots of work done here and everything is come out Amazing!! He has really strong work ethics, and is super friendly and kind and makes you look Beautiful, with ur Teeth looking brand new!!! I feel So Blessed!! read more

New Smiles Dental Studio - Teeth Whitening By Tiffany - General Dentistry Near Me - Highland, California

"I can't help but share my wonderful experience at the dentist with my two-year-old daughter for her very first appointment. The team was absolutely amazing! They were incredibly patient, kind, and sweet with her, taking the time to educate her about all the dental tools they would be using. I am beyond impressed and highly recommend them to anyone looking for a fantastic pediatric dentist. I feel so blessed to have found such a caring and skilled professional to take care of my daughter's dental health. Thank you for making her first dentist visit such a positive and memorable experience!" ALSO " TIFFANY" was AMAZING.!! she was beyond sweet and made psalm feel comfortable.. Thank you so much Tiffany.!!!!!! read more

New Smiles Dental Studio - General Dentistry Near Me - Highland, California

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Dr. Peter and his professional team provided the BEST dental experience. Tiffany did a wonderful job with the x-rays, cleaning, and was very friendly which made the experience 10 times easier. Highly recommend if you want a very professional and clean dental clinic. Thanks for the dental care package Tiffany. read more

This office is amazing! The receptionist is very knowledgeable and welcoming! The staff is so sweet and professional. ! Dr. Peter is very caring and professional! This office has the best of the latest technology. The office is very clean and up to date in decor! It make me feel at home! All The forms were sent by an email all done online no paper trail and no hassle! read more

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After rescheduling me TWICE for my very first appointment (not my doing), I had to deal with an employee for the X-rays who was so incredibly awful that I got up and left halfway through it. I was having difficulty because of some physical issues that I have and she was so rude and demeaning. I guess I should have known before I even went to the appointment that this was going to be a huge mistake. Well now he's gaslighting me in the response below. That's great . I was in a perfectly good mood until she came over by me. I don't know what your "VIP" comment means but you appear to be as disgusting as she was. Have a fabulous day. read more

I have been here a total of 3 times, and each time is good! Today I was helped by Sophie the hygienist, who did a thorough job. And Dr. Peter is always wonderful and kind. I come every 6 months :) read more

Cant get appointments on time, this dental group runs as a business factory, dont honor warranty, front desk canceled hygienist appointment when original scheduler confirmed. Not a patient centered establishment. read more

My first visit here and I will never go to another dentist again. I made appointment for both me and my husband for a check up and a cleaning. From the moment I made the appointments I had a great experience. The receptionist was so helpful and sweet. Our hygienist, Desiree, was friendly, gentle and explained everything she was doing. My husband has been needing some work done on his teeth and in the past has gotten so much of a runaround from dentist offices that he's gotten frustrated and given up. The Dr went over in detail everything that needed to be done (actually the Dr did this twice since me and hubby drove separately and he was done before me and went home) and gave us a cost breakdown of exactly what our insurance will cover and what our out of pocket will be, he even broke it up into 4 separate visits (over approx. a 2 year span) so that we knew exactly what would be done that visit and the cost. The office was clean, modern and organized. I really can't say enough good things about this office. Every single person we interacted with from the receptionist to the Dr made this experience great....and that's coming from someone who fears going to the dentist. read more

Great dentist & staff. The appointment times are not too far out, & there is not a long wait once you arrive. The staff is excellent and understands how to deal with patients who have dental anxiety. They make you feel comfortable and not stuck up. The doctor takes his time to make sure the teeth post procedure are smooth and have the correct curves and indentation to match the surrounding teeth. Was quoted $8k somewhere else, under $3k here. Honest and great work. And if you look at my past reviews elsewhere, I give honest reviews on dental locations. read more

So first I accidently called the office on a Monday and it went straight to the Dr. I didn't realize that they were closed. He was very nice and was even willing to get my info to have the office return the call tomorrow I looked on they website and noticed that I could book online and did so they sent a confirmation with in the hour. The day before my new patient appointment they called to confirm, verify insurance, and sent a link to all the forms I needed to fill out (because of COVID). I was informed to that I would have to wait in the car until the appointment time. They were clean professional and polite. the staff is more like family and treats you like so. They gave a very informed treatment plan and was no pushy with services. The Dr. Listened and broke things down with out spewing medical Jargen at you. Over all go support local business :) read more

Great dentist. Highly knowledgeable, professional and patient. I truly felt as though he had the best interest of my dental health. Staff is great as well. You can tell everyone is hard working and knowledgeable in their field. read more

I was looking for a new Dentist since I just moved to the area. I called new smiles dental studio because of the reviews that they had and asked if they would be able to tell me my co pay based on the insurance that I have to confirm what the costs would be for a cleaning. The representative on the phone said she couldn't and that I would need to schedule an appointment for which I thought was ridiculous I've called other dental offices in the past and they've had no issues and didn't requiere an appointment to provide that information. read more

I go to the dentist on a regular basic regimen. I decided to switch to something close to home and work and I can't say enough kind words about this office !! From the receptionist to the dr.(s) Even the numbing injection was done with little discomfort!! read more

So Beyond HAPPY with this place! Was traveling an hour away for years at a dental office that was just horrible! New Smiles opened up by my house, checked them out and was extremely happy with them. Dr. Peters is very professional, Tiffany is amazing and so are the other hygienists! Everyone's friendly, great work, and very professional! Will defiantly keep going back. read more

Very friendly dentist and staff. As someone who gets anxiety over dental visits, New Smiles made me feel comfortable and were accommodating to my needs. Lulu did an AMAZING job with my dental cleaning and provided excellent customer service. She went above and beyond in answering my questions and went out of her way in making me feel comfortable. The office was very clean and staff is welcoming. My family and I will definitely be coming here for our future dental visits. read more

Dr. PETER was awesome. I had some work done on a tooth that I had trouble with for a while. The procedure was pain free and the office is like Beverly Hills. Very chic, quality work, and an awesome staff. Seriously, you won't fine a better dentist. DD read more

I was looking for a new dentist for my daughter and I. I asked for recommendations and YELP is my go to for reviews. I looked on Yelp after people highly recommended Dr. Peters and let me say I couldn't be any more happier. The office is well cleaned and smells amazing in there. Was greeted as soon as I walked in. Tiffany was my hygienist and she was so sincere and nice and explained everything she was doing. I'm not a fan of the dentist but Dr. Peters made me feel at ease and explained everything throughly! Not to mention my daughter loved it here as well! read more

I recently had to get denti-cal, & struggled to find a dentist office I felt comfortable with. This office is so clean, and fresh. The staff are very friendly and enjoyable. The doctor is very thorough and friendly. I do not like to go to the dentist but I did like this dentist. He and his staff made me feel comfortable and they went above and beyond to take care of me. read more

This place is really snazzy ! Everyone is very professional and kind . Very up to date facility and super clean !

Great place to have quality dental services. Followed Dr. Peter from Palm Springs. GREAT dentist.

My son and I recently started going to Dr. Peter, we switched from a dentist in Redlands to have a dentist closer to home in East Highland. My 1st impression of the facility was how clean and beautiful it was. It's stunning! I went in for a cleaning and pain from a filling that had fallen out. Dr. Peter recognized that I had a bigger problem and was in need of a root canal, he made a call and got me in that day to see a specialist across town to get the root canal done and I came back a few weeks later to get a crown. The whole process was easy and as pleasant as a root canal and crown could be. Dr. Peter made sure I was 100% happy with how my crown fit, he seems like a bit of a perfectionist which I actually appreciate. I had a concern about billing and it was explained and cleared up right away, it's clear that Dr. Peter wants to make sure his patients are satisfied across the board. My teenage son had a cleaning and a couple fillings done and commented on how nice the staff treated him. The staff are very kind, especially Tiffany and I love the way they joke with each other. It actually makes the environment more enjoyable. I highly recommend this place, I'm writing this review on my own as I know how important finding a good dentist is. read more

It's been a great experience to visit this dental office. It's a brand new dental office with a state of the art technology. The dentist and his staffs are awesome. The dentist, Dr. Peter Abude is very gentle and well experienced as a dentist. I will definitely recommend this office to everyone. Dr. Peter Abude will be our new family dentist from now on. read more

The staff is friendly, helpful, and professional, and the service is efficient and thorough. The dental office is superbly well-maintained and the equipment is state-of-the-art. My dental visits have been great and Dr. Abude is amazing with his care. read more