Cancel

Open app

Search

New Serena

4.0 (1 review)
Closed 4:00 pm - 12:00 am (Next day)

New Serena Photos

Recommended Reviews - New Serena

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
Yelp app icon
Browse more easily on the app
Review Feed Illustration

10 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

Verify this business for free

People searched for Fast Food 233 times last month within 15 miles of this business.

Verify this business

Pizza Boy - Delicious !

Pizza Boy

(4 reviews)

£

Honestly HEALTH AND SAFETY HAZARD. Big bomb scare when you order there. My paitience wen out the…read morewindow today. I was usual customer for last 3 years. But starting from about 6 months ago me and my partner ordered food trusting what is in the description and we got in our calzone onions one of us is allergic to ! We phone up and had one resent to us quickly so we didn't make big deal of it. Next calzone order with big note on it NO ONIONS OR CHILLI SAUCE of course what we got ? Both. Another complaint and order resent with pick up of the old one. Couple weeks after that ordered plain pizza with cheese for myself and kid and got pizza with seafood instead ! Lets give them another chance 3 weeks ago since they have been doing good for us 3-2 weeks ago. Naaaah. Order American Beef burger half pounder with salad. Received no salad and quarter only, my boyfriend ordered bacon cheeseburger and never got bacon on it... I am asking hooooow ? and whyyyy ? Today we did last mistake ordering from that place. Ordered pizza adding my own toppings . Paid 1.20 for extra sweetcorn but.. It came with barely any on it. We just counted 14 bits of sweetcorn on it. Only on one side of pizza... Okay lets open next item. My partner following menu choose Donner Chips and extra cheese. Exact description from online app we used. Came in with chill sauce it was never stated in the menu. Imagine if that would be person allergic to it? This place became dangerous to people to eat in. Working in the same industry I know for fact place can issue the refund and collect the food if customer is not happy with it or it was almost poisoned with it. End of the day over the phone person who picked up had no manners, customer service or English skills. Ive been lied to that they are not able processed the refunds because that's they policy. But he can make new food for us. We said that we don't want another food anymore because we are just put off from they food and we just want money back for that kebab and we are not asking for full order refund just for the one item. The worker whoever he is told us he's the manager of the shop and he doesn't want to refund us any money and asked ,,Don't call us for refund anymore" being rude and not understandable the point of the customer at all. I will definitely not be leaving this that way. I WILL NEVER RECCOMEND TO ANYBODY

Staying in a hotel so we placed an order for 7 different pizzas and they delivered the correct…read moreones! I loved the big chunks of mushrooms. The pizzas were warm (not hot) and tasted really good especially for delivery pizza. A step above Pizza Hut or Dominos.

Graziano’s Takeaway - Front

Graziano’s Takeaway

(2 reviews)

Hi All, I would like to call your attention to the poor food hygiene in this shop. The food is…read moreyummy (on the few occasions I've had it) but I have to say buying directly at the shop this evening and being able to observe how food was being handled gave me the shivers. I was absolutely appalled to see that the employees are using their BARE HANDS to touch all kind of food, both cooked food (such as fish) but also raw ingredients from the cold condiments section... They should wear gloves... I even saw the person preparing my order go out of sight further inside the kitchen and reappear a few seconds later with a handful of frozen peas in his BARE HAND which he threw into the frying pan to prepare my Risotto Verda. I said to the lady who had accepted my order that this was not OK, to which she said they ALL USED THEIR BARE HANDS AT THIS SHOP and this was OK as long as their hands were clean... I saw her using her BARE HAND to pull out two pre-cooked pieces of fish from the heated window to prepare somebody's fish and chips order... And this is the person who touched the till machine and handled cash, etc. I asked to speak to the manager but was refused. When I said I would unfortunately have to report them to the local food hygiene authority, there was a flurry of activity as another employee started dealing a number and handing the phone over to the lady speaking to me... I asked for my receipt so I could go (without the food obviously) and as I was going out of the shop she shouted behind me that I should better never go back... So adding poor customer service to poor food hygiene and handling... Just so disappointing. This can't be right. I have reported the shop to the local food hygiene authority. I would ask everyone reading this review to please observe if the hygiene remains poor at this shop and report them accordingly. It would be worth it if we could save at least one person from getting a bug or infection or food poisoning after eating food from this shop.

Insanely huge menu for such a tiny restaurant. Takeaway and delivery. Friendly service and good…read morefood at very affordable prices. Conveniently located right off of High Street.

New Serena - hotdogs - Updated May 2026

Loading...
Loading...
Loading...