Honestly HEALTH AND SAFETY HAZARD. Big bomb scare when you order there. My paitience wen out the…read morewindow today. I was usual customer for last 3 years. But starting from about 6 months ago me and my partner ordered food trusting what is in the description and we got in our calzone onions one of us is allergic to ! We phone up and had one resent to us quickly so we didn't make big deal of it. Next calzone order with big note on it NO ONIONS OR CHILLI SAUCE of course what we got ? Both. Another complaint and order resent with pick up of the old one. Couple weeks after that ordered plain pizza with cheese for myself and kid and got pizza with seafood instead ! Lets give them another chance 3 weeks ago since they have been doing good for us 3-2 weeks ago. Naaaah. Order American Beef burger half pounder with salad. Received no salad and quarter only, my boyfriend ordered bacon cheeseburger and never got bacon on it... I am asking hooooow ? and whyyyy ? Today we did last mistake ordering from that place. Ordered pizza adding my own toppings . Paid 1.20 for extra sweetcorn but.. It came with barely any on it. We just counted 14 bits of sweetcorn on it. Only on one side of pizza... Okay lets open next item. My partner following menu choose Donner Chips and extra cheese. Exact description from online app we used. Came in with chill sauce it was never stated in the menu. Imagine if that would be person allergic to it? This place became dangerous to people to eat in. Working in the same industry I know for fact place can issue the refund and collect the food if customer is not happy with it or it was almost poisoned with it. End of the day over the phone person who picked up had no manners, customer service or English skills. Ive been lied to that they are not able processed the refunds because that's they policy. But he can make new food for us. We said that we don't want another food anymore because we are just put off from they food and we just want money back for that kebab and we are not asking for full order refund just for the one item. The worker whoever he is told us he's the manager of the shop and he doesn't want to refund us any money and asked ,,Don't call us for refund anymore" being rude and not understandable the point of the customer at all. I will definitely not be leaving this that way. I WILL NEVER RECCOMEND TO ANYBODY

Staying in a hotel so we placed an order for 7 different pizzas and they delivered the correct…read moreones! I loved the big chunks of mushrooms. The pizzas were warm (not hot) and tasted really good especially for delivery pizza. A step above Pizza Hut or Dominos.

Evening eating out options are still few and far between in Dunfermline but there's no shortage of…read morehome delivery places so it's handy to know the best ones. The night I moved into the town I had Indian food delivered for tea so felt like the same tonight as I prepare (10 years (!) later) to leave. Funny how food and memory overlap. Anyway, New Serena is one of three I like, there's good veggie options, food and sauces are fresh and not too heavy. Always hot, get the order right and in decent time. As well as no minimum spend for delivery, free spicy onions and poppadoms even on my solo order is a nice touch.

Visited on 28 April and we were very impressed. Ciao Italia was recommended to us by the chap we're…read morerenting a property off for the weekend. We weren't disappointed! I had the Fillet Ciao Italia (which is essentially a fillet beef stroganoff) and my BF had the lasagne. Both were superb. The home made cheesecake is genuinely the best I've ever tried! I had pudding envy, as I'd gone for a sundae...which was great...but the cheesecake tasted incredible! The staff were friendly and the prices were fairly reasonable given the quality of the food (and the wine - I had a glass of house red. Delicious!) If you like Italian food then I'd definitely recommend a visit to Ciao Italia.

We walked in with no reservation and was able to be seated. We were greeted by a server that was…read moresuper nice. We ordered our starters and main courses at 730pm. We received our starters at 748pm. Our main dinner did not come out until almost 9pm. No wait staff came to check on us. It felt like they were avoiding us. Our food came out piping hot, but tooooo much salt on everything. We packed most of it up and brought it home... I do not plan on coming back here again... my first bad food experience in Scotland.

Great food wonderful service. All the waitresses was phenomenal had great suggestions. We had a…read moregreat time.

Lovely restaurant. Would highly recommend! Staff are kind food is lovely and the interior is such a…read morevibe! 10/10

Really wish I had stayed at home! 20 minutes in and had to ask for a waitress, ordered our meal and…read moresome garlic bread as this time starving, but asked to come as quick as possible. Another 30 minutes before we got the garlic bread then 20 minutes later the pizza, 1hr 10 to get a pizza!!,!

Well siyuated on the leisure park in dunfermline near the bowling and the cinema. This pizza hut is…read moregood value and pretty much always busy. They have a takeaway counter as well which has some pretty good offers. Sometimes you can get a deal with a purchase of pizza and cinema tickets

Do not sit next to the door. It can get hot. Food is good but not extraordinary. Ice machine can be…read moreslow.

This place is amazing. I have been a lot because the food is amazing! Try one of the pizzas with…read morechips on top and thank me later. One day we went and the pizza chef that was working was sick and they were waiting for the replacement. And they gave us free vegetarian rice balls which may sound really bad but trust me they taste amazing. The calamari is good. The servers are really nice and have good accents. The place looks like a real place in Italy. Just look at the place and you can tell it's an Italian restaurant.

Hi All, I would like to call your attention to the poor food hygiene in this shop. The food is…read moreyummy (on the few occasions I've had it) but I have to say buying directly at the shop this evening and being able to observe how food was being handled gave me the shivers. I was absolutely appalled to see that the employees are using their BARE HANDS to touch all kind of food, both cooked food (such as fish) but also raw ingredients from the cold condiments section... They should wear gloves... I even saw the person preparing my order go out of sight further inside the kitchen and reappear a few seconds later with a handful of frozen peas in his BARE HAND which he threw into the frying pan to prepare my Risotto Verda. I said to the lady who had accepted my order that this was not OK, to which she said they ALL USED THEIR BARE HANDS AT THIS SHOP and this was OK as long as their hands were clean... I saw her using her BARE HAND to pull out two pre-cooked pieces of fish from the heated window to prepare somebody's fish and chips order... And this is the person who touched the till machine and handled cash, etc. I asked to speak to the manager but was refused. When I said I would unfortunately have to report them to the local food hygiene authority, there was a flurry of activity as another employee started dealing a number and handing the phone over to the lady speaking to me... I asked for my receipt so I could go (without the food obviously) and as I was going out of the shop she shouted behind me that I should better never go back... So adding poor customer service to poor food hygiene and handling... Just so disappointing. This can't be right. I have reported the shop to the local food hygiene authority. I would ask everyone reading this review to please observe if the hygiene remains poor at this shop and report them accordingly. It would be worth it if we could save at least one person from getting a bug or infection or food poisoning after eating food from this shop.

Insanely huge menu for such a tiny restaurant. Takeaway and delivery. Friendly service and good…read morefood at very affordable prices. Conveniently located right off of High Street.

Great service, Lauren and Erin were very helpful. Food was hot and tasty! Kids menu great for picky…read moreeaters. Desserts also had a great selection. Will definitely be back soon!

Another great meal and catch up with friends at Frankie & Benny's Dunfermline…read more Good food, good company and 2 very happy little girls