Honestly HEALTH AND SAFETY HAZARD. Big bomb scare when you order there. My paitience wen out the window today.
I was usual customer for last 3 years. But starting from about 6 months ago me and my partner ordered food trusting what is in the description and we got in our calzone onions one of us is allergic to ! We phone up and had one resent to us quickly so we didn't make big deal of it.
Next calzone order with big note on it NO ONIONS OR CHILLI SAUCE of course what we got ? Both. Another complaint and order resent with pick up of the old one.
Couple weeks after that ordered plain pizza with cheese for myself and kid and got pizza with seafood instead !
Lets give them another chance 3 weeks ago since they have been doing good for us 3-2 weeks ago. Naaaah.
Order American Beef burger half pounder with salad. Received no salad and quarter only, my boyfriend ordered bacon cheeseburger and never got bacon on it... I am asking hooooow ? and whyyyy ?
Today we did last mistake ordering from that place.
Ordered pizza adding my own toppings . Paid 1.20 for extra sweetcorn but.. It came with barely any on it. We just counted 14 bits of sweetcorn on it. Only on one side of pizza...
Okay lets open next item. My partner following menu choose Donner Chips and extra cheese. Exact description from online app we used.
Came in with chill sauce it was never stated in the menu. Imagine if that would be person allergic to it? This place became dangerous to people to eat in.
Working in the same industry I know for fact place can issue the refund and collect the food if customer is not happy with it or it was almost poisoned with it.
End of the day over the phone person who picked up had no manners, customer service or English skills. Ive been lied to that they are not able processed the refunds because that's they policy. But he can make new food for us. We said that we don't want another food anymore because we are just put off from they food and we just want money back for that kebab and we are not asking for full order refund just for the one item.
The worker whoever he is told us he's the manager of the shop and he doesn't want to refund us any money and asked ,,Don't call us for refund anymore" being rude and not understandable the point of the customer at all.
I will definitely not be leaving this that way.
I WILL NEVER RECCOMEND TO ANYBODY read more