The newly renovated New Orleans airport is a dream! It is very easy to navigate and it is well…read moresigned. It is quick to get through TSA pre-check and there are amazing food options once you go through security. If you have priority pass, there is club access past security. There was a wait the day that we were there, but we were in within about 10 minutes. The airport is clean and very well lit. There's ample seating at the gates with charging ports if you're running low on battery. And if you need one more beignet before you leave, you can get it inside the airport!

We flew in and out of MSY. Arrival was easy, with good signage for the ride share area. I…read moreappreciate that it is near the terminal and easy to find. Flying out, we used TSA Touchless, which worked well. The 4 stars is because there were only 2 security scanners in operation and they kept letting people through with no space to form a line after agents checked IDs. Not ideal at all.

Hospitality at its finest !!!! They truely care about their customers and the team. Way to shine…read moresouthwest

Worst airline EVER !!…read more Me and 3 others were supposed to fly out of New Orleans march 16th at 5:10am .. We got there at 2am ... they didn't open their ticket counter / baggage counter till 3:45am Not only that but they admitted they were short staffed and had all 5 lines converge into a single line in the middle which made it take 3x longer to get our bags dropped and get to TSA . Also I had pre requested wheel chair help because I was injured and couldn't walk at the time . The clerk at the counter told me . And this is an exact quote " sorry where short staffed today , we have too many call out s , your gonna have to deal with it your self " which they legally have to provide wheel chair assistance .. Well long story short we didn't get to the ticket counter because of their short staffing till right before 5am ... then through tsa and the flight had already taken off .. Their best option was to rebook us on another flight. The next day in the afternoon and we wouldn't arrive till almost midnight ... over 32 hours AFTER we were supposed to already be there ... this would leave just 1 full day for our small vacation so we said no thank you .. give us our refund because that is not acceptable .. But it was their short staffing that caused this issue in the first place . So I emailed them and requested they cover the cost of our non refundable Airbnb because this was caused by what the even consider Controllable issues . They could have atleast offered what they give to those who need to be bumped to another flight considering this was their fault . Which is $2150 per person . But they basically told us to deal with it and accept that they ain't doing jack sh*t for us , they are the absolute worst Not to mention the wheelchair assistance issue . My suggestion is to NEVER fly Southwest Airlines,.. they are terrible and have garbage customer service !!!!

Arriving back in Louisiana last night and discovering that my luggage had not arrived, especially…read moreafter the issues I had already experienced with KLM on this trip, was upsetting to say the least. However, I was assisted by a wonderful Delta representative named Deidre. While she was not able to fully resolve the issue at that time since it originated on the KLM portion of the trip, what stood out most was that she genuinely cared. She gave me the space to express my concerns, made me feel heard, and offered support beyond what was immediately within her control. It was refreshing to be treated as a human being rather than just another problem. Deidre assured me she would escalate the issue and personally follow up when she returned to work the next day. This morning, I connected virtually with another kind and helpful representative named Cindy. Cindy was able to assist with the part of the issue that Deidre did not have the capability to resolve, and she successfully located all of my luggage. After the return trip I had experienced, I was incredibly grateful for the care, professionalism, and kindness shown by both of these women. My luggage is scheduled to be delivered today, and the final piece that was previously unaccounted for will be delivered tomorrow.

Whyyyyy??? No WiFi! Straight trash. If don't get offered a beverage?!!? This is not acceptable.read more

This was a truly annoying experience. Security was such a clusterf* here. Lucky me chose the row…read morethat had its machine turned off after all of my stuff was on it; not sure if it was a computer issue or what since that wasn't communicated to us. They had us leave our bags and go through the scanner regardless. For some reason, my shoes set off the sensor, which makes no sense since they didn't in any other airport. They had me take them off to go back through, but instead of putting them on the conveyer that all my other stuff came out of, I waited and waited and waited, until finally I asked, and they had come out on another scanner! I'm so glad I had given myself ample time to get through security, but geesh. Some basic organizational skills would benefit them.

I have Global Entry which allows me to use TSA PreCheck for domestic flights. I have noticed over…read morethe years the lines have gotten longer but they move really fast. I also like the idea I don't need to undress just make sure my pockets are empty. I am usually in and out very quickly. So I guess its a good deal. my wife has Clear and I always beat her out. LOL

What can I say. We landed here without any complications. When we disembarked everything was…read moreclosed. Good thing things stay open late on the quarter as we were hungry. The bathrooms were convenient and clean. Our luggage was on the carousel when we got down to pick it up. We have no complaints for the airport.

Booked my flight from BWI to New Orleans. Arrived at Charlotte for the transfer of flights.. That's…read morewhen all hell happened. We were boarded on the plane sat for about an hour then we're notified. The plane had mechanical issues.. was told we had to exit the plane and they were going to see if another plane was available. Notified the plane was available, then was told that plane had mechanical issues.. now remind you the plane from Charlotte to New Orleans was supposed to land at 10:50 PM.. we had to stay at the airport all night to board a plane at 5:38AM. American Airlines did not offer the passengers anything no room reservation no food voucher absolutely nothing. with that being said, I missed my business meeting because of these issues.. I believe American Airlines could have handled the situation much better than they did.

Highly recommend this lounge if you have a credit card that offers this lounge as a perk. It is a…read moresmaller lounge in comparison to other delta lounges, but the hospitality and amenities are still the same. Plenty of options to sit and relax before your flight. There are many food, beverage, and snack options available. The staff is helpful and kind offering piece of mind before flying out to your next destination. It makes the travel experience much more relaxed and enjoyable. I look forward to visiting this lounge the next time I am in New Orleans.

Disappointing as a Diamond member A kids section is needed…read more Last few times the food is cold and inedible

Lounges are limited at the New Orleans airport. We were able to access this Lounge with our…read morePriority Pass. We did have to join the waitlist, where we were told it would be 60 to 85 minutes. In fact, it was probably less than 15 minutes before we got the text that we could come in. There's lots of seating and they have a full bar. A coffee machine, juice and a water machine are also available. The breakfast options were actually pretty good with eggs, bagels and toast, yogurt, parfait, fresh fruit, as well as other items. It was clean, and there was plenty of staff coming around, making sure the tables were remained in tiptop shape.

This club is included with my credit card. Without the card I believe it's 60$ per person. My…read morepartner and I got in free with priority pass! There was a 10-15 wait and the. We were invited in. Once in the club there is small food area with snacks and small bites. There's coffee drinks and a full bar. The seating is comfy and power outlets are available for charging. The vibe is relaxed and the club is clean and fresh. It's a great credit card perk and we stayed for about an hour and a half. Better than sitting at gate. The restrooms are clean and easy to access.

We had a good experience with United airline. We don't have anything unkind to say. Everyone was…read morevery kind to us while boarding, during flight and off boarding. We appreciated yall

First and foremost, the staff is excellent...from the agents to the food, from the cleaning crew to…read morethe bartender. A wide variety of food selections, lemon water and a sophisticated soda machine. This club is spotless and the restrooms are clean and refreshed frequently.

I needed assistance and decided to call this business at 18556576600 The response time was decent…read moreand the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

I needed assistance and decided to call this business at 18337089019 The response time was decent…read moreand the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.