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    New Magic Academy

    1.0 (1 review)
    Open Open 24 hours

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    3 years ago

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    Twin Lakes Family YMCA

    Twin Lakes Family YMCA

    3.1
    (96 reviews)

    I had a great experience today at the Twin Lakes Family YMCA. I was a member about 10 years ago…read moreafter having significant surgery but once I went back to work, I gave it up. Today, at the reception desk, there was a woman by the name of Amy, she was delightful, and although I had a boatload of paperwork to do, she was very helpful and answered all my questions. She then walked me over and showed me how to sign in electronically with my new membership card, (which I was so grateful as now I will know how to do it without addl. assistance) and not worry about checking in! I then took a walk-through the facility paying special attention to the pool areas. Amy had advised me that there was Silver Sneaker Exercise Class at multiple times two days a week, but there was an extra fee attached to it. Once all my paperwork was completed I went walking down the halls to check out everything that was in progress. The pool area is very nice. Very clean with lots of options , there are lanes open in the big pool for lap swimmers. There are classes that happen in the big pool and lessons. I decided it was worth the $40 a month to take the silver sneaker therapy pool class. As It will help me develop a routine. On my way out. I saw a display of T-shirts in various colors and sizes that all had the YMCA logo. I decided it would be nice to have one so I found my size and took it back to the desk where Amy checked me out. She also helped me complete the forms necessary to take the class and made sure they had room as there are a maximum of 10 people , ensuring that you have a good experience. I'm very excited to start tomorrow. I told Amy she really is an exceptional representative of the Twin Lakes YMCA as her customer service is exquisite!!! More to come......

    UPDATE: Got a call from the manager of the camp at Twin Lakes and he was very nice and apologetic…read moreand promised to give me a refund for the concession money we put in my kid's account. Apparently the sky trail concession stand was closed (but yet they still had it included in the email to send money for your campers!?) He also promised to send me an email with his direct contact info so if I decided to give the camp another try, I could get ahold of him since the camp director never bothered to respond to me. Well, I never heard back from him and I didn't get that promised refund! I called a week later and he processed the refund and offered to send me that email. I told him this was very bad business and now my daughter definitely wouldn't be coming back. He didn't really care and gave the excuse that they have 600 kids coming through the camp each week and he was so busy. It would have taken him no more than 5 minutes to make this right and refund my money. When a place can't handle the lowest level of customer care and business, I'm definitely not going to trust my child to be in their care. We were so excited to try out YMCA Twin Lakes this year because we have only heard amazing things. Unfortunately, our experience was NOT amazing. It would have been salvageable if my concerns were answered and addressed but it's been over two weeks now and the director has yet to call or email me back. I called twice, texted once, and emailed twice. If I can't get ahold of a camp director with issues, it does not make me feel comfortable having my child in their care. We did a "cake decorating" camp and the first day they used markers to color a worksheet with a cupcake on it. Pretty lame but thought maybe they didn't have much time the first day. Second day, they used mashed potatoes to practice piping icing. Third day, air clay sculpting. They didn't end up actually touching real cake and icing until Thursday and Friday. The camp just didn't deliver on the magical cake decorating experice we were expecting. All could have also been forgiven if they could have been doing some of the amazing activities provided on campus. My camper struggled with the heat, long lines and ultimately, running out of time for activities and not getting a turn. They also only got into the water twice the whole 5 HOT days. Very disappointed with the camp but even more disappointed that I reached out with concerns and they never bothered to answer. There are too many amazing camps in Austin to bother with one that doesn't seem to care or acknowledge that they dropped the ball on this camp. To make matters even more frustrating, we recieved an email with a link to put money on our kid's account to buy popsicles, gatorade and snacks throughout the day. I put $10 on my kid's account and she was never afforded the opportunity to even visit the snack shop while at camp! It's non-refundable and I reached out to also request a refund and have yet to hear back on that as well. Couldn't recommend it to anyone.

    The Spinning Wheel ATX

    The Spinning Wheel ATX

    4.9
    (15 reviews)

    Service: 5 Facility: 5, Products: TBD…read more Our group of 5 came to try out making pottery during the Valentine's Day promotion, which is now sold out. Rakhi and her staff, including Maya and Karis, were fantastic. Our ability to follow directions and create the initial form varied among our group, and some had to restart from the beginning more than once. Maya was very patient with us and adjusted how much she assisted by each person's ability. Knowing we were first timers, the staff were very encouraging and helpful as we selected our shapes and attempted to create them. They also helped us personalize each piece with additional designs, and we're very excited to see how everything turns out. There are two parts to this class, creating a piece for baking and in a few weeks we'll return to paint and glaze the pieces so they're food safe. I think we're going to take a longer course the next time!

    I attended a Valentine's Day event last month with The ATX Dog Mom Social Club at The Spinning…read moreWheel. There was confusion over pricing and timing. The event post noted one price and when we got to the event, we were told it would cost extra to glaze the bowl which was a necessary step make the clay piece food-safe. We were making dog bowls so of course we wanted them to be food-safe but it was a bummer that we would have to pay an additional fee on top of what we had already paid. I was charged more than others in my group! We were instructed to make our bowls outside on the picnic tables which weren't flat surfaces. The event poster also stated that we could shape our clay by hand or use the spinning wheel. The spinning wheels weren't even offered to us. Overall, I attended this event to make new friends and create something nice for my dog. I accomplished both so that was a win! While I most likely won't come back, this business is a fun concept that is great for groups of young children and I even saw a mother bring in her young daughter with her to glaze pottery together which was so sweet but the pricing and timing to pick up your artwork could be clearer. Also parking is very limited so park next door at the gymnasium.

    New Magic Academy - magicians - Updated July 2026

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