I had a great experience today at the Twin Lakes Family YMCA. I was a member about 10 years ago…read moreafter having significant surgery but once I went back to work, I gave it up. Today, at the reception desk, there was a woman by the name of Amy, she was delightful, and although I had a boatload of paperwork to do, she was very helpful and answered all my questions. She then walked me over and showed me how to sign in electronically with my new membership card, (which I was so grateful as now I will know how to do it without addl. assistance) and not worry about checking in! I then took a walk-through the facility paying special attention to the pool areas. Amy had advised me that there was Silver Sneaker Exercise Class at multiple times two days a week, but there was an extra fee attached to it. Once all my paperwork was completed I went walking down the halls to check out everything that was in progress. The pool area is very nice. Very clean with lots of options , there are lanes open in the big pool for lap swimmers. There are classes that happen in the big pool and lessons. I decided it was worth the $40 a month to take the silver sneaker therapy pool class. As It will help me develop a routine. On my way out. I saw a display of T-shirts in various colors and sizes that all had the YMCA logo. I decided it would be nice to have one so I found my size and took it back to the desk where Amy checked me out. She also helped me complete the forms necessary to take the class and made sure they had room as there are a maximum of 10 people , ensuring that you have a good experience. I'm very excited to start tomorrow. I told Amy she really is an exceptional representative of the Twin Lakes YMCA as her customer service is exquisite!!! More to come......

UPDATE: Got a call from the manager of the camp at Twin Lakes and he was very nice and apologetic…read moreand promised to give me a refund for the concession money we put in my kid's account. Apparently the sky trail concession stand was closed (but yet they still had it included in the email to send money for your campers!?) He also promised to send me an email with his direct contact info so if I decided to give the camp another try, I could get ahold of him since the camp director never bothered to respond to me. Well, I never heard back from him and I didn't get that promised refund! I called a week later and he processed the refund and offered to send me that email. I told him this was very bad business and now my daughter definitely wouldn't be coming back. He didn't really care and gave the excuse that they have 600 kids coming through the camp each week and he was so busy. It would have taken him no more than 5 minutes to make this right and refund my money. When a place can't handle the lowest level of customer care and business, I'm definitely not going to trust my child to be in their care. We were so excited to try out YMCA Twin Lakes this year because we have only heard amazing things. Unfortunately, our experience was NOT amazing. It would have been salvageable if my concerns were answered and addressed but it's been over two weeks now and the director has yet to call or email me back. I called twice, texted once, and emailed twice. If I can't get ahold of a camp director with issues, it does not make me feel comfortable having my child in their care. We did a "cake decorating" camp and the first day they used markers to color a worksheet with a cupcake on it. Pretty lame but thought maybe they didn't have much time the first day. Second day, they used mashed potatoes to practice piping icing. Third day, air clay sculpting. They didn't end up actually touching real cake and icing until Thursday and Friday. The camp just didn't deliver on the magical cake decorating experice we were expecting. All could have also been forgiven if they could have been doing some of the amazing activities provided on campus. My camper struggled with the heat, long lines and ultimately, running out of time for activities and not getting a turn. They also only got into the water twice the whole 5 HOT days. Very disappointed with the camp but even more disappointed that I reached out with concerns and they never bothered to answer. There are too many amazing camps in Austin to bother with one that doesn't seem to care or acknowledge that they dropped the ball on this camp. To make matters even more frustrating, we recieved an email with a link to put money on our kid's account to buy popsicles, gatorade and snacks throughout the day. I put $10 on my kid's account and she was never afforded the opportunity to even visit the snack shop while at camp! It's non-refundable and I reached out to also request a refund and have yet to hear back on that as well. Couldn't recommend it to anyone.

Service: 5 Facility: 5, Products: TBD…read more Our group of 5 came to try out making pottery during the Valentine's Day promotion, which is now sold out. Rakhi and her staff, including Maya and Karis, were fantastic. Our ability to follow directions and create the initial form varied among our group, and some had to restart from the beginning more than once. Maya was very patient with us and adjusted how much she assisted by each person's ability. Knowing we were first timers, the staff were very encouraging and helpful as we selected our shapes and attempted to create them. They also helped us personalize each piece with additional designs, and we're very excited to see how everything turns out. There are two parts to this class, creating a piece for baking and in a few weeks we'll return to paint and glaze the pieces so they're food safe. I think we're going to take a longer course the next time!

I attended a Valentine's Day event last month with The ATX Dog Mom Social Club at The Spinning…read moreWheel. There was confusion over pricing and timing. The event post noted one price and when we got to the event, we were told it would cost extra to glaze the bowl which was a necessary step make the clay piece food-safe. We were making dog bowls so of course we wanted them to be food-safe but it was a bummer that we would have to pay an additional fee on top of what we had already paid. I was charged more than others in my group! We were instructed to make our bowls outside on the picnic tables which weren't flat surfaces. The event poster also stated that we could shape our clay by hand or use the spinning wheel. The spinning wheels weren't even offered to us. Overall, I attended this event to make new friends and create something nice for my dog. I accomplished both so that was a win! While I most likely won't come back, this business is a fun concept that is great for groups of young children and I even saw a mother bring in her young daughter with her to glaze pottery together which was so sweet but the pricing and timing to pick up your artwork could be clearer. Also parking is very limited so park next door at the gymnasium.

Tumble tech is one of the best gymnastics facilities for kids in Cedar Park…read more It's a huge area with classes for tumbling, parkour and gymnastics at various levels. The coaches are energetic and front desk staff is friendly. You can drop off kids for 3 hours every Saturday for free play and pizza (Saturday Night Live!) and they offer full/half day summer camps too.

Cheer, Tumbling, Parkour. Our kids do it all. We love Tech Cheer. Our daughter has been going to TT…read morefor 5 years, 3 years doing cheer. She loves it. Very positive environment where they focus on being a fantastic team that wins, as well as it being fun for the athletes. Top notch coaches who really care!! My daughter went from a back walkover to a full tuck in one year. They will check the parents who go overboard, which I appreciate - makes sure the coaches are the ones to instruct the athletes and keep the atmosphere positive! Know how to bring out the best in our kids!! My son started with parkour and now does tramp wall. He connects with his coaches and comes in on off hours to hang out. My littlest daughter starter with tumbling and then moved to parkour and loves that. I would highly recommend checking it out!!

This place is a hidden gem here in Austin- super cool studio with an amazing Art Instructor Amber!…read moreHad my daughter's 11th birthday - choose to do the splatter paint room and kids LOVED every minute of it. Her studio itself is a work of art, so you are inspired as soon as you step onto her property tucked up a hilltop with Lake Travis in the background! Amber does a wide range of art mediums for both children and adults. And we learned she does summer camps too! I would check this place out no matter how old you are- it's worth going to!!!

We just left the Art Barn, splatter paint party with Mrs. Gordon and it was THE ultimate party!! 3…read morehours of structured, chaos, colossal fun!!! Mrs. Gordon communicated everything so well, we knew exactly what to expect and how to prepare for the party. Her structure helped the party run smoothly...well-oiled machine! The girls rain wild. Splatter painted every inch of the room, themselves, and their canvas - followed by the water slide and foam cannon. Honestly, the perfect combo! Even my 12 yr old son jumped in on the fun. I cannot recommend the art barn enough...the moms are talking about the adult retreat next!! Bonus: Mrs. Gordon documents the whole experience by capturing the best pictures and sharing them immediately! Double bonus there is an arcade room my son enjoyed...no one was bored on her watch!

I wanted to reach out and give a 5+++ review for Art Beat. The dance programs starting with the…read moreyoungest children are just phenomenal. The teachers are brilliant, caring, patient, engaging and loving. This studio strives to instill a love of dance while embracing good technique with long term ability to dance. Casses are fun and enjoyable for everyone that is a part of them. Communication is top notch in every aspect of the studio. The owner, Brenna Kuhn is unmatched in her focus on providing the best dance experience for all. This studio offers dance classes inany genres and is welcoming to anyone that wants to dance. Its the best!!!

I volunteer at Art Beat every Saturday morning and this is the most wonderful community to be…read moreinvolved with! The teachers are passionate and loving, the students are dedicated, and the facilities are top notch. Your first class is free, so come on down! They have lots of classes for both kids and adults.

We've been going to Summer Spark the past three summers, and my two 8 year olds are so excited to…read morego back this summer. This is such a special camp. The owner picks very high quality staff (teachers, I'm pretty sure) and trains them very well. It's not just a camp, it's a giant leap forward in your child's social, emotional development and problem solving skills. But the kids would not tell you that, they just love that they are having fun! I love that they get out and explore nature and create stuff out of recycled materials to solve fun challenges. They also learn the vocabulary of growth mindset and team work. The only drawback has been the location - but they've already fixed that by expanding to additional locations. Oh, and yes, it is one of the most expensive camps, but it's worth it!

My daughter absolutely loved this camp and Skylar Bossen is such an amazing camp coordinator. We…read morewill definitely be returning.

Player safety is clearly not a priority here. I've played and captained coed teams for 8yrs but the…read morerecent mismanagement is unacceptable. Teams are routinely placed in leagues they don't belong in, resulting in blowout games, aggressive behavior, and zero competitive balance. On top of that, there have been multiple serious assaults, including me being hit in the face by a player wearing a watch and one of my players being punched and kicked in the head with no consequences. Instead of addressing safety issues, their solution was to move my beginner team up a division without notice, after we had already paid and no refunds. I would strongly warn others that if you value fair play or basic safety, look elsewhere.

What a great spot to have so close to home. We've been wanting to get out 3 year old into soccer…read morefor some time but never wanted to make the jump because of the heat. We stumbled upon SoccerZone and decided to give it a shot. We signed up for a free trial class online without any issue and couldn't be happier. The class was small, and the two teachers were fantastic. Both were incredibly friendly and welcoming. The entire building was well built out and perfect to get my son his intro into soccer.

We had my 10 year old daughter's birthday here and they loved it. They had so much fun dressing up…read morethe bunnies and taking them around to the various play areas. Then we moved to the house where they met a variety of animals to pet and hold. They allowed us to bring all our own food and drinks and had plenty of space for the kids to play. If your kids love animals, this is a great place to have their birthday party.

This place is awesome! She keeps a limit on guests which is great so it's not over crowded.. there…read moreis so much to see and do here we will be back! There is a cute play area along with pens that hold little animals such as mini horses, donkeys and goats.. there is a rabbit home fully decorated with all kinds of things ... houses, apartments, foods, clothes and stations for the rabbits such as bath and diner... then there is more pens with ducks and geese with rabbits and mini pigs.. a small home with fish and reptiles and a tumble room with music and bounce areas for the kids... my daughter and I absolutely loved this place. Very nice. And "Mrs Nature Lady" was extremely sweet, very welcoming. We will be back!!