If I could give 0 stars I would STAY AWAY I REPEAT STAY AWAY
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I would first like to commend the blonde woman with glasses who provided exceptional customer service during my visit to this establishment. She was attentive, professional, and kind. If you choose to visit this location despite my experience, I highly recommend requesting her assistance.
Unfortunately, my overall experience here was nothing short of appalling, primarily due to the behavior of the manager, Freddie Kruger aka Leslie, whose actions were both unprofessional and, frankly, disturbing. I visited this winery on 11/18/24 around 1:30 PM with a friend while on my last day of a trip from Los Angeles. My friend suggested this place, but it turned out to be one of the worst experiences I've ever had.
We ordered two wine flights and decided to sit outside to enjoy the beautiful weather. Almost immediately, flies fell into my wine, so I returned inside to request assistance. I sought out the kind woman who initially helped us, but instead, I was approached by Leslie, the manager. Her demeanor was hostile from the start. When I politely explained the situation and asked for a fresh glass of wine, she angrily denied my request, insisting there was no issue with the drink. When I showed her the glass to prove otherwise, she began to argue with me, placing blame on me for the situation.
After a prolonged back-and-forth, she shockingly suggested removing the fly from the glass and insisted I drink the same wine. I was utterly stunned by her response. I calmly explained that as a paying customer, I expected a fresh glass since I hadn't even taken a sip. Her refusal and outright hostility escalated, and the anger and animosity in her demeanor were palpable.
Thankfully, the woman who initially helped me stepped in and poured fresh glasses of wine, apologizing for her manager's behavior. However, Freddy Kruger aka Leslie continued her unprofessional conduct by insisting that I relocate to an upstairs seating area, as though I were a child being reprimanded. I chose to ignore her antics and instead focused on one of the other staff member, who explained the fly issue and assured me she would assist with anything else moving forward.
The treatment I received from Leslie was unacceptable and deeply troubling. As an African American woman, I have unfortunately experienced similar discrimination in the past, but I refuse to support an establishment where such hateful behavior is tolerated. Leslie's actions were not only unprofessional but indicative of a deeper issue that needs to be addressed.
To make matters worse, the food was mediocre and not worth the price. I strongly encourage others to find a different winery to enjoy. This place is poorly managed, and no customer should have to endure such treatment. Leslie should be held accountable for her behavior--her attitude and actions are entirely unbecoming of someone in a leadership position. read more