I wish I could write a positive review, but my experience with New Image Plastic Surgery has been deeply disappointing. I went in for what I thought would be a straightforward chin implant surgery, but after three surgeries (the original procedure and two revisions), the results were still disastrous. I ended up paying upwards of $6,000 to have the implant removed at another clinic because I couldn't trust New Image any longer. While they offered to remove it for free after the second revision, I couldn't imagine being on their operating table for a fourth time--especially not with my current face staring back at me in the mirror every day.
I want to be clear--I'm not writing this out of anger, but out of sadness and frustration. I trusted New Image to help me, and they fell short at every turn. The office and nursing staff were kind and attentive, but that doesn't change the fact that the surgeon dismissed my concerns - repeatedly - even when the issues were apparent from the very first surgery.
I know the clinic will undoubtedly try to discredit my claims or mention I did not attend all of my follow-up appointments or that I'm misrepresenting things in some way (bc of course they will, this is their livelihood), but I want to clarify that this only happened after my concerns were repeatedly - repeatedly - ignored. By that point, I had completely lost faith in their ability to address my concerns. My complaints were repeatedly brushed off as unrealistic, even though they were offering to do revisions for free at the same time; it's hard to trust a provider who dismisses your concerns while simultaneously acknowledging the need for corrections.
For anyone who might think this review is an exaggeration or misrepresentation, I want to be transparent. I have detailed documentation of my experience, including recordings with transcripts of follow-up appointments, a CT scan from 1 year after the second revision, and surgery notes from the surgeon I paid to remove it. If anyone is considering using this clinic and would like to see this documentation, I would be happy to share it privately. I simply want others to have all the facts before making such an important decision.
I regret ever stepping through their doors, and I hope no one else has to go through what I've experienced. Please, if you're considering plastic surgery, do your research thoroughly and don't just trust the sales pitch. The consequences of choosing the wrong provider can be devastating. read more