1. New Image Customs

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National City, CA

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New Image Customs

4.4 (13 reviews)
Closed • 9:00 am - 5:00 pm

Services - New Image Customs

Auto body restoration

Bumper repair

Collision repair

New Image Customs Photos

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Recommended Reviews - New Image Customs

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Pejmaan T.

The guy (Lafayette) is a Cheap, Greedy. Untrustworthy, Flip-Floper and gouger who should not be trusted because he does conspiracy for living! He is a FRAUD and here is why: I was referred by a former employee of that place (Javier) to this shop with such a long and meaningless name to replace wheels (rims) of for Mercedes-Benz S class, I got a cold reception over the phone when I called the guy in a first place (owner named Lafayette!) to set up a business appointment! On March 19th I grabbed a sample of rim and I drove nearly 70 miles to get to his dirty and worse than a "Junk Yard" so called "shop" in National City! Despite his cold and very unfriendly on the phone and in person receptions (even though I offered to buy lunch for his employees to give him a friendly faith which he said "there is no need to" in response instead of thank you!) But just because of reference a work employee gave about him despite horrible level of professionalism and really nauseating hia shop conditions I decided to give him my business anyways! He measured my Mercedes left front wheel not at safe equipped shop (if he had any! I didn't see any!) but in the middle of his junk yard's drive way under hot sun to order spacers were needed! He said the cost for spacers and installing would be $706.06, and he wants 386.06 of it right away and $320.00 also when he completed the installation, and he said he wants all in cash! I quickly gave him a personal check since I usually don't carry cash in a large amount but I've got a feeling that he's pretty money hungry since he dose't pick up calls but rather texts, so he doesn't pay for possible costly phone calls, and he gets opportunity to think about answers by texting instead and doesn't want even pay a few cents to credit card company to make his business more customary, professional and easy to pay! I asked him if he can also find out about cost of set of 4 good-looking quality tires to put on new 4 rims, he gave me the estimate on tires and when I verified price for the same tires at other stores I noticed he quoted me $43.00 more expensive on each tire for total of $172.00 plus taxes and labor cost in addition which would be exceed $200.00 difference! I texted him and honestly told him the price for tires he quoted me at other store is $172.00 lower and I can buy my own tires if he wouldn't mind! He immediately texted me back and said he changed his mind, and he would not do the job, and he asked me to stop by and grab the spacers and bolts he ordered for and leave! I got shocked by his "My way or Highway" business practice and an obvious super cheap, greed and flip-flop mentality the guy has! The fact that he punished me by denying me a service he signed the agreement and has already got partially paid for to complete demonstrates his elogic that saying "You obey to pay me the amount I ask or I'll feel free to illegally flip-flop and throw the agreement to trash can under my desk"! I came to his business to have the service he supposed to equally give to community members regardless of their skin color, national origin and gender but ended up buying his spacers he refused to provide the whole seller's invoice for if he really ordered those for my car (because he probably was stock with those spacers and got a golden opportunity to get rid of them for nice cash without any other involvement! Anyways. I drove another 70 miles to him again to pickup those mandatory sold spacers, I took my wheels. Bolts and Spacers to Discount Tires close to his shop, and they did an awesome job of replacing them and also installing set of 4 brands new similar with those Lafayette was trying to gouge me by saving $240.00! That was my 1st and definitely the last business experience with a Junk yard called New Image Customs which as you can see in their Yelp's record doing a reverse discrimination by accepting a black customer ONLY! I was the only non black customer of him which ended up abused and denied service! I enclosed the invoice as an evidence to my dissatisfaction experience I've ended up with the. I hope no other customer gets what I went through!

My new and improved truck!
Richard E.

This place is the bomb I would definitely recommend you bring your vehicle here. I brought my truck here after another shop messed it up and these guys not only fix it they made it better than ever! The owner and staff are super friendly and treat you like family. I couldn't have asked for a better experience. Again, this place is definitely recommended!

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6 years ago

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5 years ago

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12 years ago

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12 years ago

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10 years ago

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12 years ago

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14 years ago

These guys are awesome...sooooo nice. When it comes time to fix the tint on my car, I know where I'm going.

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10 years ago

I have taken all my rides to these guys and have always gotten back great results. Thanks NIC

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Review Highlights - New Image Customs

“Not only did they make my car look brand new again I was able to continue to drive my vehicle while I waited on my new bumper to be prepped and painted.”

Mentioned in 2 reviews

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South Bay Autohaus

South Bay Autohaus

(83 reviews)

I just moved to Chula Vista and needed a shop that specializes in MBenz; SB Autohaus came highly…read morerecommended and now I see why they have great reviews! From the initial phone call until I picked it up, the crew at SB Autohaus explained everything they found, the work they needed my approval for to move forward and the detailed pricing that I should expect to see on the invoice. My car sat in my driveway for a couple years bc it was just cheaper to drive my Honda. When I took it in there was some type of leak, the brake fluid was sludge, my wipers were cracked and crusty. They kept my car for two days and replaced all the tubes and fluids that needed replacing. I was pretty adamant about getting new brakes but they said no, drive it around first because there was still a good amount of padding and I wouldn't need brakes for a while still. No upselling, no pushy "you might need this and this and this" like other places, just a clear and concise description of what needs to be done and a checklist of what to look out for in the future. After this experience there are two things I do know - I will probably buy another Benz bc of it's reliability and once it's out of the original factory warranty, I'll take it to SB Autohaus for Service A & B and whatever else needs repair.

I recently took my Mercedes GLC 300 in for a brake pad replacement and battery replacement…read more From the very beginning, customer service was excellent both over the phone and in person. Compared to the dealership, their prices are a great value. I had originally planned to have the work done at the dealership, but after learning about their 20% first-time customer discount, I decided to give them a try. Initially, I only needed my brake pads replaced. However, my car started displaying battery warnings, and both AutoZone and my Mercedes-Benz advisor confirmed that the battery needed to be replaced as well. Since I was already planning to come here for the pads I decided to have both services done here. I dropped my vehicle off around 2:00 PM, and it was ready by 9:00 AM the following morning, which was a very quick turnaround. My only concern came after reviewing the invoice. The total seemed higher than I expected, and after taking a closer look, I realized I had been charged a diagnostic fee for the battery. When I mentioned the warning messages, the staff said they would "check it out." Had I been told they would do a diagnostic to confirm and charge for that, I would have declined it and simply proceeded with the replacement. That said, this experience would not stop me from returning or recommending this shop. The service was professional, the staff was friendly, and the work was completed quickly. My only suggestion is that if you already know exactly what service your vehicle needs, make that very clear upfront so they don't run a diagnostic that is not needed.

New Image Customs - bodyshops - Updated October 2026

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