1. New Image Auto Glass

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Frisco, TX

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New Image Auto Glass

5.0 (5 reviews)
Closed • 8:00 am - 6:00 pm

Services - New Image Auto Glass

Auto mirror repair

Auto mirror replacement

Auto window repair

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Safelite

Safelite

(28 reviews)

This appointment was as smooth as could be. I went in wondering if I should just do the drop off…read moreand come back, I thought I was going to be spending a whole morning there so I brought all my work stuff. An hour of me getting into my emails my car was done! The service was professional especially with the automated SMS updates so I didn't miss my appointment were a bit much, but I get it. Quick and a job well done! I believe my technician was Kenneth, great work ethic, very friendly, and efficient. Would be happy to suggest this company and his service as it has been a month now and everything is working as normal, no leakage or errors. On a plus side the two service reps in the office were polite and friendly to converse with and make the trip to stay enjoyable.

Took my car in for a chip repair on Saturday. They tried to fix the chip and the windshield…read morecracked 2" in two directions. Did not offer to replace the glass at the time, told me to come get my car after they said they tried but it did not work. They texted me a receipt for the work. I never opened the link. Come Monday, the crack split across the entire windshield. I tried to call for warranty info, it is impossible to call a store. You only get the 1-800 for corporate to reschedule. Since I set up the repair via my insurance app, my phone number and email did not work when I called the corporate number. Finally after a few minutes, they found my ticket. They voided the ticket and the invoice to the insurance company and noted "work not performed". This is fraud. I understand not all chips can be filled but to try, break it worse, then claim you never touched the windshield is fraudulent. I have notified my insurance company about this company and location specifically. Many other options our there that are NOT your insurance company's preferred vendor. Think twice with Safelight and this location.

New Image Auto Glass - autoglass - Updated October 2026

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