My parents moved into Dunfield about nine years ago. They were hesitant initially, and within the…read morefirst week, they were thrilled with their decision. They had wonderful fun and experiences there, and made some very special friendships with the staff and other residents. My Dad passed away last year, and he always said how thankful he was that they had moved to Dunfield, and he was at peace knowing that my Mom would be well looked after. The staff are incredible, and the amazing activities and delicious food make it even better. I am also so thankful and impressed with how well they managed throughout the pandemic. The residents were kept safe, and incredibly well looked after, and the communication updates were fantastic. i can't say enough good things about Dunfield. I am forever thankful that my parents made the decision to move there when they did. The staff and many of the residents became like a second family for them. Though my Mom is now alone in her unit since my Dad died, she has a huge network of friends there, and the staff look out for her with great kindness and respect. Thank you Dunfield. You are awesome. Claire

Beauty is skin deep…read more This is a review for all the sons and daughters with parents looking for a retirement home. We all obviously would like to see our parents happy in their last years and while on the surface the Dunfield appears very nice (even with a Star article on how exciting the activities are at the home) I'm here to tell that my personal experience I would discourage having your folks moving into this home. If you do move into this home you'd better make sure that you are nearby at all times, because this home will not be there for you when your parent faces a health crisis. My mother has a history of strokes and she had an episode. I do not live in Toronto and could not be available. When I talked with the director of care during this event she started to tell me that they are not a assisted living facility and could not provide anyone to travel with my mother to the hospital. Now my mother was disorientated and I've spend enough time in Canadian hospitals to realized that if there isn't someone there fighting to get the patient looked at you might not even get treated for a day. In the end, I yelled at the director of care and she finally relented and sent a nurse with my mom. However, I can tell you the stress was extreme and I can assure you don't want to be in that position. I also get the feeling that the home was taking advantage of folks. It is so expensive and yet they don't really take care of everything one might need. For example, they supply one assisted shower per week, and of course if you need the assistance then you are likely going to need additional showers. The Dunfield charges $40 extra for every shower, so be sure to ask for all potential charges. Frankly, I think the home is in a bit of trouble. The last I check they have a large construction project next door (be sure to visit during the week to hear the noise) which will block all views on the north side and they are also blocked on the south side. My mother was never really that happy at the home. Again on the surface things look good, the food is well prepared, and the setting very nice but it was never a particularly friendly environment. She is at a new home now and is very happy so you probably should really feel out the environment. Check out how often people talk in the hallways and in the lobby. In my mother's new home there is a very friendly environment where people talk to each other much more than they did at the dunfield. and that helps keep my your parents happier and I believe healthier. In the end I'd encourage you to have your folks look around and discuss with them what happens during a crisis, this is particularly an issue when you parent is a widow/widower. Make sure you get all the charges and talk through multiple outcomes. Finally, I'd consider a home like the Amica at Villa Da Vinci where they are very focus on taking genuine care of you parents.

My mom was here for two years in memory care. The staff were great and very helpful. She really…read moreliked the activities and I like how she got to sit at the same table to eat at every day. The floor is also secure which was important to me.

From the owner: Located on Eglington Avenue East in Scarborough, McCowan Retirement Residence is a gracious…read moreretirement home committed to the care and well-being of our residents. We offer trail stays for new patrons.

The best Long term care home and Retirement Residence in North York hands down…read more "The Harold and Grace Baker Centre is a non-profit Retirement Residence and Long Term Care Centre that offers excellent care and services, providing dignified support to all our residents."

HI recently provided services to our 95 yr-old mom in Mississauga. We were in a bind and needed…read moreimmediate support urgently for 2-3 days. We contacted HI on a weekend afternoon and HI was able to provide qualified staff that same night! We weren't expecting that but we're grateful HI could help us. 2 days into providing services HI's manager came and saw our mom herself, just to check on her and make sure everything was going well related to HI's services. Amazing! Above and beyond the call of duty. Extremely pleased with HI's service, and HI's staff are top notch. Needless to say we highly recommend HI.

My family has been using Home Instead's services for less than a year, but in this short timeframe…read moreI have found their services to be invaluable. Home Instead matched our mother up with two fantastic caregivers - Marilou and Mary Jane - whose visits she looks forward to every week. The caregivers are kind, thoughtful, respectful, and compassionate. They do a fantastic job at communicating to us what happens during the course of each visit - I look forward to reading the detailed notes they leave in the Communication Binder. They have also shown a great deal of patience and understanding with our mother's short-term memory issues, going so far as to leave notes reminding her to "drink water" or "have a snack". I highly recommend Home Instead's services for anyone looking for in-home companionship services. Thank you!

Wow! Ryan, thank you. You and your team of professionals at Retire-At-Home Services on the East…read moreSide of Toronto have been doing such a wonderful job looking after my uncle. He is not the easiest man to get along with but somehow your team has made this hard time for him better and likewise for us. It is not easy making the decision to use a home care service to look after a loved one however, Ryan and his team made the experience as smooth as possible. Highly recommend.

From the owner: Home Health Care, Senior Care, Personal Care, Nursing Care, Companionship, Outings and…read moreAppointments, Medical Supplies and Equipment, Caregiver Support, Alzheimer's Care, Stroke, ALS, Housekeeping, Personal Support Worker, Dementia, Parkinson's, Cancer, Palliative, Foot Care.

BAD. Look elsewhere…read more I had to move my very easy going mom. Ownership by the "Responsive Group" is dreadful. If your parent is looking for a great retirement home, one you can feel good about - 4 Teddington - now owned by Lifetimes Living/Responsive Group. Beware. Get references - especially residents who decided to move to another retirement residence. Good luck and hope this helps. Email if I can help. I learned so much in the process of advocating for my mom.

Lousy. I booked a place short term respite weeks ago, at no time was I told the booking was not…read moreguaranteed or that only 3 respite places were available. I went in two weeks ago to finalize some details and was never called back until literally one week before I was to take a family member there while I was out of town for a family wedding. I was then informed I could not take the family member there as the respite places were now filled with full time residents. I found the attitude quite cavalier with no concern as to the impact it was having that I would lose my airfare, and months of planning including the booking were of any interest or concern. Too bad for you basically. I will never recommend this place to anyone although last year I hade a booking and everything worked out well.

Dr. Ben was a key component in my recovery process. I had been struggling with tennis elbow, back…read morepain, trap tightness among other injuries for years. I was afraid it would put me into an early retirement after 25 years of playing competitively. Without mentioning this to Dr. Ben, he was was able to assess my injuries, treat them delicately and show me exercises to strengthen the areas. I trust him with my body and send all my clients to him. I highly recommend using his services for all your injuries and chiropractic needs.

Best rehab clinic in the city. The team meets weekly to discuss patients and their progress,…read moreworking along side each other to provide the best care. Family owned business with high quality practitioners and front end staff. Clean and beautiful inside, it feels more homely then typical chiro/rehab clinics. Highly recommend Glenn for chiro and Cesar for physo.

I'll start by saying there were a couple of staff members that were very good. However, the extent…read moreof disappointing experiences that I encountered are concerning enough that I feel compelled to share this review. My hope is that the information will help others - be it those who live in this establishment or have loved ones there, and help the organization to make improvements. I sure wish I knew some of this information when selecting my mother's new home. Note that these experiences took place during the pandemic, in 2021 and 2022. Intake: Unfortunately, my mother had to be moved 3 times in a 14-month duration, with each move causing my mom great distress, anxiety, and depression. Their intake process did not seem to capture the extent of her cognitive problems and the level of support she required. This led to hiring extra Chartwell PSW's to address this need while she was in the 'independent living' section of the home. That takes me to the next issue... Over-charging: The extra PSW time was not properly tracked by staff, and consequently mom was over-charged hundreds of dollars. This is just what I was able to find with minimal effort on my part. I am grateful that the organization eventually credited these funds. Ongoing need for extra, private PSW's: Even while mom was in the 'memory care' section of the home, staff routinely requested additional, private PSW hours. At one point they suggested 12 hours a day of private PSW time. I want what's best for my mom, but we simply did not expect this extra cost at the level of 'memory care.' The combined monthly cost of 'memory care' plus extra private PSWs, at the suggested 12 hours/day, would have made it more economical for mom to stay at her original house with a 24-hour, private PSW care. If we had followed their advice, mom would have been paying over $20,000/month (including the regular monthly fee). Extra costs: Despite the monthly fees, there are extra costs you can expect - shower curtains; garbage bin; laundry hamper; tissue/toilet paper; etc. Pricier extras included bed and chair alarms, and bed rails. Disorganized mail tracking: Mom was not getting all of her mail. Christmas cards were not always getting to her, and in one case was returned to sender. On her last day before being moved to 'long term care,' I asked if there was any mail for mom. What I got was a bundle of mail, including important mail, that was several months old, in addition to mail belonging to the previous occupant. This leads to my final point... Hair salon: Since mail was not properly tracked, I found out that mom owed over $800 in hair care costs with the third-party salon, Forever Young Hair Care Group, that operates on the ground floor. The hair care costs covered a 6-month period, which included getting 'shampoo set' 3 to 4 times per month at $38/visit. This service was provided while mom was a resident of 'memory care,' and well after she was diagnosed with dementia. The POA's were not consulted, and thus no POA consent was provided. I am grateful that the retirement home eventually covered this cost, although I first had to endure unpleasant and threatening calls and e-mails from this hair care company. On a final note, a big 'thank you' to Kerry Stewart, the General Manager at Scarlett Heights. She did a stellar job investigating these issues and keeping me updated. I wish I encountered her sooner in this experience!

We had a family member stay here for two years, and despite paying $10,000 a month, they were…read morealways having us purchase everything extra on top of this. Did you know you also have to supply all of your own toilet paper, paper towels, shower curtains, Kleenex... The list goes on and on. Unless you have endless funds, I definitely would not recommend this place. Care was adequate at best.