Don't waste your money. Very misleading. Told at the beginning all the great things this place…read moreoffers. Got nothing. Had to hire personal care workers from an agency to take care of my friend. Go to a government run home. May not be as "fancy". But the care is amazing!!

Looks can be deceiving! Looks beautiful but clients who are sick should go somewhere else.read more

My parents moved into Dunfield about nine years ago. They were hesitant initially, and within the…read morefirst week, they were thrilled with their decision. They had wonderful fun and experiences there, and made some very special friendships with the staff and other residents. My Dad passed away last year, and he always said how thankful he was that they had moved to Dunfield, and he was at peace knowing that my Mom would be well looked after. The staff are incredible, and the amazing activities and delicious food make it even better. I am also so thankful and impressed with how well they managed throughout the pandemic. The residents were kept safe, and incredibly well looked after, and the communication updates were fantastic. i can't say enough good things about Dunfield. I am forever thankful that my parents made the decision to move there when they did. The staff and many of the residents became like a second family for them. Though my Mom is now alone in her unit since my Dad died, she has a huge network of friends there, and the staff look out for her with great kindness and respect. Thank you Dunfield. You are awesome. Claire

Beauty is skin deep…read more This is a review for all the sons and daughters with parents looking for a retirement home. We all obviously would like to see our parents happy in their last years and while on the surface the Dunfield appears very nice (even with a Star article on how exciting the activities are at the home) I'm here to tell that my personal experience I would discourage having your folks moving into this home. If you do move into this home you'd better make sure that you are nearby at all times, because this home will not be there for you when your parent faces a health crisis. My mother has a history of strokes and she had an episode. I do not live in Toronto and could not be available. When I talked with the director of care during this event she started to tell me that they are not a assisted living facility and could not provide anyone to travel with my mother to the hospital. Now my mother was disorientated and I've spend enough time in Canadian hospitals to realized that if there isn't someone there fighting to get the patient looked at you might not even get treated for a day. In the end, I yelled at the director of care and she finally relented and sent a nurse with my mom. However, I can tell you the stress was extreme and I can assure you don't want to be in that position. I also get the feeling that the home was taking advantage of folks. It is so expensive and yet they don't really take care of everything one might need. For example, they supply one assisted shower per week, and of course if you need the assistance then you are likely going to need additional showers. The Dunfield charges $40 extra for every shower, so be sure to ask for all potential charges. Frankly, I think the home is in a bit of trouble. The last I check they have a large construction project next door (be sure to visit during the week to hear the noise) which will block all views on the north side and they are also blocked on the south side. My mother was never really that happy at the home. Again on the surface things look good, the food is well prepared, and the setting very nice but it was never a particularly friendly environment. She is at a new home now and is very happy so you probably should really feel out the environment. Check out how often people talk in the hallways and in the lobby. In my mother's new home there is a very friendly environment where people talk to each other much more than they did at the dunfield. and that helps keep my your parents happier and I believe healthier. In the end I'd encourage you to have your folks look around and discuss with them what happens during a crisis, this is particularly an issue when you parent is a widow/widower. Make sure you get all the charges and talk through multiple outcomes. Finally, I'd consider a home like the Amica at Villa Da Vinci where they are very focus on taking genuine care of you parents.

BAD. Look elsewhere…read more I had to move my very easy going mom. Ownership by the "Responsive Group" is dreadful. If your parent is looking for a great retirement home, one you can feel good about - 4 Teddington - now owned by Lifetimes Living/Responsive Group. Beware. Get references - especially residents who decided to move to another retirement residence. Good luck and hope this helps. Email if I can help. I learned so much in the process of advocating for my mom.

Lousy. I booked a place short term respite weeks ago, at no time was I told the booking was not…read moreguaranteed or that only 3 respite places were available. I went in two weeks ago to finalize some details and was never called back until literally one week before I was to take a family member there while I was out of town for a family wedding. I was then informed I could not take the family member there as the respite places were now filled with full time residents. I found the attitude quite cavalier with no concern as to the impact it was having that I would lose my airfare, and months of planning including the booking were of any interest or concern. Too bad for you basically. I will never recommend this place to anyone although last year I hade a booking and everything worked out well.

If I could give zero stars I would. Management has no idea what they are doing, or how to run the…read moreplace, or how to treat people. They are suspicious, paranoid, accusatory, disorganized, negligent, and always looking for any and every way to add charges to the monthly bills. Nursing staff was grossly negligent, sloppy and inadequate, and management never questioned them. Management broke very clear confidentiality and privacy laws and protocol, and treated us like garbage. The 30+ year-old, disgusting, filthy, dirty washer and dryer units on the floor were broken and were not repaired or replaced for as long as we were there. No hot water, no heat in the dryer. Completely unacceptable living conditions for anyone, especially elderly.

My mom has been here for over 5 years. Place is clean and the staff are, generally, very…read moreaccommodating and kind. Food is excellent. Prices are comparable, although since taken over by Sienna, cost assigned to a need to eat in the rooms (due to illness) has been raised which is not in keeping with standards at other places. Activities are good for the seniors. They have been excellent in keeping Kensington clean and virus free during Covid 19. Mom is happy.

Hi and Good Day to staff:…read more I am writing a review of this hospital since I have been very rarely in the last 10 years. I had to get treatment yesterday and, the staff were polite and, it has not changed much since Covid-19 and, it has not changed much. I was there for more than 6 hours and, I had to speak to a doctor after almost 6 hours-I had not been there for treatment very sparingly over 10 years. I know of a staff member who has been employed more than 15 years. I am impressed by the staff and, their kindness and, I left feeling a lot different and, I told the doctor that I was not sick. I had to speak with 4 doctors and, it went well as it did with the nurses. Keep up the great work team!!. A special thank you to the Special Constables-Errins, and, Boretta.

Brought my dad to Sunnybrook emergency with a doc referral for eye clinic…read more The emergency was quite a long wait only 1 person working at Triage. Then we we went to eye clinic the window was closed not open need to knock to ask a question Even at emergency the gentleman to show us eye clinic was not familiar he said to take elevator to first floor then turn right after exit but it was turn left