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    New Horizon Therapy

    4.0 (4 reviews)
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    Piller Child Development

    Piller Child Development

    2.9(16 reviews)
    2.9 mi

    We take our 8 mo old son to PT every Friday. They left me a message stating that "Ms.R.. is not in…read morethe office today", 2 hours prior to his appointment. Every momma knows it is very challenging to dress yourself with a baby. (I live an hour away from all facilities) so this was very irritating. I had to reschedule one of his appointments I called several times leaving a voicemail to call me back and nothing. I then email the cancel@pillerchilddevelopment.com email and it tells me it doesn't exist. I was then finally able to get in contact with a clerk I asked her if there were any openings with the PT he already sees and she said yes and schedules me. We arrive to his appointment and it was with a totally different PT. During his therapy she talked the entire time and didn't work with him.

    We go to the Gilbert location. My daughter who is 3 attends both OT as well as ST classes. We just…read morehad her 6 month eval for her OT and she has met all her goals for the first 6 months and I am so proud! She works with Lenley when we have OT who is fantastic with her and also always has great ideas for home activities to help reach goals! For speech she has improved immensely and everyone around us has noticed how much she has improved in such a short time. My daughter adores attending classes and gets excited, even asks if we can go on weekends. I only give a 4 star rating due to scheduling and office staff. There have been 2 times now that we have been on our way to class and we got a call 10 minutes prior informing us that class was canceled due to lack of personnel. I do completely understand that and that people have to call in some days. However our classes are a few hours after opening, and I have a 45-50 min drive on top of a 3 year old who has a melt down for the rest of the day when we have to leave the parking lot without attending her loved class. So an hour prior at least would be very appreciated. Also the front staff always seem very upset, I've seen them shake their heads at kids being a little excited or roll their eyes and I've only seen one smile maybe once.... It is also very hard to get in touch with anyone. I've in the past tried to call it was very difficult as there is not individual numbers for each location, just one number for the company so that can make it hard for communication. My daughter came down with a fever the morning of one of her classes and I understand the 24 hour notice and have never canceled same day in the past before. But if my daughter wakes up a 102 fever in a pandemic I think it's in the best interest not to attend. I spoke with one guy who then informed me if I canceled same day again he would remove me as a client. I was shocked. This was my first same day cancellation that wasn't canceled by them themselves and we have always had pretty good attendance. We scheduled a make up class and he was just very unpleasant to talk to. I then stressed out since I know how much my daughter loves her classes and they are helping so much not wanting them to be called I decided to call again to make sure she wasn't removed. Thankfully Ben answered and he confirmed we have had great attendance and cleared up what the misunderstanding must have been. So my daughter still had her classes and there was a misinterpretation about the policy for removing a client for a same day cancelation, in my case we were in the clear.

    New Horizon Therapy - speech_therapists - Updated May 2026

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