Very friendly and polite staff. I was able to gain so much knowledge about the disease of addiction. I felt so very taken care of by the staff! read more

I went on the visitation and I think the staff was excellent and being able to participate in a group meeting with them was also excellent, and the place was extremely clean and I was advised the food and services and accommodations were excellent. The best thing I can say to everybody is just pick a day at a time. I think the quality of career is excellent. read more

209 250 9734 I texted Teresa my insurance card Was truthful of my job situation Was pushed off and pushed off Told her I would be down there soon, get a bed ready Packed a small bag and drove to New Hope Recovery in Modesto. Saw a broom handle holding the door closed and had to ring the doorbell at least 5 times. Finally a girl in scrubs came to the door and said they don't do late night admits. Since I had already called Teresa and asked about their detox policy and she stated they do this now, I felt the girl was lying. I lived there for 30 days. They Do Late night admits. I wasn't going to beg, I'm in need, not a bad person. Told her Thank you for letting me drive away while drunk. I never entered the facility and walked away while flipping off the bitch. read more

Wonderful staff and insightful group processing giving you tools to help in your recovery They literally saved my life Highly recommended read more

I write this review as a parent who's 21-year old recently attended this program. It started off as a blessing and my son felt like there was a chance for change and really liked the program. We were told he would be able to be there for 30 days. Then less than 2 weeks later, just as he was making progress and not even close to being recovered nor ready to return home, my son was told he was being released bc his insurance wouldn't pay for it any longer (we have excellent insurance, and I could've paid out of pocket if needed but that option was never given). His counselor was Shelby and my son said she was not helpful at all, meanwhile he saw other counselors really engage with their clients. She also never got him a psychologist like we were told at intake, and when I inquired about it she just said he never asked. She blamed the insurance for his release, but it turns out the insurance company made a decision based on what she told them. Long story short, my son felt rejected and was devastated. It took so much for me to convince him to try this program and trust the process, only to have the rug pulled right from under him. Within a week he relapsed, and when I called to get him back into New Hope there was zero response and zero support. This program, and Shelby in particular, failed my son and left him worse than when he started. I'm glad the program has worked for others. Sadly it just caused more problems for my child. I understand his choices are his own. But if I knew they were going to retraumatize him, I wouldn't have sent him there. Now he doesn't trust any program, especially that one. read more

New Hope was one of the best experiences I've ever had. I was extremely nervous about going, since I'd never done any inpatient treatment before... the counselors and staff were amazing. I always felt like they had gone above and beyond to help and support me. There was a lot of great classes, both on recovery and self improvement. I left feeling stronger and more confident in myself than ever before. I would highly recommend this place to anyone in need of recovery treatment. It's an amazing safe place that provides structure and support! read more

This place was infested with bugs. Very little food. Not a place you want to be, Not set up for opiates. I almost died there. They said I would receive methadone. I found out this too is a lie. I left in 3 days. Go to Stanislaus Recovery Service for quality care. read more

Came through in 2015 and Learned the ropes on how to produce and maintain a successful program.Had an enjoyable time On my journey with them The food is delicious.the staff is very professional And constantly evolving with current trends. read more

I'm going to be as honest and fair about this place as possible. The good: the staff with exception of a couple are friendly, helpful and knowledgeable. Most of the residents are friendly too. They have a good program for some people. The bad: the food isn't that good, it's pretty much you get what they are serving, tough luck if you have allergies, dietary restrictions, or are just picky. They will also serve food from 3 or 4 days ago during leftover days. If you are determined to get contraband into the facility it's not that hard, one guy was caught using the first couple days I was there. Don't expect the staff to spend much time with you 1 on 1 or to teach you anything. The whole time I was there I only had 1 on 1 with the staff during my initial intake. You basically spend all day either doing writing assignments and going to group sessions. If you don't feel like talking about your problems in front of 20 other people, too bad, they will stop group sessions until you open up in front of them. I don't recommend going during the summer and warmer weather because they are too cheap to run the AC, even when everyone is complaining that it's too hot in there. My recommendations: Better food More food options More 1 on 1 between counselors and patients Stop being stingy with the AC Be more careful about contraband read more

The staff was exceptional and learned a lot from them , learned more about myself, and have an abundance of people to help me while being a resident and after and with no doubt the future to come. Shot out to my case manager Cathy. A+++ awesome and thank you from me and my family. read more

Horrible!!!! The staff and director were HORRIBLE! My insurance only paid for 3 days so guess what? On the fourth day the Director stormed into my room with a nasty attitude and told me I could leave or they were going to have me committed on a 72 hour hold at a psychiatric facility. She said I was self destructive because I suffer from debilitating anxiety and couldn't eat. I was not a threat to myself or anyone else. I told her I would try and eat and she said no! She lied to my fiancé and told him she offered for me to stay. LIE! The only caring person was Melissa and the nurses that handed out medication. My "case worker" if you can call her that and her nasty mean cruel assistant were horrid. All they want is the money from your insurance. Basically it's just doing the 12 steps and being made to feel terrible. The food is disgusting, I tried to eat breakfast one morning and threw up. Nothing healthy to eat. I had huge cockroaches in my room. It's loud 24/7. My bedding was dirty and the blanket was covered with long black hair. They actually let patients blast hard hard rock while cleaning, it wasn't just playing, it was blasting!!! The facility is one long hallway with nothing separating the men's part from the women's part. Men are just on one side of the hallway and women the other side. I never felt safe. I only felt cared about with Melissa. Thank God for her. Do not go to this place or send any loved one there. The staff is callused, cold and talk about you loud enough you can hear. I heard the assistant talking about me through the wall! I was kicked out onto the street. It was either that or 72 hour hold. For having anxiety?!! Wow. They are not equipped to deal with any sort of mental heath issue. Not sensitive to it and don't care. I was in the street with no ID, no ATM card and $20 in quarters. I live two hours away and they couldn't have cared less. They didn't give me the medication to go when I left. They didn't care if I died in the street. Sorry to rant but the facility is terrible. They lied to my fiancé. Told him things that were just not true to try and make it sound like I was the problem and they were trying to help me. LIES!!!! I will never ever forgive those mean hateful people. I was at such a low place and they kicked me while I was down. The snarls and dirty looks were unnecessary too. They act nice when you check in and once your loved ones are gone the fake phony face drops off and you're treated like nothing. You can do 12 step for free. You don't need to get ripped off to attend meetings. That's all that place is. 12 steps and no treatment. Don't pay them to hold you hostage until your insurance runs out, because you will get kicked to the curb. I drove 2 hours to go there and it was such a waste. I wish I could give them ZERO stars. read more

What a crock! This place is a joke..if you have any other option, please take it. You or your loved one deserves to regain happiness & become productive in all areas of life, and I don't think this will begin here. Unfortunately the staff here (not all) are rude & was talking negatively about my loved one to me, who is in treatment there. I was also lied to about the work they have done with my LO as well. There is ethical guidelines SUD counselors need to follow, and these are not being met here. These days treatment is supossed to be client centered and treatment set around the individuals wants and needs for their life...not an old school way of thinking, the "COOKIE-CUTTER" 28 day method, all for 1& ONE for ALL. This way works for some here & there, but this is an ever changing field & treatment is constantly evolving & treatmemt centers need to catch up or stay with the new ever changing ways...and I deffinatley do not get that from here. The staff was loud, aggressive and in my face, all while lying about the information I was requesting! Turns out I was actually right in this situation!...the work hadn't been done. There are rules, ethics & laws that are not being followed so add that to list of reasons why they were shut down mid 2019, not to mention screwing up on handing out meds & not being up to code! Well good luck to you or your LO seeking treatmemt. read more