I drove out to Winder to visit Akins Ford for an estimate on fixing my poor wrecked F150. It looks…read moreterrible. I cried and cried! I really need to get it fixed and I want it fixed right. One good thing about the aluminum bodied Ford pick up trucks is that you almost have to take them to a Ford dealer to get body work. It takes specially trained technicians to work these on these aluminum bodies. They have to have special tools and they have to have special training. I've never had any work done at Akins Ford but I've heard lots of good things about them. The people in the office were very nice and very helpful. It only took a minute or so before the estimator came out to meet with me. He was very professional and pretty quick. He told me he would email me the results of his estimate. It is a huge dealership with hundreds of cars and trucks in stock right on thelot. There's a lot to see . They also carry Chrysler and Jeep products. They have a really rad Jeep display in front of the building. They parked three of them climbing some huge boulders and they look pretty cool. I am very happy with the service I have got so far at the Akins Ford collision center. I have complete confidence in them doing my repair for my truck. I would not let just anyone touch it.

Poor communication and lack quality control. That pretty much sums up what you can expect from…read moreAkins Collision. Updates on progress were few and far between. AJ is the worst services manager I have ever worked with. No call backs, rarely ever answer's his phone, no updates on progress, slow progress, terrible parts ordering practice, no qaulity control or over site on repair process. Not sure how this guy keeps his job. I will say that Eric and Tim, who are over AJ, where much more helpful in terms of communication. They too failed to follow up on quality control. This took multiple trips on my part to get my vehicle. If you say the vehicle is ready, you should probably actually lay eyes on it and make sure it is. Leaving parts off, and not checking that parts are fully attached is just unexcusable. Take some pride in your work folks! Maybe you all need a check list to follow so you don't miss steps in the processes, or if you have one, try following it. Pro: The paint looks good. Parts seem to be good after fixing some issues. Cons: Communication, or should I say the lack of. AJ as my service manager. Quality control. Paperwork incorrect, has the wrong name on it. Loud and annoying ladies in the attached rental companies area. Sounded like a party in there. Not exactly what your looking for while sitting in the waiting room. Need to take the nasty temporary floor mat out of the car before hand it it over to the customer. Do yourself a favor and find another shop!