I contracted New Gen for a new furnace installation this past spring. The ductwork was installed (for half the total price of the entire new system), but without register covers or return duct dampers. I began trying to contact them several weeks ago and could never get their actual office, the phones always went to their after-hours answering service. After 6 calls with a detailed message each time to call me and schedule an install, I never heard back from them. Five days ago I received an updated estimate totaling $7K more than the original quoted price. I've still not heard back from anyone even after two more phone calls. Unresponsive, unprofessional, and WAY over-priced. Do yourself a favor and call someone else. read more