I contracted New Gen for a new furnace installation this past spring. The ductwork was installed…read more(for half the total price of the entire new system), but without register covers or return duct dampers. I began trying to contact them several weeks ago and could never get their actual office, the phones always went to their after-hours answering service. After 6 calls with a detailed message each time to call me and schedule an install, I never heard back from them. Five days ago I received an updated estimate totaling $7K more than the original quoted price. I've still not heard back from anyone even after two more phone calls. Unresponsive, unprofessional, and WAY over-priced. Do yourself a favor and call someone else.

Called New Gen for plumbing help and they scheduled right away to come assess. Even though we…read moredidn't hire them for any work I wanted to write review of the experience for following reasons 1. They answered the call (days of calling elsewhere with no reply) 2. Available and flexible (immediate appointment, then I rescheduled for next day) 3. Honest & Friendly (no charge which was unexpected)

Recently bought a fixer upper and decided to call a plumber to install the new toilets ! Izac did…read morea great job Neat clean and personable ! 2 things off our list thanks guys! On time efficient and let us know arrival time

I'm not impressed. The plumber came out for a few things. My toilet was leaking. After he left the…read moretoilet continued to leak. I called them back to let them know and they said someone would come out the next day. Well know one showed. I called them back again and finally the Plumber returned. As far as I can tell on my bill it looks like I was charged for the second time he had to come back. That seems crazy to me as it was his fault he did not fix it correctly the first time. We will not use them again.

He did a very professional job servicing our HVAC that we had bought from them few years ago n i…read morehad a new wall thermostat installed. Good experience. I recommend commercial .Services.

We had a complex HVAC system installed in 2022 by a now-defunct contractor. Unfortunately, that…read moreinstall was mishandled from the start, and we spent nearly two years dealing with performance issues, system failures, and multiple service calls from other companies--none of which were able to fully resolve the problems. Commercial Services was the fourth company we called--but the first to get everything working properly. To be clear: they were not responsible for the original install. We were referred to them through Trane, and they've been exceptional from day one. They came out in the spring and got every component of our system running correctly. They returned today for our seasonal checkup, and everything continues to perform as it should. Their technicians are skilled, courteous, and honest. They show up when they say they will, communicate clearly, and take pride in their work. While I did pay for their services, I was happy to--because they actually fixed the problems and treated us fairly throughout. After dealing with multiple vendors who couldn't get the job done, Commercial Services has restored our confidence. I highly recommend them to anyone looking for professional, trustworthy HVAC service.

Chad gave us great advice about our leaky shower that led to us being able to figure out a big…read moreproblem and spent literal hours with me explaining the answers to my various questions. During his visit, we noticed a pipe leading into our house had begun to drip and scheduled a return visit for another day. Later, we got a call from Summers informing us that we wouldn't need the later appointment because they would be able to return and solve the problem that afternoon! Chad came back out with Diondre and they spent another few hours fixing that and installing something else we'd requested. They were both fantastic - trustworthy and helpful folks and we'll definitely be continuing to use Summers' services after this experience with them. Also great communication on ETA from company - love their informative and useful texts about who to expect and when.

It's a pity the people working for them don't have competent management, because I'd happily work…read morewith any individual technician again. But the administration is beyond incompetent. In order: Every time we called for a plumber, we were repeatedly redirected to different offices, both of which said they didn't service our area and sent us to the other one. They informed us they'd be switching us to a monthly contract at the end of our current annual contract. They then immediately began charging us the monthly fee, and didn't stop nor refund us for months. They over-booked, and attempted to move our AC service from early May to *September,* forcing us to go to a different provider. When we requested a partial refund for failure to actually honor our contract, we were put on their do-not-service list. Once again, they took months to provide this refund. After all of that, they just sent us a text message asking us to come back as a client.