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    American Property Managers

    American Property Managers

    (8 reviews)

    I moved to Salisbury to take up a position as an Assistant Professor at Catawba College, and rented…read morea duplex managed by APM. The condition of the property at move-in was unacceptable: overflowing trash bins left from the previous tenant, built-up dirt and grime, cobwebs, and multiple defects including a hole in the ceiling, torn window screens, and chipping paint. Several smoke detectors were nonfunctional because they had no batteries--a clear violation of NC General Statute § 42-42 and basic fire safety codes. I documented all of this and sent the property manager, Matthew Sloop, an assessment with photos. It has now been over a week with no reply. When I asked about the missing refrigerator--a standard inclusion in every rental I've lived in--he simply stated they are "not required" to provide one, without addressing the fact that the listing failed to disclose its absence. I've already done the cleaning myself, but this property should never have been delivered in such a state. The lack of responsiveness and disregard for habitability speak volumes about the management's standards. One more note: if a careful prospective tenant looks at their Google reviews, they'll notice that the bulk of the positive ratings come from property owners--not from tenants who have actually lived in these units. That fact alone should give pause. If you are considering renting from this company, inspect the property in person before signing, document everything in writing, and be prepared for minimal responsiveness once you've moved in.

    Currently a resident and it's so crazy how the emergency maintenance line has not picked up any of…read moremy 5 phone calls. This week has been over 85 degrees and my a/c is not working. It's currently 81 degrees INSIDE THE HOME! I have family visiting from out of state and it is so embarrassing having them sleep down stairs because it's slightly cooler. I bet if I was late on rent one time they'd be making phone calls and sending emails. Smh

    Dawson Property Management - Billy Dawson

    Dawson Property Management

    (12 reviews)

    DPM is fantastic. The entire team really cares about their clients , property owners and tenants…read morealike, and the properties under their management. Very responsive, knowledgeable and reliable.

    **Renters & Property owners BEWARE** If I could leave…read morenegative stars, I would. We began renting our home in February of 2020. Initially, we were pleased with the property management. However, that quickly changed. There is not an emergency line for after hours or weekends. God forbid your air/heat go out or there's a water leak. You can't have anyone service the HVAC because you're a tenant. So, you just suffer through whatever weather element you're enduring. Our hot water went out one day. You have to fill out a maintenance request and give three available days/times. Again, when it's urgent, there isn't emergent services provided to have your issues addressed. I was unable to shower comfortably, wash my clothes, do dishes, etc. I called to see if this service request could be complete within a timely manner. I ended up speaking with Derek, the owner. I am obviously frustrated they aren't adequately attended to the home's needs but I am not using profanity or becoming ugly. Derek proceeded to tell me "do not back talk me!" Surely I misunderstood him, so I asked what had he just said to me and he confirmed, "do not back talk me." I was in absolute shock this was the owner of a property management company speaking to a tenant as he had. Eventually, their "vendor" came by and sure enough, the water heater needed to be replaced. Their vendors are whomever they can scrounge up that day to do some work. However, Aleksander was always helpful and polite. This passed summer, we noticed the HVAC was struggling to recover. The house is 16 years old with an original unit. Getting someone to come take a look was an absolute nightmare. We filled out the maintenance request. A vendor reached out to us and stated he would be by at a certain time. He text us later to say he was sick but would let us know if he needed to reschedule. We never heard back so, as one would assume, we awaited our appt time. Nobody showed. I contacted the vendor and he showed me the screenshots where he let Derek know he wouldn't be completing the job due to illness. Derek didn't even had the common decency to contact us. My husband reached out to Derek and we were told they would come by "when we see fit." Derek also threatened to terminate our lease with an eviction notice, which would be illegal LOL, which he now denies. That was the icing on the cake for me. I found the information for the property owner's and contacted them directly. Within an hour, Eddie sent an email 9pm at night to see if someone could come by the next morning. Eddie and a vendor came by to check the HVAC, a water leak and fix a toilet. We had been told prior, by Aleksander, he placed more freon in the unit to get us by but it needed to be replaced and he would speak with the boss. Eddie acted like this was news to him and offered no reassurance except, "well, when it finally dies we will replace it." We have been out since 9/1/2022 and I waited to write this review to ensure we would get our deposit back and also, to make sure it would cash. We spent $750 to have the carpets professionally cleaned, along with the house and a room painted just to ensure they wouldn't attempt to be vindictive. Derek puts on a flashy front for his website but behind closed doors, there is not a professional bone in his body. He is laughable in the surrounding realty world. His ego far exceeds him and for the life of me, I cannot fathom why. Listening to Derek pitch a fit like a spoiled frat boy is comparable to nails on a chalk board. Eddie is guilty by association. I will say, he is the more tolerable and quant of the two. Tiffany in the office is an absolute upgrade, to the nasty woman they had prior. I am so thankful we were building a home and this lease was temporary but I feel for the people on here that solely relied on them for housing, just for empty promises and ruined rental histories. I filed a formal complaint with the BBB and to no surprise, Derek lied in his response. These are just a FEW examples of this wretched management company. My dog could run a better business. Don't. Do. It.

    Jones Property Management & Realty

    Jones Property Management & Realty

    (10 reviews)

    I thought long and hard about whether I should make a review about this company and decided to take…read morethe risk. I called twice for information and help. The first time was about getting an affidavit of residency since I just moved in from the west coast, I needed extra proof that I lived in NC to get my DL updated. I wasn't sure if being a listed tenant on the lease was enough and let me tell you. Who ever was on the phone that day was either having a bad day or needed to be re trained on how to provide proper customer service. She kept cutting me off and even went out of her way to correct my accent, saying "you mean an AFFIDAVIT OF RESIDENCY ?" and I said yes explaining my situation, before i even finish She cuts me off again and says "we can't disclose that sort of information." To me.. a resident of my apartment they are managing. I decided to brush it off, but the next time I called about my ESA not being on the lease. I'm trying to explain to her that I didn't know that pet limiations for a rental property didn't apply to an ESA and would like to see how I can get her on the lease and that I apologize for the inconvenience, at this point I'm already living here for 2 weeks, This woman says "you can't just ask for forgiveness after a mistake" now WHO in their right mind would say that to a customer? I then tell her that this is not how you talk to people and that she needs to let me speak and finish before she jumps to any conclusions about me not having the proper documentation and she proceeds to say "ma'am we have 800 other tenants to deal with" as if that has anything to do with her lack of professionalism and general proper etiquette. Look lady, be thankful I'm not naming you and your coworker out, for discriminating agaisnt a person with a disability, but it should not matter how many tenants you guys manage, 800, 100, or 4 tenants, it is your job to treat them with respect and provide the professionalism we deserve. Not just me, everyone. We pay for our rent and that money is whats paying for your jobs. If you hate your job, then please just quit. If your having a bad day take a day off, though still not an excuse for the degrading experience you have put me through. Look for the red flags people, i decided to let so many things go, from the leak under the sink, the mold and mildew built up in the bathrooms, the awful smoke and WEED smell in the apartment. We were hurting bad and needed a place asap due to my husband getitng out of the army. This company needs some serious reality check on how they train their employees or on who they hire, untill then do yourselves a favor and STAY CLEAR FROM THIS COMPANY WETHER YOU ARE A RENTER OR A PROPERTY OWNER. God bless everyone, and I hope you two ladies find the healing you guys need, because yall ain't right. I will be posting this review on other platforms because this is completely out of hand.

    The rent was affordable and they only raised it once in the 6 years I stayed there…read more They always responded in timely fashion for maintenance requests. The property needed work, but it was spacious for what I paid.

    New Gate Realty - realestatesvcs - Updated May 2026

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