The only reason I am giving Capstone a one star is because you're not able to give them a 0... This company should be wiped out and taken over with people who actually have souls. My fiance and I have both had crappy experiences with Capstone. DO NOT RENT FROM CAPSTONE! I beg you to save yourself the trouble now and/or in the future. They DO NOT care nor will they ever. It's rare that I give any sort of review on yelp unless it's a deserving review...this company deserves every bit of trash that comes their way. WORST RENTING COMPANY IN THE WORLD. **Let me add this, to respond to Capstones comment below... I have never been evicted, so your comment shows what kind of person you are, yet again...please end your business. You're part of whats wrong in this world.** read more

This place is the definition of corrupt! These people do not care about anything or anyone, as long as they get a pay check. They took over my property 3 days before rent was due and have not accepted any payments from me. has had me removed from the office when I went to the company to try and pay them. I have lived in the house that I'm in for 4 years now, cape stone took over for the past 2 months and now I'm on the streets with nothing but a 7 day notice and boxes. Thanks to this horrible horrible establishment. Please save your self and just go rent elsewhere. These people are bad people! read more

Despite who else might rent from Capstone Investments, I have to caution you: DO NOT RENT FROM CAPSTONE INVESTMENTS! Or, if you're looking for some one to manage your property, have some dignity, self-respect, and respect for others: DO NOT LET CAPSTONE INVESTMENTS MANAGE YOUR PROPERTY! Our experience was bizarre and I'm happy to say that we backed out before signing a lease. We had never heard a good word from anyone who knew of this company, first red flag right? Every time we called to express interest in a property or, when further along in the process, to ask a question about the property in which we were interested, it was made obvious that we were incredibly unimportant to them and we were creating some sort of hassle with any normal question such as, "will you turn on the heat or power or water just so that we know it will work before we sign the lease?" We found what we thought to be a diamond-in-the-rough in a really nice area of town. It was in pretty bad shape. It needed regular repairs such as paint, screen replacement for the porch and a lot of cleaning (and other structural issues). We were advised by the Capstone agent to offer a little less for the rent due to the condition. We did and we offered to do the work needed ourselves. Everything seemed to be going okay... but slowly! It would take Capstone 3-5 days to get back to us about any question, offer, or counter offer. Each time they did respond to us (at least via phone) it was with the same disrespectful tone and obtuse aggravation. It was as if they didn't really want us to rent the property... If you can't assume from my review, I am a well-educated, post-graduate school citizen with an intelligent, well-employed wife. One dog, no kids. Credit is great, never missed a rent payment while in graduate school (our previous and most recent renting situation). I don't know why they would not want two responsible, employed adults in this somewhat run-down property. We finally decided that the location was good enough, and that the house had such potential for cute, creative decor that we would just be patient with Capstone until we could get in. Once in, we would pay rent on time and know between ourselves that we would never ask them for anything since they clearly won't do, and haven't done, anything to keep the place up. Any type of standard for Capstone is either incredibly low, or non-existent as apparent by their properties and managerial tactics. We tried to employ this tactic. However, they pushed the move-in date back two times when I asked them to bring it up to code (service the HVAC, replace an outlet and install two Fire Alarms). Apparently that would take almost two weeks to have done. We had been trying to work with these people for three weeks already. We finally backed out. When I called to tell the woman at Capstone, she couldn't have sounded more happy about it! Bizarre. She actually let out a big sigh and said "good!" and then went on to tell me that she "completely understood" and the owner "probably wouldn't have brought it up to code anyways" (illegal). I tried to get some sort of explanation as to why they are so terrible at this by saying she must be overwhelmed and I hoped things got better for her in the future. Get this, she replied with "OH THINGS ARE GREAT, I THINK YOU JUST PICKED THE WRONG PLACE TO RENT." Are these people supposed to be listing houses to rent? It seems like they are just accepting any listing fees from the owners and trying to do as little work as possible. We wanted to live in Concord; close to work, close to friends. Capstone chased us not only out of that property, but out of Concord entirely. The local economy can thank them, and companies like them, for chasing money out of their town and wallets. Someone with authority ought to do something about Capstone Investments... Sorry Concord, we'll be back to visit from time to time. Good luck. read more

The amount of violations against the Fair Housing Act this agency is guilty of is phenomenal. On March 23rd my partner and I scheduled a viewing of a property for March 27th. We checked before the viewing to make sure no one swooped in and had an application put in, or approved just in case. When their website said the property was still fully available we took the chance to go and look at the house. Wanting more information, and the possibility to sit down and fill out the application we made our way to the agency. As soon as we stepped inside we were blatantly ignored. Once the receptionist realized we wouldn't leave until spoken to, she rudely asked what it was that we wanted. We asked if we could have more information on the property and without missing a beat she told us the property was no longer available and hasn't been since Friday. Now, if you're still with me you'll remember that on Friday is when we scheduled the viewing. You'll also remember that we checked before the viewing and the property was still listed as available. Something to know about my partner and I, neither of us are fully white. She is Hispanic, and I'm mixed. Obviously I've used the term 'partner' through this entire review so we are gay, and we both have an alternative style of dressing. After the very brief interaction with the receptionist we left the agency and I decided to look on their website again just to see that, yes, the property in question was still fully available. Nothing was changed on the website until closer to 5 that evening to say that there was a lease starting the very next day. So here we are, the day the lease was supposed to start, the property is still on your website listed as available, the for rent sign is still in the front yard, and applications for this property are still being accepted. Was it discrimination? Was it simply the receptionist not wanting to do her job? I guess that's a question the HUD will have to answer for us. And before I get a snarky response to this review from Capstone, that probably wouldn't look very good since the complaint has already been submitted. read more

Currently, rent a property owned by John R. Horton dba J & B Development of Concord LLC and managed by Capstone Investments. I have mold. The floor is rotting beneath the carpet and vinyl. There are "soft spots" including ones upstairs that will eventually become holes. We will literally fall through the floor. Both the property owner and manager are fully aware. After several months reporting this issue the maintenance man said they would pull up the carpet and vinyl downstairs. I asked if that would be dangerous to our health. (Also does nothing to repair the upstairs flooring). He stepped outside to make a call, came back in and said they would get back in touch with me. Nothing. Haven't seen nor heard from them since. We are physically ill. There are so many other issues of lease violations by them but the mold is the most serious and deserves mentioning. I asked that they let me out of my lease, give me my deposit back so I can use it for a new place, compensation to move as I had every intention of living here for several years, and punitive damages for money spent on doctor visits and allergy medication. No response. (Requests sent by certified mail with signed receipt so they DID receive them) I also promised I would not reveal their gross negligence if they finally treated us how we deserve to be treated. Nothing. Not a word still. Pictures, videos, and written documentation I will bring with me when I'm able to take them to small claims court. This is not slander. My rent has NEVER been put in their rent box later than the 5th of the month. Never. I could not legally publicly make allegations like this unless they were true. I asked them once in a maintenance request, " How do you sleep at night?" read more

Capstone is a terrible company. I used them to lease out my property and they messed everything up from the beginning. They let the tenants move in early without my permission, removed a key for the pest control person to get into the house first and he was not able to enter the house, broke things in the house when they went there to repair something and did not contact me when problems arose in the house. I had to cut my contract with them, and they said they would not charge the early termination fee because of all the mistakes made, but then reneged on their word and refused to give it back. Wow! They get to screw everything up and charge me for it. How typical! There is lack of communication in this company between employees, tenants, and landlords. I hate to even give them 1 star. Everything was a total disaster from start to finish; please think twice about using this company for any reason. read more

I tried to visit a few properties managed by Capstone Investments. They utilize rently.com property viewing services which is also associated with alwashow which allows you to visit a property without the supervision of a real estate agent during the visit. I spent an hour trying to get the alwashow/rently setup to work and it NEVER DID. I paid a FEE to use this service twice but was unable to see either property. I tried to call the Capstone company office to get assistance. They arranged for a "runner" who opened the door for one place for me at a designated time. He was not a real estate agent and had absolutely NO INFORMATION about the property. He just opened the door. After numerous phone calls to the Capstone office trying to visit some other properties, I finally gave up. The woman at Capstone on the phone who answered the call was trying to be helpful but it was obvious that she was terribly handicapped. I WASTED a full day trying to chase this down and determined that doing business with Capstone Investments is hazardous and professionally infeasible. It is not worth the hassle and not a successfully run company. read more