I can think of thousands of things that I would rather do with my money, than place it anywhere…read morenear this company again. I would sooner live in a tent made of duct tape and Hefty bags than one of their properties.
My family and I lived in a property in Kannapolis for almost four years. During that time, we had a multitde of problems.
First, the heat blower failed. This, they replaced fairly fast, credit where it is due. But my hope was short lived.
Not long after, in the first year, we had to replace the refrigerator they provided, which failed. Their offer was to credit us $150 towards another fridge, which we would have to leave when we moved out. We declined, bought our own fridge, and took it with us when we left.
A storm ripped part of the flashing from the roofline, just under the eave. It is STILL, to my knowledge, on the side of the house waiting to be replaced - 3 YEARS later, mind you, and there's still a hole in the roofline. Very efficient - NOT.
A poorly installed cleanout plug cover had dropped into our main sewer line BEFORE WE MOVED IN. When it eventually blocked the flow, we wound up out nearly $1000 in RotoRooter fees and had to spend a night in a hotel, plus being without reliable toilets in the house for 4 DAYS. In the end, NGR DID hire a guy to dig down and replace the section of sewer line where the problem was, but never reimbursed us for the RotoRooter, which should have been THEIR responsibility per the lease.
The floors in the unit were, at best, soft. The worst point was eventually repair but by the time we moved out I honestly worried that the kitchen was going to cave in!
Carpets in this place were installed poorly, and had pulled back from the edges in several places. It's SO nice to have nailboards in your feet walking between rooms, isn't it? Called to complain - No response.
Mice found their way under the building, because some idiot at NGR used untreated wallboard as the outdoor crawlway access covers. The infestation also chewed its way up into the house through the floor in multiple places, and even after NGR sent out some "exterminators", all they did was toss poison food packets under the house. This killed the mice - which then stunk up the house to near unlivability as they died IN THE WALLS and decomposed! Through it all, NGR was pretty much unreachable.
Finally we moved, and none too soon! We cleaned the HELL out of the place, considering that the lease forbade us to use a Carpet Cleaner, but did all we could to leave it better than we found it. I even power-washed the entire outside siding and driveway! Two MONTHS after move-out, we had not heard anything from them as far as our security deposit, so I called.
Unsurprisingly, the person I called has a phone that goes straight to Voicemail, so I left a message. As of this review, and unsurprisingly, I got no callback - but today we get an Emailed list of expenses and charges that just so happens to exceed our Security Deposit. What really burns me is that part of which included... wait for it... Carpet Cleaning, Hole repair, placing thresholds over torn carpet (remember that, which I had complained about above?) Painting the repairs, and - the cherry on top - Mowing the grass which was "Long". Friends, that grass was mown to 3" the week we moved out. Grass grows. Two months late you're gonna charge me to mow? and I had to call YOU to get the breakdown? Unprofessional in the extreme.
All in all, the best recommendation I can make as regards to New Gate Realty is that it is a gate best left unopened. They are unresponsive, unhelpful, their maintenance is poor at best and criminally negligent at worst (I didn't even MENTION the electrical issues or the ceiling fan nightmares), and only concerned with keeping their hands on your money.
Seriously, STAY AWAY. FAR AWAY. Buy a tent, at least it has less chance of collapsing.