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    New Era HVAC

    5.0 (1 review)
    Closed 4:30 pm - 5:00 PM

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    10 months ago

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    CM Heating

    CM Heating

    (216 reviews)

    CM Heating did an excellent job from the first person who came put and talked us through our new…read moreHVAC systems options to the installers and most recently, Tobin, who came out and inspected a potential problem I reported and provided a ton of great information so we can optimize efficiency and longevity of our systems. Everyone has been really great to work with. May 2024 - I finally scheduled our annual maintenance. They sent James out. He was fantastic. A wealth of knowledge, polite and professional. I signed up for the annual maintenance plan to save money. He made good recommendations based on my needs and concerns of my allergies. Much appreciated! 2026 update - our heat pump stopped working and needed replacement parts. I paid for them to send a tech to diagnose it and they followed through with the work which is under the 10-year warranty. Tech, Hagen was very nice and professional and made sure to answer all of my questions. Kudos to the office staff, Brittny, Erin and everyone who took my calls while I was eagerly waiting for parts & repair. They treated me very kindly and proactively communicated each step of the way. I hope that this fix lasts a long time, or at least until we upgrade to a newer, more environmentally friendly unit.

    The salesman from CM Heating came out to quote a new heat pump and furnace. That same night, our…read morefurnace stopped working completely. I had to call them five times before they finally sent someone. Turns out the salesman hadn't secured the door properly, so the safety switch never engaged -- a super easy fix. We had a cold night with small kids in the house and they showed zero urgency fixing a problem they caused. Their quote was also the highest I got. I don't blame the salesman for the mistake, but the company doesn't stand behind their work at all. I'd never use them again and wouldn't recommend them to anyone.

    Snohomish Valley Electric, Heat & AC

    Snohomish Valley Electric, Heat & AC

    (4 reviews)

    Service Requested : Electrical panel replacement, dryer circuit, bedroom circuit & quad outlet…read more The crew were early, dedicated and doggedly determined. Day one was a the long pole, the panel replacement. They didn't stop until they were done. Went to sleep in a warm bed that very night. Next day they returned to wrap-up the dryer & bedroom circuits. They were thorough. They did the "best effort" and took no shortcuts. And the quote was much lower than every other (I obtained 7). Completely and happily recommend them.

    The only HVAC installer that listened to me…read more Global warming is a "real thing". The pacific northwest has typically been a temperate climate that does not require cooling, but I could no longer take the heat since opening the windows at night was no longer sufficiently cooling my house. Previously my house was heated with natural gas and I'd like to eventually disconnect from natural case to reduce my environmental impact. Given these factors, I decided that a heat pump is my best choice and I lined up 5 contractors to give me bids. My house has 3 foot property lines and I didn't want to forced into listening to a loud heat pump when relaxing on my deck, so I was pretty constrained on how loud the condensing tower can be and where it can be placed. The best place for the condensing tower was next to my natural gas meter, but this is not to code unless the venting for the meter is moved to a location which is "safe". Snohomish Valley Heating & AC was the only contractor willing to add a proper vent and install a unit which would be quiet enough for me to sit on my deck and not be frustrated with loud heat pump noises. They installed a Daikin VRV unit which is whisper quiet. They estimated 4 days for the install, but did it in record time of 2 days! Just in time for the next heat wave to hit. Since the unit was installed next to my utility closet door (which contains the indoor unit), I requested to have a way to prevent the door from hitting the outdoor unit and they installed this for me. I also complained about the indoor unit noise and they fixed that problem by changing the inflow vent in my house which was making the noise (I assumed it was the indoor unit, but it was really the vent for the unit which was making the noise). During inspection, there was one minor issue with not having a secondary drain on the indoor unit, but if they had done a garage install that would not be required, so I assume this was simply an oversight. They said they would install the secondary overflow so the install is to code. Also, they requested that when the winter month's arrive we have them visit to check on the heating unit to make sure it is operating correctly. Great service, great product, satisfied customer! The warranty is for 10 years, given that this is the first month into owning this unit, I can't say how well they last or how much maintenance is required, but the reputation for Daikin units seems to indicate that this should not be an issue.

    Seatown Electric Plumbing Heating and Air - Seatown Electric Plumbing Heating & Air

    Seatown Electric Plumbing Heating and Air

    (605 reviews)

    I have been burned before but I trust Seatown. The staff is friendly and answers any questions I…read morehave. I had my garbage disposal replaced and the sink de-gunked. They gave me the option of purchasing my own disposal (cheaper option) or purchasing one from them. I will use this company again as I have a toilet that needs repair.

    I am shocked this company has so many great reviews! They may be a great, but I don't have anything…read morenice to say about them. I had previously looked into getting some fans installed in two bathrooms and after looking up 3 companies for quotes I had reached out to them to come by. They were last to visit and after the gentleman show up and stuck his in both bathrooms, he gave me a quote over a $1,000 from the second highest quote! I said thanks but no thanks and instead of leaving, he says let me call my boss and see if he wants to do something about the price. The guy doesn't answer! Now I'm trying not to laugh. He goes well let me call the "big" boss. So this guy answer and the gentleman is telling him that the quote is way too high. Big boss is kind of just stuttering before finding the words he wants to say "well for our price you get the best customer service imagined over a mediocre job performance." If that was your selling point when the customer service you already provided is a D- at best, you're not the company for me. The "mediocre option" we went with were just fine.

    New Era HVAC - hvac - Updated May 2026

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