Rented a portable bathroom unit for several weeks. Delivered on time, set up, looked great, appeared to serve our needs for a portable bathroom. Within the first week, the unit started leaking blue liquid (aka gross toilet water) all over my driveway. Company was called, we were told that we could adjust the valve and see if that stopped the leak. If I pay for a service, I am not adjusting a valve that poo water is pumped from. Company came out the next week and "fixed" it - it continued to leak. Another phone call to the company, no response. Continued calls, no response. The unit was picked up on the 28th day of the contract, despite the "10 day grace period" with flexible pick up dates. Company came and hitched up the unit, pulling it away by 6:45AM. Good thing I had already gotten ready for work and was not using the unit! Company then overcharged me by $500. After months of back and forth, I am STILL waiting for a refund of the overcharge. All charges were clearly spelled out in the contract, but they somehow felt that an additional $500 was somehow warranted and acceptable to charge, despite nothing about said charge in the signed agreement. I have spoken with this office countless times, and have only been told that no one can help me, or 'they told me to charge it". Office staff is rude, unhelpful, and constantly passes the buck, leading to very poor customer service. Seems like no one there knows who "told them" to charge my card! When asked to speak with the manager/supervisor, I had my name and number taken at least 6 different times, with no return call ever... To this day.
While the unit itself would have been a great solution to our needs (had it not leaked), having to deal with such rude, unhelpful, argumentative, and uneducated people is not worth it. Had I known this, I certainly would have used a different company. There are many other companies who provide this same unit and have better reviews. read more