We used Stewart's a few days ago for a back up we had in our basement. They were very helpful especially with me being a little chaotic and not knowing what direction to move in to resolve our issue. I was going back and forth between them and a drain cleaner to come and deal with our issue. The staff at Stewart's advises me to have the plumber come because they were sure that it was an interior issue (very honest as they were advising me properly but also advising a different service first before their emergency call). The drain cleaner I spoke with was hesitant to come out and had me bring septic first. Rudi from Stewart's was at our house within an hour, located and dug our our septic access quickly, and pumped our tank which was not at an unusual level.. he had me flush the toilet to see if the water came into the tank and just as they thought it was an interior issue.. BUT Rudi told me if I could plug the pipe where water was coming into my basement that the toilet flushing should push out whatever was blocking the pipes still. He waited patiently while I duct taped the pipe closed (good old duct tape!) and boom.. out came what was probably an entire roll of toilet paper that my daughter flushed.. although I did not need to have my septic tank pumped necessarily now I know what timeline I can use, and they saved me a good amount of money I'm having to have a plumber come out in addition to the septic pump. The customer service was fantastic between Kathy in the office and Rudi coming to work at our home. I will not use anybody else! read more